The Traveller Series Reviews 28

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their beauty, elegance, and timeless design, often noting how well-crafted and high-quality the items are. Many people express satisfaction with the durability of their purchases, with some pieces lasting for years and maintaining their original appearance. Reviewers frequently receive compliments when wearing these items, which often become cherished parts of their jewelry collections. However, some customers were not happy with the quality of certain items, reporting issues such as fading gold, peeling coatings, and discoloration, even with careful wear. A few other people also felt that the birthstones did not match the product photos and appeared to be of lower quality. There were also mentions of items breaking shortly after purchase and dissatisfaction with the company's refusal to offer replacements in some instances.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as beautiful,... See more

Quality

Clients share positive opinions on quality. Many customers praise the stunning quality, impeccable... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the team, highlighting individuals... See more

Based on these reviews

Rated 5 out of 5 stars

I recently purchased the Samantha II drop earrings from the Traveller Series and couldn’t be happier. They are even more beautiful in person — elegant, timeless and incredibly well crafted. I insta... See more

Company replied

Rated 5 out of 5 stars

I got my bridal wardrobe earrings from The Traveller Series and they are truly some of my favourite pieces of jewellery I have ever owned. I ended up wearing pearl earrings for my bridal shower, welco... See more

Company replied

Rated 5 out of 5 stars

Purchased a stunning pair of pearl earrings from the Traveller Series for my 30th birthday 4 years ago and and still wearing them today!The quality and customer service has been superb. I would stron... See more

Company replied

Rated 5 out of 5 stars

I'm so happy with the purchase of my November citrine necklace. I could appreciate the fine workmanship and received many compliments. My order arrived well packaged and promptly. Now a year and a hal... See more

Company replied


3.9

Great

TrustScore 4 out of 5

28 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great delicate chains

I got a number of delicate chain pieces — necklace, bracelets and anklet — and I love them all. I like really fine jewellery with subtle details and these have been perfect. I’ve worn the necklace almost every day for almost a year now, including in the shower, and it still looks brand new! Honestly can’t fault the pieces or experience.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty product and no refund

My husband spent $150 on a mystery box for me which included an anklet which broke the first day I wore it. They refuse to offer a replacement which is absolutely ridiculous considering the amount of money he spent.

*Edit* replacement was offered after I left this review

April 14, 2026
Unprompted review
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Reply from The Traveller Series

Hi Kelly,

Thank you so much for bringing this to our attention. We’re really sorry to hear about your experience with the anklet, especially as it was part of such a special gift.

We just wanted to let you know that we’re currently working on this case directly with your husband, and we’ve already offered a replacement for the broken anklet. At the moment, we’re just awaiting his response so we can move forward and get this sorted as quickly as possible.

We truly appreciate you reaching out and giving us the opportunity to make things right. Our goal is always to ensure you have a positive experience with us, and we’re here to help every step of the way.

The Traveller Series Team

Rated 5 out of 5 stars

Piece is exactly as advertised

Piece is exactly as advertised. If not better. Looks perfect to wear. Delivery was quick and packing great. Customer service team is very helpful with answering questions in had. Will buy from The Traveller Series again

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tiffany and Shyna went above and beyond…

Tiffany and Shyna went above and beyond to help bring my wedding jewellery vision to life.
Nothing was too much trouble and I received my altered March Birthstone Earrings very quickly.
Thank you so much Tiffany and Shyna!
Can't wait to wear them on my wedding day.
Highly recommend TTS!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Timeless pieces for every occasion big or small

I truly love the pieces from TTS. They are timeless and elegant and make me feel just the right amount elevated. My first purchase was the Elise hoop earrings and they were gorgeous! Quality pearls and loved the simple and classic design. The packaging was also so thoughtful and beautiful, such an added treat.

