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Rated 5 out of 5 stars

I recently purchased a Specialized Roubaix from BICI, and I couldn't be more impressed with their customer service. From the moment I walked in, I received a friendly welcome from Roz, who provided... See more

Rated 2 out of 5 stars

Sheesh — Bici puts out a marketing email about wide cycling shoes. Ten minutes browsing their offerings, immediately, to find they don’t have any of the shoes they sent me to look at, or rather they... See more

Rated 4 out of 5 stars

Service is great but there are faster business to ship like Dunbar Cycle. The one thing they are the best at compared to other Canadian bike store, is they have the largest inventory. Only complaint t... See more

Rated 5 out of 5 stars

I have always used my LBS to buy new bikes, but given the current shortages I had to expand my horizon. Initially I was skeptical that buying a bike online would be as good an experience as buying in... See more

Company details

  1. Bicycle Store

Written by the company

Vancouver based bike shop and online retailer


Contact info

3.8

Great

TrustScore 4 out of 5

367 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Excellent service and prompt fulfillment!
Shipment via Canada Post was... as always terribly slow. Vancouver to Toronto took 5 days longer than Germany to Toronto, door to door.

May 4, 2021
Rated 5 out of 5 stars

Best in class online experience

I have been shopping at bicicletta for many years and they have adapted to the current environment very well, more than I have experienced with other retail stores. The store experience is top notch and the online experience is best in class for an online retailer, not something you would expect from a local bike shop.

May 1, 2021
Rated 5 out of 5 stars

Very personalized service through their…

Very personalized service through their live chat. Bunch of good people who take the time to answer all questions. And flat $5 shipping without a minimum spend seals the deal. My new go-to on this side of the border!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , simple website and easy to find the items that you need. The shipping was fast and cheap and they did ship the next day ! I will for sure buy again

Thank you very much for the great service !

April 29, 2021
Unprompted review
Rated 5 out of 5 stars

Fizik Artica R5

Got the package really fast and the boots were the right size. Great service! I will not hesitate to do business with Bicicletta again. Thanks!

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great selection

Great selection, and convenient, free in-store pickup that doesn't take very long. Pretty much my go-to

April 26, 2021
Unprompted review

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