Bifoldshop Reviews 

Reply from Bifoldshop

Jan 7, 2026

Dear Marco,

We are sorry that you remain dissatisfied and regret that this experience has led to a one-star review. However, several statements in your review require clarification so that the situation is accurately represented.

The agreed price for supply and installation was confirmed both in writing and during a recorded telephone conversation prior to contract issue. Unfortunately, a human administrative error then occurred whereby the written contract was issued at a supply-only price, despite clearly stating “supply and installation”.

This discrepancy was identified and raised with you before installation commenced. At no point did we dispute that the contract document itself contained an error; however, the agreed price, verbally and in writing; was higher and consistently referenced as such throughout the sales process.

For clarity, this was not a case of revising pricing after agreement, but correcting a documented administrative error that conflicted with the previously agreed terms.

As we had clear evidence of the agreed pricing, we were fully prepared to resolve the matter through formal legal channels if required. We did not pursue this route only because it would have caused significant delays to your project; something we understood you were keen to avoid.

While we appreciate your proposal to split the difference, this would have required us to absorb a substantial cost arising from an already-agreed service. Nevertheless, we did apply a goodwill discount to the installation element despite having no legal obligation to do so (the 'measly 13%' mentioned).

You have stated that the error was entirely ours, which we accept in relation to the contract document itself. However, it is also a matter of fact that the issued contract price was approximately £4,500 lower than the previously agreed figure.

The sales manager raised this not as an accusation, but as part of understanding how the discrepancy went unnoticed. Had the figure been £4,500 higher than expected, it is reasonable to assume it would have been queried immediately?

You reference a lack of response to certain correspondence. It is important to note that we were legally unable to discuss contractual matters you, as you are not the individual named on the contract, in accordance with GDPR and data protection obligations. This was not a refusal to engage, but a legal requirement.

One window supplied did not match the agreed specification. This was a genuine manufacturing error, which we fully acknowledge and corrected by remanufacturing the correct unit. Unfortunately, bespoke glazing manufacture carries lead times, and we regret the knock-on delay this caused to your project.

We are genuinely sorry for the inconvenience caused by both the administrative error and the subsequent manufacturing issue. While mistakes can occur in any complex, bespoke project, we accept responsibility for correcting them and did so in full.

We regret that this experience has overshadowed the quality of the finished installation and wish you well with your future projects.

Kind regards,
The Bifoldshop Team

Reply from Bifoldshop

Jan 7, 2026

Hi Rob,

Thank you so much for such a fantastic review! We’re delighted to hear what a transformation the new bifold doors have made; and it’s great to know your home is feeling warmer as a result too.

Phil really enjoyed helping you choose the right solution for your home, and it was a pleasure for me to support you throughout and make sure everything stayed on track. Alan and Craig will be thrilled to hear their efficient, tidy installation, especially getting everything completed in time for Christmas; made such a positive impression.

We truly appreciate any future recommendations, and look forward to helping you again in the future. Thank you for choosing Bifoldshop!

Best regards,
Gemma and the Bifoldshop Team

Reply from Bifoldshop

Jan 7, 2026

Hi Louise,

Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience from your visit to the showroom right through to the installation of your French doors. Phil really enjoyed helping you at the outset, and it was a pleasure for me to support you throughout the process. We will pass on your kind words too Nigel and Ashton (your installers) as well.

It’s great to know that everyone you dealt with came across as friendly, knowledgeable, and competent; that’s exactly what we aim for. We’re thrilled to hear you’re already planning your next project and would love to work with you again.

Best regards,
Daria and the Bifoldshop Team

Reply from Bifoldshop

Jan 5, 2026

Dear Nathleen,

We’re genuinely sorry that you remain disappointed, and we appreciate the opportunity to clarify the key points you’ve raised, as several aspects of your review do not accurately reflect what took place.

Survey Notes vs Contractual Measurements:

The photograph taken by your builder of our surveyor’s notepad was never, and could never be, a contractual document or a final structural opening agreement. Survey notes are working measurements taken on site before installation tolerances, thresholds, and system allowances are applied.

The final door size is confirmed only within the signed contract documentation, which clearly sets out the manufactured dimensions once all technical tolerances are accounted for. These were reviewed and signed prior to manufacture.

Builder Coordination:

You have since confirmed in correspondence that the signed structural opening details were not shared with your builder, nor was any sizing documentation provided to them prior to installation. Unfortunately, this meant the builder prepared the opening without reference to the agreed door specification.

While we always encourage coordination between trades, responsibility for sharing approved specifications with third parties ultimately rests with the client.

Quotation Clarification:

The initial quotation provided by Phil was clearly marked throughout as “Supply Only”. This was not a misquote but a misunderstanding, which was identified and corrected before manufacture. The revised quotation for supply and installation was issued, agreed, and signed before proceeding.

Manufacture Accuracy:

The doors supplied were manufactured exactly in accordance with the signed contract, which was countersigned next to the final dimensions. There was no manufacturing error, and no deviation from the agreed specification.

