betterhomes LLC Reviews 

2,886
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for their exceptional professionalism, constant helpfulness, and deep market knowledge during all property transactions. Many people also deeply appreciate the prompt communication, attentive support, and highly efficient maintenance services that consistently ensure smooth, successful, and stress-free relocations. However, some customers also noted recurring issues regarding unpunctual agents, delayed responses, and a disappointing lack of proper communication during property dealings. A few individuals experienced frustrating service delays, unfulfilled promises, and unprofessional behavior that left them waiting endlessly for necessary assistance and resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Customer service

Users describe positive interactions with customer service, noting that agents are polite, responsive, and... See more

Service

People report positive experiences with service, frequently highlighting smooth processes, timely sales, and... See more

Response time

Customers had positive experiences with response time, noting that reviewers received answers within an hour... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a tenant of Al Meraikhi Tower, we are very happy to stay here and highly recommend the building to others. Sumesh and Glacy from Better Homes have been very helpful and supportive. They listen to o... See more

Company replied

Rated 5 out of 5 stars

Sena is a great agent and more importantly person. Working with him was super smooth and he solves each issue very attentively leaving all parties happy. Highly recommended

Company replied

Rated 5 out of 5 stars

Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... See more

Company replied

Rated 5 out of 5 stars

Jehanzeb was the Better Homes agent assigned to sell our property. From start to finish his application to the task was excellent. He was pro active in finding a suitable buyer, issued clear instruc... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,886)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Seamless transaction

Better Homes is a name of trust in UAE. Having said that, few of the team member excel in living up to the name and goodwill. A special mention to Varun Madan who recently assisted me with a transaction. His diligence and persistence is worth a mention especially when it comes to proposing options, coordinating the transaction and following through. It was nothing but seamless. Highly recommended!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience ever!

I recently had the opportunity to work with Jad Chanouha. His transparency and integrity throughout the entire purchasing process was truly commendable. The responsiveness and accessibility that he showed sets him apart from many other agents. He consistently demonstrated a commitment to our “best interests”, which not only made us feel valued, but the entire process smooth and stress-free. I highly recommend his services to anyone in need of a reliable property consultant.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Secured Services

One of the most professional and easy to deal with management. On time, well maintained and secured services. A big thank you and highly recommended for total peace and one stop shop for most Resl Estate matters. A big thank you to our property Manager Faisal Kunhi and his wonderful team who work with total dedication and service with a smile always.

January 2, 2024
Unprompted review
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Reply from betterhomes LLC

Hi Zee,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

My experience to purchase a first time property in Dubai

My experience to purchase a first time Real Estate was very smooth, transparent and professionally managed by Better Homes. Our agent was Nissa who is thorough in her work and waa very helpful throughout the entire process. We were also in touch with Kulwant Singh who is the Team Leader and we appreciate the invaluable advise provided by him also. Highly recommend Better ahomes for their transparency and utter professionalism!

December 29, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Kulwant,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

The team leader of Larimar apartments

The team leader of Larimar apartments, Mr Faisal was always cooperative, punctual, and helpful. The security guards , the maintenance team, and the cleaning staff are all doing their job perfectly. Many thanks to all of them. We are always confident about all services provided to us.

December 26, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi Abeer,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Faisal.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

A Stellar Journey with Excellence

We had the pleasure of working with Huzaifa from BetterHomes Real Estate. The journey from the initial contact to finding the perfect tenant for our property was not just smooth but also a testament to Huzaifa's professionalism, consistency, and genuine care for his clients.

The recommendation came from a friend, and from the very start, Huzaifa exceeded our expectations, was consistently on top of the game, ensuring that every detail was addressed with precision and care.

His ability to tailor his approach to our unique situation made the entire process feel personalized and stress-free.

Going above and beyond is an understatement when it comes to describing Huzaifa's dedication. The speed at which he worked without compromising on quality was truly impressive.

To anyone in search of a leasing agent who goes above and beyond, look no further than Huzaifa. Many thanks for this outstanding experience, we wholeheartedly recommend BetterHomes Real Estate for their unwavering commitment to excellence.

November 28, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Globalgima,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

The best that I know of in real estate

Very good service
Flexible and understanding mindset

December 19, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Imran,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Great company with great agents

We had the pleasure to buy a property with agent Ahmad Taha, we are so lucky to have him taking care of our purchase. He is very professional and always responsive and provides a perfect after-sale service. Thank you Ahmad and thank you Betterhomes!

August 1, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Talal,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Unparalleled Property Management Experience with Mr. Archieval Romulo In Betterhomes LLC

I am writing to express my sincere gratitude to Mr. Archieval Romulo, the exceptional property manager at Betterhomes Dubai. From the very beginning, Mr. Romulo has provided me with the highest level of service, exceeding my expectations in every way.

