Bicton Travel Reviews 

367
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... See more

Company replied

Rated 1 out of 5 stars

Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... See more

Rated 3 out of 5 stars

Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.

Rated 5 out of 5 stars

Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... See more

Company details

  1. Travel Agency

Written by the company

In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.


Contact info

2.2

Poor

TrustScore 2 out of 5

367 reviews

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2.2

All reviews

(367)

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Rated 5 out of 5 stars

Booked our first cruise with Bicton…

Booked our first cruise with Bicton Travel, was a very good experience everything went according to plan.
So happy that we have booked our next cruise with Bicton Travel.
The people we have dealt with have been very helpful and professional.

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Their knowledge of destinations, accommodations and advice from time of year to travel down to insurances is so completely helpful. Going above an behind to compare prices and find ideal travel dates and minimal stop overs is always appreciated!

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Byron @ Bicton Travel

Dealing with Byron at Bicton Travel has been great. He regularly keeps us up-to-date with relevant information for our upcoming trips and always strives to get us a better deal if it's available.

He takes all the hard work out of booking holidays, which leaves you more time to plan on how you'll enjoy it.

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

My dealings with my current consultant…

My dealings with my current consultant is excellent, however the dealings with the woman consultant that took over from the person who was exceptional and left was very underrated. The service was very arrogant and to the point I decided to look elsewhere for future travel requirements.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Holly has been amazing nothing was to…

Holly has been amazing nothing was to much travel in order to accomodate all our needs for our trip. She was knowledgeable about cruising and land packages and provided a great all inclusive itinerary. Service was prompt and responsive whenever required. I would highly recommend holly and the team for all ypur travel needs. Thanks a bunch

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Worry free travel....

We have been exceptionally happy with the wonderful service provided by Nadia Redman and the staff at Bicton Travel The advice received and recommendations have been spot on.

October 21, 2019
Unprompted review

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