Excellent service from start to finish. Was given an estimated installation date and not only did I get a call one week before but these guys actually ended up fitting on exact same day. Brand new fin... See more
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The whole team were really helpful & friendly. The process was straightforward & the doors arrived really quickly. The installation guys were brilliant; tidied up after themselves & even cleaned... See more
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Amazing service. From the moment we visited the showroom to when the delivery driver left our property we had outstanding customer service. We had already ordered our windows from a local firm an... See more
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Fantastic service from when we went to the showroom to when we had the French doors installed. Every single person we dealt with was very friendly, competent and very knowledgeable. Would not hesita... See more
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Company details
- Double Glazing Installer
- Aluminum Window Manufacturer
- Door Supplier
- Glass Industry
- Window Installation Service
Written by the company
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Written by the company
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Contact info
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, United Kingdom
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
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Great product but get it from somewhere that cares
We purchased an Origin door with fixed side panels. The quality of the product is excellent but my suggestion is to get it from elsewhere. Here is a list of the issues I have had with the bifold shop and the lack of customer service:-
Lack of pricing transparency – We ordered and paid for the door but then remembered we had a 15% off voucher. The sales team then claimed this discount had already been applied to our order despite not being indicated on the order forms.
I was sent (after having placed my order) a quote for someone else including all their personal data.
Installation – The installation is where most of the issues arose.
• The installers cracked a tile in my kitchen. No solution offered.
• The installers used an angle grinder on the cement base completely filling my house with dust. They held up a dust sheet (yes one of them actually stood in the doorway brandishing a sheet) which obviously had no effect – surely it’s installation 101 to fit and tape down a plastic dust barrier during the messy parts. The basement was completely covered in dust which found it’s way into the rest of the house covering every surface. After complaining to the office, the installers did clean the basement but didn’t move any items meaning we had to re-clean most surfaces when they left.
• Double glazing panel scratched – this was subsequently replaced without issue
After sales service – I complained about the dust in the rest of the house several times and, after a few days of silence, we arranged for the cleaning to be done ourselves. Several emails and broken promises of callbacks later someone called Alan (who I think is the MD called me). It was clearly an irritant for him to talk to a customer. His attitude lacked any empathy or hint of apology and he just defended his installers justifying that holding up rather than taping a dust sheet in place was good practice. He stated they never pay for cleaning no matter what - company policy. As you will see for some of the other low rated reviews the responses from Bifold lack any form of apology and contain a only defensive rebuttal to the customer issue – I suspect if you read on you will find one of these below my review.
The test of a good company though is how they deal with situations when things go wrong and here the bifold shop completely and catastrophically failed.
Update following the response from the Bifoldshop.
Customer satisfaction is something the Bifoldshop simply don't understand. Their response below incensed me so much I felt the need to add the following comments. Not only do they reinforce my point that they don't understand customer service but it is littered with factual inaccuracies. Customer service isn't that difficult - when things go wrong admit it and at least try to put it right - arguing with the customer is never going resolve the situation.
Factual inaccuracies in their response
1) The opening discount WAS NOT confirmed at the time of order.
2) I did NOT request the fitters cut into the steel. This was their suggestion. All they had to do was remove the steel door strip but in the end they chose to grind it out. The method of removal was their choice and was the wrong choice as evident later when most of came out along with the concrete.
3) When the MD called he never once apologised. The tone was exactly as in their review. A pathetic attempt to justify what they did. All I wanted was an apology. I had to pay for my house to be cleaned after their mess. I did want this reimbursed but any sign of empathy or a hearty felt apology would have probably satisfied me. I felt like they just didn't care - an opinion they only continue to reinforce.
4) I never threatened to leave a negative review if they didn't agree to put things right. This is a lie. I said I would take further action - this review is part of that and exists entirely because they did genuinely apologise.
Other points of nonsense
1) Trying to justify that holding up a celotex sheet (that I supplied) along with a dust sheet manually held in place is an effective dust barrier is just a joke.
This shouldn't be that difficult or hard. A simply heart felt apology and maybe a small token of apology and you wouldn't have lost all the custom that you have now.