Mr. Romulo is a true professional, always courteous, responsive, and knowledgeable. He has a deep understanding of the property market and has consistently provided me with sound advice. He is also proactive in identifying and resolving potential issues, ensuring that my property is always in excellent condition.

Mr. Romulo is genuinely committed to providing exceptional service. He is always available to answer my questions and address my concerns, no matter how big or small. He has gone above and beyond to make my experience with Betterhomes Dubai truly outstanding.

*Specific Examples of Mr. Romulo's Excellence:*

1-He negotiated a favorable lease agreement for my tenant, maximizing my rental income.

2-He provided me with regular updates on the condition of my property and promptly addressed

Overall Impression:
I cannot recommend Mr. Archieval Romulo highly enough. He is a true asset to Betterhomes Dubai and is an absolute pleasure to work with. If you are looking for an exceptional property manager, I highly recommend Mr. Romulo. You will not be disappointed.

Call to Action:
I encourage anyone seeking top-notch property management services to contact Mr. Archieval Romulo at Betterhomes Dubai. You will be glad you did!

December 1, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Muhammad,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Professional sales agent, JAD

Our sales agent Jad was very professional and very supportive throughout the entire purchasing process. He gave attention to every detail and explained to us the entire process. I surely would recommend him and Better Homes to anyone looking to invest in real estate.

July 30, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Tarek,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Jad.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Our agent Jad Chanouha was excellent

Our agent Jad Chanouha was excellent. His proactive approach, along with his friendly and professional demeanor, made the entire process smooth. He was always ready to answer any queries and ensured that we were comfortable every step of the way. We’re very satisfied with our purchase, thanks to him 🙏

July 12, 2023
Unprompted review
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Reply from betterhomes LLC

Hi Nasrin,

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Please get in touch if you require further assistance, as we are always available to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Great Services

Great Services, Jad specially is a great salesman, he follows up and keep me updated with every details, there is no need to remind him, he will be always calling and visiting u. He is an honest person and a very good member to the company he represents.

June 14, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi Tarek,

Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Jad.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

California Village

Hello, I have dealt with Jad for my recent real estate purchase. I had no trouble reaching him whenever I needed queries or had questions. Jad made sure to give us a full tour and variety of options. Everything was smooth and from the comfort of my office. Thank you Jad for the extraordinary service. Highly recommended.

November 28, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi Karem,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 5 out of 5 stars

ALWAYS RELIABLE!!!

ALWAYS RELIABLE!!!

I have been dealing with Betterhomes for many years in renting my property. They always handled the process with professionalism and at ease for the landlord and the tenant.
Recently, I sold my property through them, and they were pleasant and professional as always. Always responsive and listen to landlord requirement without rushing them to close the deal.

Especially Catherine and Lydia were extremely helpful and very thorough.

Thank you for the smooth transition.

November 6, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi!

Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience. Please feel free to call us in case you need any help, we are always here to help.
Please get in touch if you require further assistance, as we are always available to help.
Thank you again for your kind words, and we look forward to working with you again.

Best regards,

Your Betterhomes Team

Rated 5 out of 5 stars

Excellent service

Excellent service from Connor of Betterhomes and also Kerriann of Clarity Conveyancing. They both made the process of selling the apartment and transfer very smooth with no issues. They are both a credit to Betterhomes and I would definitely recommend them to others.

November 24, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi William,

Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.

At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.

Best Regards,

Your Betterhomes Team

Rated 1 out of 5 stars

Not a trusted realtor

Having dealt with Betterhomes for several years, I caution against falling for their enticing advertisements. They do not behave as a partner to you, rather as they are out to get you. It's crucial to read the fine print as their practices demand discipline from tenants while offering 'sincere apologies' for their shortcomings. In my experience:

1. Despite no reminder emails, they swiftly issue a 48-hour eviction notice if your six-month rent isn't deposited, unlike others who send reminders.

2. Their fine print imposes a steep 525 AED charge for any bounced cheque, irrespective of the amount, as I experienced with a 990 AED initial sum, resulting in over 50% in fees. Their justification? A means to discipline renters.

3. When tasked with responsibilities, such as fixing my broken AC, their response time was sluggish, taking 11 days instead of the promised 2. Throughout, I endured the Dubai heat with mere 'sincere apologies' offered for the inconvenience caused.

October 18, 2023
Unprompted review
betterhomes LLC logo

Reply from betterhomes LLC

Hi Charlotte,

We're still waiting to receive your contact information so we can get to the bottom of this and get this resolved. We sincerely apologize for any inconvenience caused. To ensure a prompt resolution, we kindly request you share your mobile number, and registered email with us at customercare@bhomes.com as soon as possible. Once we have this information, our dedicated support team will prioritize your case and provide the assistance you require quickly and efficiently.

Sincerely,
Your Betterhomes Team

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