Bicton Travel Reviews 

367
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... See more

Company replied

Rated 1 out of 5 stars

Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... See more

Rated 3 out of 5 stars

Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.

Rated 5 out of 5 stars

Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... See more

Company details

  1. Travel Agency

Written by the company

In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.


Contact info

2.2

Poor

TrustScore 2 out of 5

367 reviews

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2.2

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(367)

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Rated 5 out of 5 stars

Top Service from Bicton Travel.

Always have very helpful advice and service from Bicton Travel.
We have used this Travel Agent for many years and have never had any reason not to be completely satisfied with their service and attention to detail.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Bicton Travel Review

The particular staff member with whom I dealt, Alisha Wilkes, was highly effecient in dealing with all aspects of my enquiry as well as having an approachable manner coupled with a pleasing personality.

I should have no hesitation in contacting Alisha at Bicton Travel again should I require the services of a competent travel advisor.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Bicton Travel Continues to Shine

This was my first time booking through Hollie and I was impressed as she identified the lowest prices for the back to back cruises I wanted to do and even came up with some On Board Credit for the first cruise which wasn't showing any. She continued to provide the same excellent service that I have come to expect from Bicton Travel in relation to sending the paperwork through in a timely manner, answering queries, sending a reminder when the final payments were due and forwarding my travel documents when ready, 7 weeks before my cruises depart.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Have used Bicton Travel on three…

Have used Bicton Travel on three holidays so far.Hollie has been great with all aspects of our travels.Offers alternatives but always flexible and listens to our requests.
Highly recommend.
Steve
Canning Vale

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Travel Packages

Have used Bicton Travel to book major holidays. They have some really value for money packages. Most recent booking was done with Bronwyn. She provided the highest level of service and made the booking a pleasant experience.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Bicton Travel do all the work.

Bicton Travel can be relied upon to get the best price and to look out for what’s best for you. Very experienced and always there to help. Only travel agent for us.

October 14, 2019
Unprompted review

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