October 10, 2025
Unprompted review
Reply from Bifoldshop
Dear Paul,
Thank you for taking the time to leave your feedback. While we’re pleased that you’re happy with the quality of your Origin doors and side panels, we are disappointed by the rest of your comments and would like to clarify the situation for transparency.
You received the same opening-week discount we offered to all customers during the launch of our new showroom, regardless of attendance. This was confirmed at the time of order, although Darren forgot to mention at time of quoting.
During installation, you specifically requested that our fitters cut into the steel, which was outside the original scope of works. Our installer, Nigel, advised that this would generate dust and ensured that adjoining doors were closed. To minimise disruption, he used both an 8x4 Celotex board and a dust sheet, and the team mopped and cleaned the room three times before leaving (evidence of which we have). While a tile cracked during the removal of the old door, you confirmed at the time that this was not a concern, as you had a spare. We're unsure as to why this has formed part of your review, as you were totally fine about it when the installers were on site.
The scratched glass was also acknowledged immediately and replaced within two weeks.
Our Managing Director personally called you yesterday to discuss your concerns, during which an apology was given for your dissatisfaction. However, it became apparent that the issue centred on your request for us to cover the cost of professional cleaning for your entire house (every room on all four floors); something we do not provide and have never offered as part of our installation service. It was also made clear during that conversation that a negative review would follow if we did not agree to this, hence why this review was fully expected.
We understand that any disruption to your home can be frustrating, and we always aim to resolve issues swiftly and fairly. That said, we also believe it’s important for prospective customers to see both sides of a situation. We take great pride in our workmanship, communication, and aftercare; values reflected in the overwhelming majority of positive reviews we receive.
Finally, while you’ve commented that our responses to critical reviews lack apology, we’d like to note that responding professionally and factually does not mean we are not sorry that a customer feels disappointed. We simply believe it is important to defend our team when we know they have acted appropriately and in line with our standards.
Alan (MD).
Great company to deal with through out…
Great company to deal with through out process. Very professional fitting team great product we had 4 door bifold fitted with internal blinds excellent quality. Highly recommend
September 16, 2025
Unprompted review
Reply from Bifoldshop
Hi Jon,
Thank you so much for your fantastic review! We’re delighted to hear that you found the whole process easy and professional, and that you’re so pleased with your new 4-door bifold with integral blinds. They’re a brilliant choice and add such a smart finish.
It’s great to know the fitting team delivered to the standard we pride ourselves on, and we really appreciate your recommendation. We hope you enjoy your doors for many years to come!
Best regards,
The Bifoldshop Team
I've been using this company for…
I've been using this company for several years on most of my projects. My clients love them products, I love them prices.
Customer service very good which is very important. I highly recommend
September 16, 2025
Unprompted review
Reply from Bifoldshop
Hi Rafal,
Thank you so much for your kind words and for your continued trust over the years. As a valued trade customer, your support means a huge amount to us; we know we’re only ever as good as the last order we deliver, so it’s fantastic to hear that both you and your clients are so pleased with the products and service.
Scott really enjoys working with you on your projects, and it’s always a pleasure for me to support you from the customer service side. We truly appreciate any future recommendations and look forward to continuing to work with you on many more projects to come.
Best regards,
Fiona and the Bifoldshop Team
Very pleased with the service from…
Very pleased with the service from office to fitting & the bifold doors are a great product would recommend
September 8, 2025
Unprompted review
Reply from Bifoldshop
Hi Robert,
Thank you so much for your kind words! We’re delighted to hear you’re pleased with both the service and your new bifold doors; it looks brilliant. Zac enjoyed helping you through the sales process, and it was a pleasure for me to support you through the rest of the journey.
We truly appreciate any future recommendations and hope you enjoy your doors for many years to come.
Best regards,
Daria and the Bifoldshop Team
Just had new Bifold Doors installed and…
Just had new Bifold Doors installed and very pleased with the result. Good quality too. Process was very straight forward from beginning (initial quote) and throughout (prompt correspondence) with good communication from the team including a follow-up call to see if everything was to my satisfaction. Clearly a company which has customer satisfaction at the fore front.
