Bicton Travel Reviews 

367
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... See more

Company replied

Rated 1 out of 5 stars

Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... See more

Rated 3 out of 5 stars

Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.

Rated 5 out of 5 stars

Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... See more

Company details

  1. Travel Agency

Written by the company

In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.


Contact info

2.2

Poor

TrustScore 2 out of 5

367 reviews

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2.2

All reviews

(367)

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Rated 5 out of 5 stars

outstanding service

We have been using Bicton travel since 2010 and we found that they are the best in Communication and pricing I have always found them to very competitive in pricing and the service is excellent. I remember when we were away in 2017 on a cruise ship in the Caribbean islands and we emailed Matt Clements to ask him to arrange on our flights that we-had wanted to do after our cruise, so he did as I asked in record time he has sent thought our itinerary on all our flights in and around America. We really appreciated having someone we can trust In handling all our travel needs any time of day.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and personalble.

Knowledgeable and personalble.
A few Emails, bit of research on my part and flights and cruise all booked. We dealt with Rhian who quickly grasped what we were after and knew how to deliver.
We hope all goes well, previous experience with Bicton Travel gives us confidence all will be fine.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Well

Well, what can I say. Most recently it took Phil Smethurst a few hours to make the bookings I requested. They only worked like clockwork and everything was A ok. Wow..

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Bicton Travel have been our travel…

Bicton Travel have been our travel agents for nearly 20 years and have always met all our expectations with first class service and helpful knowledge of our destinations.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for your good advice

Most helpful and useful information from my couple of experiences with Bicton Travel, Byron in particular. We enjoyed a wonderful cruise last year organised through Byron and have a second one planned already for this year.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have dealt with Bicton Travel over several years now and found that they provide excellent service and product knowledge at all times especially Connie & Julie.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Phil has a really good knowledge of all aspects of the travel Industry. He knows exactly what I like and does his best to get this for me. I would not trust another travel agent as I do him.

October 23, 2019
Unprompted review

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