I then got engaged and only wanted TTS earrings for my wedding! I got the Samantha II and it did not disappoint. The best thing is that I can use it for special or even everyday occasions and I always get compliments. (You can undo the bottom 2 pearls and wear it as single pearl earrings! Brilliant) Would HIGHLY recommend TTS products!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous custom earrings

The Traveller Series created the most beautiful custom pair of earrings for me for my wedding day in 2022, now named the ‘Alisa’ earring, these were designed to match my style and dress perfectly. I had so many compliments on the day and have been able to wear them many times over the past 4 years with either the pearl studs or the full earring together.
I couldn’t recommend The Traveller Series more for beautiful and modern wedding jewellery.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous Necklace

My husband bought me a necklace for my birthday and I absolutely love it. It's gorgeous and the quality is great. Woud highly recommend TTS!!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Loved my pearl bridal pieces

Loved my pearl bridal pieces, beautiful quality, fast delivery and fast communication when I had questions. I would definitely recommend The Traveler Series, for weddings or everyday!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

This brand shines

This brand shines! From finding exactly to what I want to wearing it with pride - this brings me joy with every purchase! I always get complimented when I wear my pieces and feel confident and completed in my look

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Elisse Three Row Pearl Choker

I actually bought my wedding dress to suit this necklace, rather than the other way around. I was looking for jewellery for my wedding but hadn't committed to any particular piece until I saw the Elisse Three Row Pearl Choker. I even got it custom made for a particular length and had such a good experience with the process. I have worn the necklace multiple times since and always get compliments. No regrets!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with the piece

The moment I saw the Elisse 3 Row Pearl Choker I fell in love with it. It’s such a beautiful and timeless piece. I’ve been wearing it for a long time now and the quality is still amazing - it still looks just as gorgeous as when I first got it.

I honestly get so many compliments whenever I wear it, and I was so happy with the quality that I also purchased an anklet. Tiffany’s jewellery is definitely some of my favourite to wear and my go-to!

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Gold dissolved off birthstone.

Very annoying. I bought a birthstone necklace for my daughter born in July - Tiffany had advertised this jewellery as being waterproof and tarnish proof. All the socials and her website said this! (I note that this has now all been taken down which is very suspicious considering all the bad reviews on this website!!!!)

When I put the birthstone necklace on at the beach, the plating had tarnished and quite literally, dissolved in patches off the chain. I emailed and waited days for a response. Tiffany's customer service is very patronising and she insinuated I did something wrong with the jewellery instead of owning up to the poor quality jewellery. To make matters worse, the almost $200 necklace I spent my hard earned money on, I found on alibaba for a mere dollar. Not happy.

January 11, 2026
Unprompted review
The Traveller Series logo

Reply from The Traveller Series

Hi Bec,

Thank you for sharing this, and I'm truly sorry for your experience. A gift for your daughter should have brought joy, not frustration.

You're right that waterproof and tarnish-proof language was on our website. We removed it not to hide anything, but because we recognised it set expectations our plated pieces couldn't always meet — particularly with salt water exposure. That was our mistake in how we communicated, and I own that completely.

The way our team responded to you wasn't to standard either. You deserved immediate empathy and a solution, not a defensive reply.

Please reach out at hello@thetravellerseries.com with the subject Trustpilot Follow Up and we'll make this right — a replacement or refund, your choice.

We're also moving toward solid gold pieces so this is a standard we'll never have to compromise on again.

With love,
Tiffany

Rated 1 out of 5 stars

This brand will RUIN YOUR WEDDING DAY

I saw this brand on an ad through Instagram and thought some of their pieces looked cute! I had to get something for my wedding and purchased weeks in advance because I am very anxious about late delivery etc.

Everything was fine until my wedding day. Note that I tried the earrings on - they were the Samantha II prior to my wedding to ensure they would work well, and they did.

I was literally walking DOWN the aisle only to feel something drop from my face and onto the floor - my earrings. The strand of metal the pearls were hanging on dropped in half.

I was obviously confused - I had spent almost $300 on these. I had to leave them because I was in the middle of a ceremony and had to just wear them just as the studs for the remainder of my wedding. When I eventually got into contact with the team, I had to wait 2 weeks to hear a generic response and to be told that nothing was wrong with my earrings and I must've been mishandling them.

Sorry!? Why would I purchase almost $300 worth of earrings and mishandle them during my ceremony as I'm walking DOWN the aisle!? I was then told that I couldn't receive a refund, and that if I wanted a new pair, I would have to PAY FOR A NEW ONE. With a measly 20% off.

Never again. NEVER SHOP HERE.