September 2, 2025
Unprompted review
Reply from Bifoldshop
Hi Albert,
Thank you so much for your lovely review! I’m so pleased to hear that you’re happy with your new bifold doors and that the whole process felt straightforward from quote to installation.
Lisa really enjoyed helping you through the process.
It means a lot to know you felt well looked after; customer satisfaction really is at the heart of what we do.
Best regards,
Amy and the Bifoldshop Team
Excellent service and fantastic windows
From the moment we arrived to the showroom and met Zac to the installation and follow-up with Fiona, we have had excellent service, and the quality of the product - bifold doors and windows, well, it has transformed our room into something so much more than we could have ever hoped for. Thank you so much, I would not heistate to recommend to anyone.
August 18, 2025
Unprompted review
Reply from Bifoldshop
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear how much of a transformation your new bifold doors and windows have brought to your room; that’s exactly the kind of result we love to deliver.
It was a pleasure for Zac to welcome you to the showroom and help guide your choices. The whole team will be thrilled to know their efforts made such a positive difference.
We truly appreciate any future recommendations, and we hope you enjoy your new space for many years to come.
Best regards,
Fiona
Lack of after-sales care
The bifold doors themselves are nice, but the finish and workmanship left a lot to be desired. I understood that my plasterer would need to tidy up inside after fitting, but both my builder and plasterer have raised concerns about the work.
The fitters drilled into the bricks above the door from the outside and left the bricks in a very poor state, with messy concrete filling the holes. There’s also quite a gap on the inside, and my builders have asked if any trim was left behind or was meant to be added — neither happened.
The day after fitting, Daria from customer service called to ask how it went. I raised my concerns about the missing trim, and she said she would look into it — but I never heard back. That was two weeks ago. I also followed up with an email a week ago asking for a call back, and still no response.
I had originally planned to have French doors fitted by them as well, but after a survey appointment that didn’t inspire confidence, I cancelled that part of the order — and I’m so glad I did. The finish on my other French doors (from a different supplier) is far better, especially around the brickwork, and looks much more professional from the outside. I actually wish I’d had my builder present on the day to handle the brickwork instead, but I was never told during the survey that structural support would be required.
In summary, the after-sales care feels non-existent once payment is made. I cannot recommend based on my experience.
July 24, 2025
Unprompted review
Reply from Bifoldshop
Hi Ash,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience hasn’t met your expectations, and we’d like to address the points you’ve raised.
Your installation took place on 24th July and, as is our standard process, our customer service team called you shortly afterwards to check everything was satisfactory. At that point, you mentioned the gaps around the door. This is something we often see with rip-out installations, as the original opening can sometimes need making good by a plasterer or builder afterwards; this is explained at survey stage, though we appreciate this may not have been clear in your case; it was stated within your contract though.
You also raised a question about trim. As this wasn’t noted as part of the original order, our customer service team checked internally to confirm whether any was due. Unfortunately, it appears there was a breakdown in communication between our team members, meaning you weren’t updated promptly. That’s on us, and we apologise for the delay in follow-up.
Regarding the brickwork above the door, we’re sorry to hear it wasn’t to your liking. In cases where drilling is required, our fitters aim to make good to a standard that will be finished by the customer’s chosen trades; however, we take on board your comments and will review this with the installation team to ensure consistency.
We’re proud of the quality of the products we supply, and it’s disappointing to us that the service on this occasion didn’t match the standards we set ourselves. A quick browse through our reviews, shows this is not our standard response after installation.
We thank you for your feedback, and apologise we haven't achieved our usual level of customer satisfaction.
Bifold shop have been fantastic
Bifold shop have been fantastic. Informative, responsive, professional. We are thrilled with our new doors. I can’t praise the company highly enough
August 1, 2025
Unprompted review
Reply from Bifoldshop
Hi Mark,
What a lovely review, thank you! It’s been a pleasure helping you choose and install your new doors, and we’re so happy to hear you found the whole experience so good. The fact you’re thrilled with the end result is exactly what we aim for on every project.
We’ll pass your praise on to the team – it’ll mean the world to them. Here’s to many years of enjoying those doors!
