The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
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Review summary
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Reviews shaping this summary
I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
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Good information and setout
Well set out information and good photos. Easy booking service and confirmation received straight away
January 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shocking place.musky smell in room.hot…
Shocking place.musky smell in room.hot tap has been disconnected in bathroom,so bath not possible.entrance to shower cubicle is to narrow for me to enter,no shower for me to use either.there is a rattling in the pipes through the night that sounds like someone is using a hammer drill in next room.deeply disappointed in stay here
December 27, 2025
Unprompted review
Reply from Big Cottages
Hello Tony,
I’m truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
I have checked our system; however, I’ve been unable to locate a booking under the details provided. I have therefore requested further information via Trustpilot so that I can fully investigate this matter for you.
Once I receive those details, I’ll be happy to look into this further.
All the best,
Katie
MOULD IN BED
Hi,
We are currently staying at this property, we booked in on the 23rd of December late afternoon, on arrival the property looks lovely, but when time came to go to bed we discovered how discustingly filthy all bedrooms were, the mattresses, quilts, duvets etc are stained, damp & stink, mould growing on under sheets….. old rubbish left under beds, a rusty razor under the bath, shower room ceiling is falling down 😳, the sofas and cushions are filthy, dining room chairs are fit for the skip? The property is discusting and hasn’t been cleaned or decorated for years.
My family are all leaving today one day early, I’m having g to stay back to try to discuss with the owners as the they just hang up when you try to call.
My young niece has burnt her hand on the hot tap as I I is plumbed in the wrong way round and any hot cold markings on the taps has completely worn away
Anyone looking to book this property please avoid as it is not fit for purpose it’s DISGUSTING.
December 23, 2025
Unprompted review
Reply from Big Cottages
Hello Grant,
I’m very saddened to hear about your experience and your concerns regarding health and safety.
We take matters such as these very seriously, particularly when they involve issues like mould. I’m also truly sorry to hear that your niece has burnt her hand, which I completely understand would be very worrying.
I have checked our system; however, I have been unable to locate any bookings associated with your details. As a result, I have requested further information via TrustPilot and would appreciate it if you could respond to this request.
Once we receive the necessary details, we will look into this matter and investigate it fully.
Kind regards,
Katie
DO NOT BOOK THIS PROPERTY!!!!
DO NOT BOOK THIS PROPERTY!!!!
WE ARE BOOKED FOR THE XMAS PERIOD AND OUR XMAS HAS BEEN RUINED!!!
IF I COULD LEAVE ZERO STARS I WOULD - MOULD IN THE BED WHERE MY BABIES WERE SLEEPING, USED RAZORS LEFT IN THE BATHROOMS, THICK DUST EVERYWHERE. OUR CHILD BURNT HER HAND BECAUSE THE TAPS ARE ROUND THE WRONG WAY! OWNERS ARE NOT ACCOMMODATING AND HAVE TOLD US IF WE ARE NOT HAPPY TO SIMPLY LEAVE. ITS A HEALTH AND SAFETY HAZARD !! NO APPLIANCES WORK CORRECTLY, FURNITURE IS FILTHY. COBWEBS EVERYWHERE. PREVIOUS GUESTS CLOTHES UNDER BED!
WE ARE LEAVING EARLY AS WE CANT BARE THE CONDITIONS!
December 23, 2025
Unprompted review
All fine except we wanted me to be the…
All fine except we wanted me to be the lead booker and pay on my Mother's credit card. This did not seem to be possible.
Not a problem as I paid on mine and we will settle up.
Thanks
December 21, 2025
Good information on the cottage that we…
Good information on the cottage that we booked. Competitive price. Great facilities. Perfect for our needs.
December 15, 2025
So easy to book and pay for my holiday…
So easy to book and pay for my holiday cottage. Very fast confirmation. A joy to deal with this company.
November 22, 2025
I called the booking office and had…
I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpful. Absolutely wonderful!
November 18, 2025
Quick replies to e mails
Quick replies to e mails
Personal follow up but no pressure
November 17, 2025
Very day straight forward process thank…
Very day straight forward process thank you .
November 4, 2025
Booked the arches via booking.com back…
Booked the arches via booking.com back in june. I cancelled within free cancellation time frame. STILL havent received my money back despite numerous emails. SCAM
June 14, 2025
Unprompted review
Reply from Big Cottages
Hello Lucy,
We’re sorry to hear about the trouble with your booking and refund.
However, it seems there’s been a mix-up, as you stated the reservation was made through Booking.com, not our website.
We recommend contacting Booking.com directly, as they will be able to assist you with your refund.
We hope your issue is resolved quickly and wish you all the best.
Kind regards,
Katie
Really good site for searching
Really good site for searching, and helpful support team:
October 25, 2025
Good selection of larger properties
Good selection of larger properties. Had to start again with booking as payment page wasn't working, went straight through 2nd attempt.
October 5, 2025
Easy booking
September 12, 2025
Nice and easy to navigate the web site
September 7, 2025
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