April 18, 2025
Unprompted review
The Traveller Series logo

Reply from The Traveller Series

Hi Lissy

I am so sorry. What you experienced on your wedding day is completely unacceptable, and the way our team handled your follow-up made it so much worse. A two week wait, a dismissive response, and being asked to pay for a replacement, none of that should have happened.

The strand breaking as you walked down the aisle is a product failure. There is no version of this where that is your fault and we take full responsibility for that.

I want to make this right for you. Please reach out to us at hello@thetravellerseries.com with the subject: "Trustpilot follow up"and your order number and my team will arrange a full replacement or refund — whichever you prefer, at absolutely no cost to you. I'm also reviewing our customer care process because of your experience.

With love, Tiffany

Rated 5 out of 5 stars

I had the most wonderful experience…

I had the most wonderful experience with The Traveller Series. From the very beginning, Tiff made everything feel so personal and special. I booked a one-on-one styling session with Tiff to help select my bridal jewellery, and it was honestly one of the best decisions I made during my wedding planning process.

Tiff was incredibly warm, knowledgeable, and attentive. She took the time to really understand the vision I had for my wedding day - the overall look I was going for, the finish and tones I preferred and the finer details of my dress. She carefully guided me through different options, explaining how each piece would complement my gown without overpowering it. I never felt rushed or pressured; instead I felt completely supported and understood.

What made the experience even more special was how collaborative it felt. Tiff was so invested in helping me create something unique and meaningful. In fact, she even added a new style named after me, which is such an incredible honour! It made me feel so valued as a bride and a client.

I received my pieces yesterday and I am absolutely blown away. The quality is stunning, the craftsmanship is impeccable, and they are even more beautiful in person than I imagined. Trying them on made everything feel so real - I could instantly picture how they’ll complete my bridal look.

Now I just can’t wait to wear them on my wedding day….. even if I do have to wait until November. Thankyou Tiff for such a thoughtful, personalised and unforgettable experience. I couldn’t recommend The Traveller Series more highly 🤍

February 2, 2026
Unprompted review
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Reply from The Traveller Series

This made my whole day Yasmin. Thank you so much for taking the time to share this.

Working with you on your bridal jewellery was genuinely a pleasure! You came in with such a clear sense of who you are and what you wanted your look to feel like, and it made everything flow so naturally. Naming a piece after you felt like the only right thing to do.

I cannot wait to see you wear them in November. You are going to be the most beautiful bride.

With so much love,
Tiff x

Rated 1 out of 5 stars

Fake positive reviews!!! Owner is rude and deletes negative reviews.

Funny that all of a sudden all these "5 star reviews" are coming in on the same days that all sound exactly the same. If you can stomach reading them, they all talk about product longevity, passing them down as 'heirlooms', and versatility of wear—all things their marketing team overhype on their bland ads.

She claims to have 20,000 sales yet only 80-odd reviews on the website, all of them positive...yet all the negative reviews found on Facebook, Trustpilot and Reddit didn't make it to the website? The owner deletes bad reviews from her website and floods TrustPilot with fake 5 star reviews.

I had a terrible experience myself. Customer service is bad and the owner is very condescending, argumentative and rude. Pearl quality is average and the metals tarnish quickly. She is delusional and thinks her product is amazing quality-just look at the prices she charges for flash plated metal and glued pearls. They expect you to pay for returns, pay a restocking fee (!!!) and you can ONLY receive store credit to purchase more of their cheap junk.

!!! AVOID THIS BRAND !!! v expensive mistake for me.

November 20, 2025
Unprompted review
The Traveller Series logo

Reply from The Traveller Series

Hi Anna,
Thank you for sharing your feedback. We take all feedback seriously and would love the chance to look into your experience.

We’ve only recently become aware of this Trustpilot page and have just started actively collecting reviews here. Since launching, we’ve fulfilled over 20,000 orders globally, and we’re grateful to every customer who takes the time to share their experience, as it helps us understand what we’re doing well and where we can improve.

Our restocking process includes cleaning and quality checks to ensure each piece is safe for the next customer. Reviews on our website are linked to verified purchases, and our return policies are available online.

If you could email us your order number, we’d be happy to look into your experience further.

Thank you again for your feedback; we truly appreciate it and will continue to refine our service wherever possible. We hope you have a wonderful day!

