Bier Company Reviews 6,815

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description.  Unless I'm being stupid, nowhere on... See more

Company replied

Rated 1 out of 5 stars

To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more

Company replied

Rated 5 out of 5 stars

The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more

Company replied

Rated 3 out of 5 stars

Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more

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2.8

Average

TrustScore 3 out of 5

7K reviews

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Rated 5 out of 5 stars

Advent calendar

I bought my husband the beer advent calendar as part of his Christmas present which he absolutely loved. He looked forward to trying each one. Each beer was different and each one was enjoyed.

November 6, 2023
Rated 1 out of 5 stars

Ultimate Craft Beer Advent Calendar: Nice box, shame about the beer!

I’d seen the Bier company advert calendar advertised for a few years running but had always opted for other brands. This year however, I was a bit late to order a calendar, so found my options limited. I decided to go with Bier Company, after all I’d seen the advent calendar get a good review in GQ, so it must be pretty good right?

I ordered a few days in to December and to my delight the calendar came really quickly. The quality of the calendar itself was very impressive and well-made with thick glossy cardboard. So I was pretty excited by just what the beer selection inside was going to be like. The contents were surely going to be of the same quality right?

Wrong. The beers inside were a huge let down compared to previous, cheaper calendars I’ve bought. There were 5 or 6 from the same brewery, at least 4 beers that I could’ve picked up from the local supermarket and I would say about 20 were the same or similar style, pale ale or IPA. There was nothing that gave the wow factor but plenty that I felt were simply not good enough for a beer advent calendar that cost £85.

The beers were such a let-down that I didn’t even bother to open the last three days of windows until after New Year, and they were as disappointing as I expected, two I could buy at my local supermarket and to finish, the 5th or 6th can from the same brewery. To be fair, the socks are fine, the glass is fine and the three small packets of snacks were fine too, but to my mind, nothing in this calendar represented the higher price point.

Effort has clearly gone into the packaging, but the main point about a beer advent calendar is the variety and quality of the beer and that is where this product has been such a huge disappointment. I couldn’t recommend this product at this price and certainly won’t be purchasing another one this year.

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

No longer doing orders

No longer doing orders. Was given a gift of 3 months and won’t honor it. Says to reply to this email but it bounces back. Contact page on their website is no longer there. Very poor

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great Gift for Beer Lovers!

Really unique selection of beers for someone who absolutely enjoys their beer! Bought it as a Birthday gift for my boyfriend and he loved every single can! The box was great value for money as it came with 8 cans and as we all know beer is not cheap so, really happy with that. Will definitely order from the company again in the future. 😄

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been a fan of this company for a…

I’ve been a fan of this company for a few years as I always buy these gifts for my husband. He love the different tastes and the box you get is fun!
So I’ve just bought him the 6 month subscription for Christmas and my husband loved his present as it’s the present that keeps on giving

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a ‘Dad gift box’ for a Xmas…

Ordered a ‘Dad gift box’ for a Xmas present on next day delivery on the 21st December, it arrived yesterday the 28th! I contacted customer service who said any orders placed after 2.30pm would be delivered on the 28th, however there was no message or warning of this when ordering and if that’s the case don’t offer next day delivery as a purchase option! Very disappointing.

December 21, 2023
Unprompted review
Rated 3 out of 5 stars

Hi wanted to give some feed back!

Hi wanted to give some feed back!
I have ordered from you previously and been very happy with your service and delivery, however i oredered a package for xmas for my Brother and it arrived prompt and in tact! But in just a card board box, which i opened thinking it would then be in a presentation box to give my brother as a gift, as when I'd previously purchased it was! But not this time, great gift but disappointed on the packaging!!

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality advent calendar

Unfortunately I made the mistake of buying the advent calendar, it is more expensive than most others, lack of quality beers and a lot of them you cab buy in supermarkets for cheaper.
Overall I can't say I was impressed with one of the beers in the calendar, some where also repeated.
It seems most of the money went on the packaging of the advent calendar rather than the beers.

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Nightmare before Christmas became a dream

The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!!
They even arranged to send another beer advent out. Super kind helpful and tried their best to sort things out.
Thankfully this was not needed as the elderly lady asked her son to deliver it to me at 11pm!! Poor bloke had
Told them the next day in work and they cancelled the other calendar.
Restored my faith in humanity and saved my husband’s Christmas 😂😂

November 30, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Clare,

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience with Bier Company.

Emma

Rated 2 out of 5 stars

Very disappointing

Received a really nice, well presented package for Christmas 2 years ago and thought I would buy something similar for my brother’s birthday, only to receive basically the exact opposite. A pack of 8 contained 4 duplicates, 2 damaged cans, 1 covered in something sticky and the box could not have been more bland. Looks like the company are prioritising volume sold over the customer experience which is incredibly disappointing.

December 12, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Alex,

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

If you haven't done so already, Please reach out directly to Customer Support Team at customersupport@biercompany.co.uk or call on 01355 203200 with your feedback, questions, or concerns.

Emma

Rated 5 out of 5 stars

Good stuff

Great beer at a great price

September 4, 2023
Bier Company logo

Reply from Bier Company

Hi Eugene,

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.

Lesley

Rated 1 out of 5 stars

Don't waste your money, better companies out there

Really bad customer service these days. Whole company seems to have gone downhill.

September 4, 2023
Bier Company logo

Reply from Bier Company

HI Debbie,

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompany.co.uk or call on 01355 203200 so we can help resolve the issue.

Lesley

Rated 4 out of 5 stars

Damage tins

Had damaged tins in my packages don’t know if it’s from the warehouse or how it was delivered. Tins split and lost all contents. Still not sure if I should’ve paid for postage as a member of the beer club

November 22, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Peter,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Please reach out directly to our Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200.

Lesley

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