Sam, the engineer, arrived right on time and was extremely polite and courteous—he even offered to take his shoes off. He was easy to talk to and clearly explained what he was doing and the upda... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having seen the machine in action at my daughters, we (my wife) determined it was just what we needed, There is a lot of tea and coffee drunk in our house, my other daughter works from our home and is... See more
Company replied
We have had Sam (engineer) here a few times for the initial installation of our first BiBo and then subsequently when servicing it afterwards. He’s always very polite and nothing is too much trouble f... See more
Company replied
We LOVE our Bibo! The cold water tastes delicious even in our hard water area, and we couldn’t live without the boiling water for tea and cooking. We love that we can change the filters and any other... See more
Company replied
Company details
Written by the company
BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.
Contact info
Unit 15 Blenheim Saw Mills, OX29 8ET, Oxfordshire, United Kingdom
- 01993880287
- customers@bibowater.co.uk
- bibowater.co.uk
4.6
Excellent
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem with fitting cleaning cartridge
We had a problem with fitting cleaning cartridge in our BIBO. The engineer arrived on time,and very quickly found the problem which was a broken end of an old previous filter which had become lodged and hidden at the bottom of the filter case. The broken piece woukld have been there for several years or more. The engineer fitted a new filter case, and the BIBO is now working perfectly. All sorted out quickly and efficiently
February 26, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're sorry to hear that you have recently experienced an issue with fitting the new cleaning cartridge but are pleased that our engineer was able to resolve this for you quickly and have your BIBO back up and running! 😊
Excellent all round
Engineer on time and quickly solved our problem….and saved us money in the process by telling us about sleep mode. Great service and the appointment was very quick to arrange. Well done BIBO.
February 28, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're so pleased to hear that you have recently received great service from our engineer during a repair visit and that the issue with your BIBO is now resolved 😊
Very happy BIBO customers
We have been BIBO customers for over 2 years now. Very satisfied with the whole service. Had a super engineer service visit recently and every 6 months. All staff are very happy with the great tasting water everyday. Would highly recommend for everyone, we are a small business.
March 11, 2025
Unprompted review
Reply from BIBO Water
Many thanks for your feedback. It's so great to hear that you are still enjoying your BIBO in your workplace 2 years later 😊
The team at BIBO are super lovely
The team at BIBO are super lovely, Milly in sales and customer service is super patient and professional, I changed dates, deliveries and cancelled an install all at very short notice and they handled it brilliantly.
The BIBO unit itself is outstanding , super easy to use, lovely fresh cool drinking ( or not, your choices) . The hot water is the best for making a really good cup of tea.
I used the BIBO in my business , which closed ( long story 😀) and am now installing the BIBO at home ! Love it
March 1, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback! It is so great to hear that you have received super service from our team and that you are continuing to enjoy all the benefits of the BIBO in your home after having used it in your workplace! 😊
Great Service
Had a very quick service. The lamp wasnt working. The engineer came out and was very quick. Great service
February 24, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback 😊
We recently had a water machine fitted…
We recently had a water machine fitted in our office by Bibo water, after having such a bad experience with another company. The gentleman who came to the office was very friendly and professional. The machine itself works great and is very smart looking, just what we wanted! We have found our journey so far with Bibo Water to be very straight forward and everything you need! Would recommend :)
February 24, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback! We're so pleased to hear that you have made the move to BIBO and have received great service from our team so far 😊
Reply from BIBO Water
Thank you for your positive feedback 😊
BIBO are a great company
BIBO are a very well run company and have always been available should we need to call on them. We have two machines and have never looked back, fantastic quality very reliable. The recent engineer visit was great, they were prompt, answered our queries and ensured the machines were in good working order.
February 27, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're so pleased to hear that you have been enjoying your BIBO and that our team have always been able to provide you with great service 😊
Excellent Value for Money
Only had the machine 6 months but it is brilliant and well used. The installation was quick and efficient and the 6 month service was equally quick and efficient. We had the same engineer both time and he is a pleasant friendly gentleman.
February 20, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're so pleased to hear that you have been enjoying your new BIBO, and that our engineer has provided you with great service during their visits to you 😊
BIBO are very responsive and easy to…
BIBO are very responsive and easy to use - when any repairs are required they confirm that they have received your request and update you accordingly with reminders for services and visits sent out to you direct with name of engineer, date and approx time they will be attending. The office and maintenance team are warm and friendly.
February 6, 2025
Unprompted review
Reply from BIBO Water
Many thanks for your review. We're really pleased to hear that you have been satisfied with the service received from our team and that your service visits have always been confirmed with you 😊
Service was exceptional
Service was exceptional, from the call to customer service through to the engineer attendance.
The engineer was very helpful and thorough in finding the fault and our Bibo was up and running again in no time.
February 18, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're so pleased to hear that you have received exceptional service from our Customer Service and Field Service teams 😊
Excellent service
Excellent service when leak occurred on our 5 year old Bibo. Engineer arrived within 48 hrs and was efficient friendly and informative. Thanks Bibo
February 10, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback. It's really great to hear that our team have been able to provide you with excellent service when a repair visit was required and that our engineer was able to attend so promptly 😊
Responsive service and a trustworthy machine
As a small but busy office, we drink copious hot drinks to get us through our day. We have had the BIBO instant hot and cold water machine for a few years now and could not live without it. Value for money, great customer service, easy machine service booking and lovely engineers make BIBO such a great supplier.
February 26, 2025
Unprompted review
Reply from BIBO Water
Many thanks for your feedback. We're thrilled to hear that you have been enjoying your BIBO in your workplace for a new number of years now and receive great customer service from our team 😊
3 top things I LOVE about Bibo
3 top things I LOVE about Bibo
1. No more microplastics in my water
2. No need to buy bottled water (cost and time saving) with a positive impact on the planet!
3. It's an amazing product, and it looks so good and gets hot and cold water on demand which is super convenient
4. I know I said 3 things, but the customer service level at Bibo is AMAZINGLY INCREDIBLE. A lovely gentleman named Sam installed my Bibo, and I genuinely look forward to his visits. He is so professional, courteous and lovely to work with!
Thanks Bibo for delivering an amazing product and experience.
If you are on the fence, I hope this review helps!
February 25, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback! We're really happy to hear that you have been enjoying all of the benefits that BIBO has to offer, as well as receiving incredible service from both our Customer Service team and our engineer! 😊
Great service
Great service, fixed the issue and took the time to make sure the whole system was working well and we knew how to maintain
January 31, 2025
Unprompted review
Reply from BIBO Water
Thank you for your great feedback 😊
Great service as always from BIBO
Great service as always from BIBO, Sam attended at short notice to a small leak we had from our machine which he traced, rectified and left our BIBO perfectly up and running as always.
February 5, 2025
Unprompted review
Reply from BIBO Water
Thank you for your 5* feedback! We're so pleased to hear that our team have been able to provide you with great service 😊
Efficient team
When possible small issues are sorted over the phone.The technical team know their machines which helps ! When an engineer visit is required the wait time can be a little longer than ideal but the engineers themselves keep to the allotted time and are polite and efficient. Office staff keep you updated with dates and times.
February 6, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback 😊
We truly appreciate the prompt service…
We truly appreciate the prompt service scheduling when our machine was due its maintenance. Our Technician is always very personable, professional and efficient. THANK YOU!
January 14, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback 😊
Brilliant service
The technician that came to service my machine was friendly, professional and on time - brilliant service.
January 15, 2025
Unprompted review
Reply from BIBO Water
Thank you for your great feedback 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.