Rated 5 out of 5 stars

Stunning pear of pearl earrings

Purchased a stunning pair of pearl earrings from the Traveller Series for my 30th birthday 4 years ago and and still wearing them today!The quality and customer service has been superb. I would strongly recommend! I am about to purchase a matching pearl necklace for me and my partner.

February 22, 2026
Unprompted review
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Reply from The Traveller Series

Hi Rob,
Thank you so much for sharing your experience! We’re thrilled to hear your pearl earrings have been a cherished part of your collection for the past four years. It’s wonderful that you’re choosing a matching pearl necklace — we hope you and your partner enjoy wearing them together.
Your support means so much to us!

Rated 5 out of 5 stars

Beautiful Earrings

I recently purchased the Samantha II drop earrings from the Traveller Series and couldn’t be happier. They are even more beautiful in person — elegant, timeless and incredibly well crafted.

I instantly fell in love when I saw them online, and discovering we shared the same name felt like a little sign that they were meant for me. Truly a special piece that I will treasure for years to come.

November 17, 2025
Unprompted review
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Reply from The Traveller Series

Hi Samantha,

Congratulations on your wedding day. Thank you so much for sharing your experience! We’re delighted to hear the Samantha II earrings feel so special to you and that they’ve brought a little extra meaning with our shared name. It’s wonderful to know you’ll treasure them for years to come.

We can’t wait to share the photos you’ve tagged us in, your support truly means so much to us!

Rated 5 out of 5 stars

Beautiful designs and great quality

I've been wearing my TTS jewellery since 2020 - absolutely love the timeless designs and enduring quality. The Anne chain and Adeline choker have accompanied me for years and still hold their initial elegance and shine. I wore the Pim Pearls on my wedding day, pair the Kimberly studs with my office looks, and even golf in my December (tanzanite) earrings!!

February 19, 2026
Unprompted review
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Reply from The Traveller Series

Hi Alison,

Thank you so much for sharing your experience and we're so honoured that you've been such a long term customer with us! We’re thrilled to hear your pieces have been with you through so many special moments over the years.

Until our next shopping date, have a great day!

Rated 5 out of 5 stars

Beautiful earrings from The Traveller Series

I highly recommend buying from The Traveller Series. I purchased the Elisse Double Pearl Hook earrings over three years ago and have worn them countless times. They are still in perfect condition. I loved wearing them on my wedding day, and I’ve also enjoyed wearing them for everyday occasions. They’re classy, beautiful, and high quality.

February 16, 2026
Unprompted review
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Reply from The Traveller Series

Thank you so much for sharing your experience! We’re delighted to hear your Elisse Double Pearl Hook earrings have been a part of so many special moments, from your wedding day to everyday occasions. It’s wonderful to know they’ve held up beautifully over the years — your support truly means so much to us!

Until our next shopping date, have a great day!

Rated 5 out of 5 stars

10 pieces and counting

I’ve been buying from The Traveller Series since December 2022. My first pieces were the Alisa Pearl Earrings and the Adeline 3 Row Choker, and I was immediately impressed by how refined and well-made they felt.

Since then, I’ve purchased 10 pieces in total — 1 bracelet, 2 necklaces, and 7 pairs of earrings, many from the pearl collection, including the Pim Petite, Kimberly Pearl Hoops, and Samantha II Earrings. Every piece has been consistent in quality and design, and each of them looks as good as the day I bought them.

Their jewellery has truly become a staple in my wardrobe. It pairs effortlessly with a wide range of looks — from everyday casual-chic outfits to more sophisticated evening wear — without ever feeling overdone. The designs are timeless, elegant, and easy to wear.

After more than three years as a customer, I’m very happy with everything I’ve bought, and I’ll definitely continue adding to my collection.

February 16, 2026
Unprompted review
The Traveller Series logo

Reply from The Traveller Series

Hi Allie,

Thank you so much for sharing your experience! We’re thrilled to hear how much you’ve enjoyed building your collection with us over the past few years. It’s wonderful to know that each piece — from the Alisa Pearl Earrings to the Samantha II — has held up beautifully and become a staple in your wardrobe. Your support truly means so much to us, and we look forward to helping you add even more timeless, elegant pieces to your collection!

Until our next shopping date, have a beautiful day!

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