Installation & Resolution:

Although the doors were manufactured correctly, we fully acknowledge that the visual result was not what you had originally envisaged. Despite this, our installation team went well beyond standard scope, sourcing specialist fascia and trim to achieve the best possible finish on the day and working late to do so.

In your own email correspondence, you described the installers as having gone “above and beyond”, and we are grateful that their efforts were recognised.

We understand that this situation has been upsetting. However, the doors were surveyed, specified, manufactured, and installed in line with the signed agreement, and the challenges arose due to a mismatch between the prepared opening and the approved specification; not due to negligence, incorrect manufacture, or poor workmanship on our part. We never like seeing customers that are disappointed, and there is something that we can learn from this as well, but we don't feel like the 1* review is justified.

We regret that this has resulted in a review as such, particularly given the efforts made by our team to achieve the best possible outcome on site. We sincerely hope that, over time, you are able to enjoy the doors and the quality of the finished product.

Kind regards,
The Bifoldshop Team

Reply from Bifoldshop

Dec 19, 2025

Hi there Jesse,

Thank you so much for your recent 5* review. We all really appreciate it. Your new 5 Pane Bifold looks brilliant.
We wish you all the best with it, and look forward to seeing some pictures of the project when it's finished.
Thanks again,
Daria and the Bifoldshop team.

Reply from Bifoldshop

Dec 17, 2025

Hi there Huw,

Thank you kindly for your 5* review, we all really appreciate it. I'll make sure to pass the feedback onto those involved in your project, specifically your installers (Scott and Kyle) who will be delighted to hear your kind words.
We do of course appreciate any future recommendations, thanks again.
Gemma, and the Bifoldshop Team.

Reply from Bifoldshop

Dec 15, 2025

Hi Nick,

Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience from the very first conversation through to the final installation.

We truly appreciate any future recommendations and would be more than happy to help with any future projects you have upcoming at the golf course. Thanks again for choosing Bifoldshop!

Best regards,
Gemma and the Bifoldshop Team

Reply from Bifoldshop

Dec 10, 2025

Hi there Jason,

Thank you so much for your 5* review, we all really appreciate it.
We of course thank you in advance for any future recommendations.

All the best, and thanks again,
The Bifoldshop Team.

Reply from Bifoldshop

Dec 4, 2025

Dear Frank,

Thank you for your review. We are sorry that you feel dissatisfied, but it is important that we address the facts clearly and accurately. It's really important for future customers to understand both sides of a story.

We responded promptly to every issue raised during and after installation. The incorrect bathroom glass and the cracked pane were replaced quickly without dispute, and we returned to site recently; free of charge; with new glazing even though the original units had already been confirmed as correct. The replacement was then declined.

Building Regulations & Trickle Vents

A central part of your complaint concerns the trickle vents and the associated noise. It must be clearly stated that you repeatedly requested that we block, remove, or supply windows without trickle vents.

As a FENSA-registered installer, we are legally bound by the Building Regulations (Approved Document F). These regulations require that:

- Replacement windows must not reduce background ventilation.

- Where vents existed previously; or where there is no other form of background ventilation, new windows must include compliant trickle vents.

- Installers cannot legally remove, omit, or block ventilation features.

Complying with Building Regulations is not optional. Had we agreed to your request, the installation would have been illegal, non-compliant, and you would not have received a valid FENSA certificate. We cannot jeopardise compliance on our part or your legal documentation.

To offer a workable solution, we provided pricing for acoustic trickle vents, which reduce noise while maintaining regulation-compliant airflow. These were declined, and we were not able to absorb the cost as they are an optional upgrade; not a remedy for a fault.

Noise & Condensation

You reported noise and condensation. Both were reviewed with the manufacturer, who confirmed:

- There is no manufacturing fault with the frames or glass.

- The condensation shown in your videos is consistent with normal indoor humidity, particularly when trickle vents are kept closed.

- Condensation occurs when warm, moist indoor air meets a cooler surface, this is not a defect in the product.

To assist further, the manufacturer offered a 10-day humidity monitoring device. We remain willing to arrange this.

Installation Conduct

You also raised concerns about site tidiness. Our installers returned when requested and addressed what was reported. Had we been made aware that any issue remained, we would have returned again. We often get many reviews (as seen below) stating how tidy our installers are and how they leave the site; so this is again completely against our usual standard practice.

We respect that you are frustrated, but several of the actions you asked us to take would have required us to breach Building Regulations. We cannot legally or professionally do this.

Throughout the process, we have:

- Responded quickly to every concern.

- Replaced incorrect items promptly and with full acknowledgement of the oversight.

- Returned to site at no cost.

- Sought technical reviews from the manufacturer.

- Offered compliant ventilation alternatives.

- Acted fully within the law and industry standards.

We remain available should you wish to proceed with the humidity monitoring or discuss your options further.