All the best,
Daria
The service from Bifold was fantastic…
The service from Bifold was fantastic from start to finish, I couldn’t recommend them enough
The quality of service and products are amazing
August 6, 2025
Unprompted review
Reply from Bifoldshop
Hi Dean,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the service fantastic from start to finish and that you’re so happy with both the quality of our products and the work carried out (for a second time :D).
Darren in sales and our installers Paul and Rich will be delighted to know they made such a positive impression.
We truly appreciate your recommendation and hope you enjoy your new doors for many years to come.
Best regards,
Fiona
Really positive visit from Scott doing…
Really positive visit from Scott doing some remedial repairs, pleasant and professional
July 21, 2025
Unprompted review
Reply from Bifoldshop
Hi Michael,
Thank you so much for taking the time to leave this review.
We’re really pleased to hear Scott left such a positive impression during his visit. While we always aim to get things right first time, it’s just as important to us that any issues are resolved swiftly and professionally — and feedback like yours shows that our commitment to ongoing support truly makes a difference.
We’re glad we could help, and we’re always here if you need us in the future.
Best regards,
Cherie.
Bifold and Skylight installation - South London
From quote to design and installation, the Bifold shop offered a tailored and professional service throughout. Bothe the sales team and Aftersales support were excellent.
The price was very competitive and the quality and fit were excellent.
Our builders created them opening last based on the designs supplied by the bifold shop and their installation had the bifolds and skylight installed in a single day.
May 12, 2025
Unprompted review
Reply from Bifoldshop
Hi Dan,
Thank you for such a fantastic review!
It’s brilliant to hear that your experience with us — from quote to design to installation — was smooth and tailored to your needs. Scott in sales, along with the fitting team of Scott, Kyle, and Lee, will be thrilled to know their hard work made such a positive impact.
We’re also glad everything came together so efficiently with your builders, especially with the installation of both the bifolds and skylight in a single day — that’s teamwork at its best!
Thanks again for choosing The Bifoldshop. We really appreciate your trust and recommendation, and thanks for mentioning the aftersales support, that means a lot also.
Best regards,
Daria
First time I've used the Bi Fold shop…
First time I've used the Bi Fold shop and being honest was worried slightly (I don't read reviews) but worried needlessly fantastic service great installation and installers will be getting a new front door fitted soon and will definitely use them again sorry to the lads who installed can't remember your names 😁
July 14, 2025
Unprompted review
Reply from Bifoldshop
Hi Douglas,
Thank you so much for taking the time to leave us this brilliant review — we're really glad to hear we put your worries at ease!
Rich and Paul, your installers, will be chuffed to hear your kind words. They take real pride in their work, so it's great to know you were pleased with both the service and the installation. We're also thrilled to hear you're planning to come back to us for your new front door — we’ll be ready when you are!
Thanks again for choosing The Bifoldshop — we really appreciate it.
Best regards,
Fiona.
The Bifold shop are a pleasure to do business with
The Bifold shop have installed a number of systems for us at different locations. I have always found them super responsive, proactive and very professional. I always recommend them to friends and developers without any hesitation. They are simply a pleasure to do business with !
July 16, 2025
Unprompted review
Reply from Bifoldshop
Hi Bob,
Thank you so much for your continued support and this fantastic review!
It was always a pleasure working with you, and we're delighted to hear that you've consistently found our team responsive, proactive, and professional. Your kind words — and your ongoing recommendations to friends and fellow developers — truly mean a great deal to us.
We’re proud to have built a relationship with you across multiple projects and look forward to supporting you again in the future. Thank you for being such a valued customer!
Best regards,
The Bifoldshop Team
Very professional and competent installers…
Very professional and competent installers of a BiFold door we ordered from the BiFold Shop. They were meticulous in the installation and taking away all materials removed from the old, wooden, BiFold door which had significant rot in places.
June 11, 2025
Unprompted review
Reply from Bifoldshop
Hi Lewis,
Thank you for your fantastic feedback!
We’re so pleased to hear that you were happy with the service from start to finish. Scott and Kyle take great pride in their work, and it’s brilliant to know their professionalism and attention to detail stood out during your installation — especially given the extra care needed with the removal of the old timber doors.
I was glad to assist in ensuring everything ran smoothly behind the scenes.
