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Bicton Travel Reviews 

367
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TrustScore 2 out of 5

2.2

Travel Agency
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Rated 1 out of 5 stars

Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... See more

Company replied

Rated 1 out of 5 stars

Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... See more

Rated 3 out of 5 stars

Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.

Rated 5 out of 5 stars

Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... See more

Company details

  1. Travel Agency

Written by the company

In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.

Contact info

2.2

Poor

TrustScore 2 out of 5

367 reviews

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2.2

All reviews

(367)

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Rated 5 out of 5 stars

I have recently booked 2 trips with…

I have recently booked 2 trips with Matt Clements, 1 to Europe including a cruise to Iceland & Ireland and just recently a trip to Canada. Bth trips were in the last 8 weeks! Matt was an amazing help with getting help with our hotel in London due to renovations that we were not aware of. Thank you Matt. I have booked multiple cruises over many years with Bicton Travel and referred many friends and relatives.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Our recent holiday included a coach…

Our recent holiday included a coach tour of Canada and a cruise along the north east coast of USA . Both experiences were excellent !! Our accommodation was very good and the attention to detail...airline arrival times + departures... free time allowances factored in... transfers.... addition tours ( if desired) arranged without fuss.... certainly made for an enjoyable experience. No hassles makes a BIG difference!!!
Many thanks to Bryon and his team....😀😀

October 21, 2019
Unprompted review

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