Kind regards,
Alan (MD)

Reply from Bifoldshop

Nov 24, 2025

Hi Pete,

Thank you so much for your great review! We’re really pleased to hear you’ve come back to us for both sets of bifolds, and even happier that our engineer was able to get everything serviced and fixed to the standard you expected.

Many customers tell us the same, that while builders can install a lot of things well, bifolds really benefit from being fitted by specialists who work with them every day. It’s lovely to hear our engineer made such a strong impression.

We also appreciate your comments on our fast delivery and competitive pricing. Thanks again for your support, and we’re always here if you need us in the future.

Best regards,
Cherie.

Reply from Bifoldshop

Nov 24, 2025

Hi David,

Thank you so much for your kind review. It’s great to hear that everything ran smoothly and to schedule; Lisa really enjoyed helping you at the start, and I’m glad the communication throughout felt clear and consistent.

Scott and Kyle will be delighted to know their tidy, efficient installation made a positive impression, and it’s wonderful to hear you’re pleased with how the doors look.

Thanks again for choosing Bifoldshop; we really appreciate it!

Best regards,
Daria

Reply from Bifoldshop

Nov 24, 2025

Hi Penny,

Thank you so much for your lovely review! We’re really pleased to hear that you found the whole process straightforward and that everything moved quickly for you. Nigel and Ashton will be delighted to know their hard work made such a positive impression.

It was a pleasure supporting you through the order, and we truly appreciate any future recommendations.

Best regards,
Fiona.

Reply from Bifoldshop

Nov 24, 2025

Hi Jeremy,

Thank you so much for your kind review! We’re really pleased to hear that you had such a positive experience with our after-sales team. Matt takes great pride in his work, so it’s wonderful to know he not only resolved the issue but also took the time to explain everything clearly.

We always say it’s not just about fitting great products; it’s about the continued service afterwards, and it’s great to see that reflected in your experience.

Thanks again for your feedback and for choosing Bifoldshop!

Best regards,
The Bifoldshop Team

Reply from Bifoldshop

Nov 5, 2025

Hi Mark,

Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience from start to finish. I'll make sure to pass on your feedback to Lisa your sales person and Nigel and Ashton (your installers) who take great pride in their installations.

It was a pleasure for me to keep everything running smoothly behind the scenes, and we really appreciate your kind words about our customer service, quality, and honest pricing.

Thanks again for choosing Bifoldshop!

Best regards,
Gemma

Reply from Bifoldshop

Nov 4, 2025

Hi Graham,

Thank you so much for your lovely review! We’re really pleased to hear that you received such excellent service from the moment you got in touch. Matt is a true expert at what he does, and it’s great to know he was able to get everything adjusted and running smoothly again for you.

We know that not everything always goes perfectly first time; that’s exactly why we have specialists like Matt on our team. It’s how a company responds and puts things right that really matters, and we’re so glad you felt well looked after throughout the process.

Thank you again for your kind words; we’ll be sure to pass them on to Matt!

Best regards,
The Bifoldshop Team

Reply from Bifoldshop

Nov 4, 2025

Hi Slaney,

Thank you so much for your kind review! We’re really pleased to hear that you found the whole process smooth and straightforward. It was a pleasure for me to keep everything running seamlessly from start to finish.

We’re thrilled you found our pricing competitive and truly appreciate any future recommendations; it means a lot to all of us here at Bifoldshop.

Best regards,
Gemma

Reply from Bifoldshop

Nov 3, 2025

Hi there,

Thank you so much for your lovely review! We’re really pleased to hear that you were happy with how your glass replacement was handled. Myself and our engineer Matt, are delighted to receive such kind feedback.

We really appreciate your kind words; it means a lot to the whole team.

Best regards,
Cherie.

Reply from Bifoldshop

Nov 3, 2025

Hi Luke,

Thank you so much for your great review! We’re really pleased to hear that you found the whole process clear and straightforward from start to finish. Zac was glad to guide you through the options, and it’s fantastic to know Nigel and Ashton delivered such a smooth and efficient installation on the day.

We pride ourselves on being transparent with pricing and communication, so it’s great to hear that came through in your experience. Thanks again for the recommendation; it means a lot to the whole team!

Best regards,
Fiona

Reply from Bifoldshop

Nov 3, 2025

Hi Will,

Thank you so much for your fantastic review; and for coming back to us for your latest project! It’s always a pleasure to work with returning customers. Zac really enjoyed helping you again, and I’m so pleased everything went smoothly from start to finish.

We truly appreciate your recommendation and continued trust in Bifoldshop.

Fiona.

Reply from Bifoldshop

Nov 3, 2025

Hi Matt,

Thank you so much for your kind review! We’re really pleased to hear that you found the whole process smooth and thorough; our team always aims to keep things clear and straightforward from start to finish.

It’s great to know you’ll be coming back to us for future projects; we really appreciate your trust and look forward to working with you again when the time comes!

Best regards,
The Bifoldshop Team