Thanks again for choosing Bifoldshop — we really appreciate your support.
Best regards,
Amy and The Bifoldshop Team
Perfect service with a smile
The service engineer, Matt, has done a fantastic job. He was very efficient, approachable and just generally helpful helping get the doors up to standard.
Happy customer so thank you for your service!
June 20, 2025
Unprompted review
Reply from Bifoldshop
Hi Jason,
Thank you so much for your kind words, we’re really pleased to hear that you're happy with the service you received.
While we know that, on occasion, not everything will go perfectly first time, we pride ourselves on how efficiently and expertly we resolve any issues that arise. I was more than happy to assist you in the service department, and Matt, with his years of experience and trade expertise; is always committed to delivering a first-class result with a friendly, helpful approach.
Thanks again for taking the time to share your feedback. We’re delighted you’re happy with your doors and the support you received.
Best regards,
Cherie and The Bifoldshop Team
Really good service and after-care
Really good service and after-care, great product too!
March 6, 2025
Unprompted review
Reply from Bifoldshop
Hi Daniel,
Thank you for your kind words! We're so pleased to hear you’re happy with both the service and aftercare, as well as the final product.
Zac really enjoyed helping you find the right solution, and Scott and Kyle were glad to deliver a smooth installation. It's great to know everything met your expectations!
Thanks again for choosing Bifoldshop — we truly appreciate your support.
Best regards,
The Bifoldshop Team
Fantastic service from sales to the…
Fantastic service from sales to the last bit of silicone. Would definitely recommend the bi fold shop.
June 16, 2025
Unprompted review
Reply from Bifoldshop
Thank you so much for your wonderful review, Nathan! We’re thrilled to hear that you’re so pleased with the service.
It’s great to know that you had such a positive experience from start to finish. Zac, along with Nigel and Ashton will be delighted to hear your kind words about the process.
If you ever need anything in the future, we’d be more than happy to help. Enjoy your new 4 Pane Bifold (it looks great!).
Best regards,
Daria and the Bifoldshop Team
Even better second time round!
This is the second time I have used Bifold and once again they have been very good from the initial consultation through to the installation and aftercare. I thoroughly recommend them.
May 29, 2025
Unprompted review
Reply from Bifoldshop
Hi Rehan,
Thank you so much for your continued trust in Bifoldshop and for leaving such a kind review!
We’re thrilled to hear your second experience with us was just as positive as the first. Myself and Scott really enjoyed supporting you throughout the process, and Rich and Paul were pleased to deliver another smooth and tidy installation. Your recommendations mean a great deal to us — it’s always a pleasure working with returning customers.
Thanks again for choosing Bifoldshop!
Warm regards,
Daria, The Bifoldshop Team
Fantastic job done to fit bifold doors…
Fantastic job done to fit bifold doors to our living room. Lovely, polite and tidy installers and process was smooth from start to finish.
May 17, 2025
Unprompted review
Reply from Bifoldshop
Hi Gemma,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear how pleased you are with your new bifold doors. Lisa really enjoyed guiding you through the process, and I'm glad i could help everything run smoothly behind the scenes. Emil and Kris will be thrilled to hear your comments — they always take great care to deliver a clean, polite, and professional installation.
It’s fantastic to know the whole experience met your expectations from start to finish. Thank you again for choosing Bifoldshop!
Warm regards,
Amy, and The Bifoldshop Team
Really competetive price
Really competetive price, the follow up service was excellent from the whole team. Sales , surveyor, installation team and post sales/after care , everyone chipped in to make this a positive experience. The product is very good quality too … very satisfied .,
May 14, 2025
Unprompted review
Reply from Bifoldshop
Hi Pat,
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear you had such a positive experience from start to finish. Lisa in the sales team really enjoyed helping you get everything just right, and Nigel and Ashton were delighted to ensure the installation went smoothly.
It's fantastic to know that the whole team — from sales and survey through to aftercare — made the process easy and enjoyable for you. We’re also pleased you’re happy with the quality of the product; your new three pane bifold looks amazing.
Thanks again for choosing Bifoldshop — and for taking the time to share your feedback!
Best regards,
Amy and The Bifoldshop Team
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