this is a total scam! I ordered these thinking they were from an australian website and received a chinese tracking number. I would not have ordered these if I knew they were from china as I paid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast delivery to UK. Pieces are very pretty. HOWEVER!! The material is described as hypoallergenic and gold plated. But in the fine print it lists unrealistic reasons for why the product will rub off... See more
Company replied
Amazing quality product and service!! Purchased the Slinky Chain and love it, perfect on its own or layered. A beautiful final touch to literally any outfit. There was slight delay, due to the Covid... See more
Company replied
I received my chunky ring, bracelet and letter chain in the post this week. They are all beautiful. I would recommend going up two sizes in the rings for the perfect fit!! The price is fantastic to... See more
Company replied
Company details
Written by the company
Biella Vintage is an Australian owned jewellery brand that is inspired by the chic European summer lifestyle and a love of all things golden and vintage.
Contact info
3.3
Average
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great designs and love wearing them.
June 24, 2020
Unprompted review
Reply from Biellavintage
Hello Julia, Wow! this is great to hear. Thank you for trusting us and giving us a wonderful review. We look forward to seeing you again.
Excellent customer service, beautiful jewelry
Due to COVID, I was concerned when my package would arrive but reaching out to the customer service team was so easy! They got back to me really quickly about my concerns and are very sweet and hands on. I got 3 sets of the mini hoops one for me, my sis and my mom. They are beautiful! Would definitely purchase some more items again! 10/10 💜
June 23, 2020
Unprompted review
Reply from Biellavintage
Thank you for leaving us a good feedback we look forward to seeing you again.
Alba ring Biellavintage
Purchased the Alba ring from Biellavintage!
Absolutely beautiful!
Great customer service!
Perfectly gift wrapped and quick delivery.. would highly recommend!
June 22, 2020
Unprompted review
Reply from Biellavintage
Thank you for leaving us a good feedback we look forward to seeing you again. Please don't hesitate to contact us if you have any questions.
I’m based in Durban South Africa and I…
I’m based in Durban South Africa and I had to wait 3 weeks for my package which was the thin gold hoops 🤍but it was totally worth it the earrings are really nice and of such great quality
June 22, 2020
Unprompted review
Reply from Biellavintage
Hello Jada, Thank you for taking the time to leave us a wonderful review. We look forward to seeing you again.
Worth the wait
I love the pieces that I ordered, and I was fine waiting a few weeks given Covid delays and free shipping.
June 17, 2020
Unprompted review
Reply from Biellavintage
Hi Maddie, Thank you for your review and we are glad to know you are happy with our product. We look forward to seeing you again.
Beautiful jewelry, crazy long delivery.
Pros: Jewelry is lovely, exactly as it appeared on the website. Nice heavy weight to it, appears to be well made. Owners of the shop are very responsive.
Cons: Jewelry took 6 weeks to be delivered - I imagine it is COVID related, not the fault of the company. NO RETURN POLICY and the tracking info looks suspicious. I
June 13, 2020
Unprompted review
Reply from Biellavintage
Hello Hannah, Thank you for taking time leaving us an honest review. I understand there were some delays because of Covid. We look forward to seeing you again.
Just received my ring...
Just received my ring, it's amazing ! Shipment delayed due to the international situation with Covid-19, but each time I sent a mail to have news I received a kind and quick response, explaining the reason of long delivery. Many thanks to Janelle for her efficiency and professionalism (great follow-up !).
June 10, 2020
Unprompted review
Reply from Biellavintage
Hello Cat, Thank you for leaving us a wonderful review. We look forward to seeing you again.
I made my purchase 3 weeks ago and it…
I made my purchase 3 weeks ago and it arrived today- it did say that the shipment takes longer but its also free so...?
I looked online and saw it came from China, it says Italy/ Spain inspired, doesn't say it comes directly from Europe anywhere.
Overall i am really pleased, i ordered the bangle and a necklace and for the price (with 40% off) similar style to Missoma.
Time will tell how the jewellery wears, but overall i am v pleased.
May 18, 2020
Unprompted review
Reply from Biellavintage
Hello Bella, Thank you for leaving us a wonderful review. Please let us know if you have any questions. We look forward to seeing you again.
SCAM ARTISTS
It has been over a month and this company has not managed to get me my order. It's been saying it left Shanghai for weeks, and they market themselves like they are from Italy. It's a load of NONSENSE and I have never had such a terrible experience with a company.
May 10, 2020
Reply from Biellavintage
Hi Sheena,
We would like to extend our apology for the experience you had with us. Please send us an email to hello@biellavintage.com so we can resolve this issue.
Kind Regards,
Biella Vintage
My package never arrived
My package never arrived, and the prices are crazy high, I can't reach them to refund my money back, it's shameful.......
April 7, 2020
Reply from Biellavintage
Hello Cristina,
We appreciate your feedback and we sincerely apologize for this experience, this issue should be taken seriously and the management is on top of this. Please email us at hello@biellavintage.com
Kind Regards,
Biella Vintage
This company poses as being based in…
This company poses as being based in Spain, it has a beautiful instagram account and nice website. Once ordered, postage was so slow i started to get suspicious, i tried to contact them numerous times through instagram and email with no reply. In the end I had to go on tagged photos and message previous customers to see if the product was legit. In the end it came and had been shipped from china. The ring was bulky and ugly looking, nothing like how it had been advertised. and for the price of £35? they are having a laugh. I would have sent it back but didn't want to go through the trouble of contacting their non-existent help team.
January 3, 2020
Unprompted review
Reply from Biellavintage
Hello Holly,
We are sincerely sorry for this experience. Please do send us an email hello@biellavintage.com at once as we are looking forward to rectifying this issue.
Kind Regards,
Biella Vintage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.