Big Games Shop Ltd 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ive been a client of big games shop for 2 years now I can confidently say they are fast and very reliable when it comes to payments and receiving purchases.Ive recommended BIG games shop to my friends... See more

Rated 5 out of 5 stars

Used this site several times before and never had anything other than a very good service. Depending on how busy they are depends on the delivery time. The quickest delivery has been just a few m... See more

Rated 1 out of 5 stars

I ordered gems for my kid for pet sim x for over 3 weeks ago, they don’t answer my emails. I baught 1 T gems, the one email I got they explained that the order was done and that the gems would be in t... See more

Rated 5 out of 5 stars

I’m in the U.K. and was very hesitant to spend such a high amount, but my child only had this on his Christmas list and it has been his dream to have a titanic, so we bought a bundle of plushies that... See more

Company replied

Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

Big Games Shop is one of the original stores selling items for all the biggest games on Roblox. With over 5 years of operation we have positioned ourselves as one of the most reliable places to buy from. With our all human staff there is always someone on hand to help


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

not a scam

it was very good I got my items in time and I would definitely buy it again.Thanks to big game shop for the raccoon and 1trillion sheckles.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Safe and trustworthy!

This store is safe and trusted, i had bought a raccoon for a cheap price thinking it wasnt real, to my surprise it was true and i had actually gotten my dream pet! this website doesnt scam and its very trustworthy when buying your desired item for a budget

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Overall Great

Great prices, Offers items from many games, quick delivery and is run by actual people instead of bots like many other Shops.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Grow a garden pets

Bought 2 pets and received both the same day. Instructions were easy to understand and trade was easy. Highly recommend

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

Huge cat/huge inferno cat/banana

I ordered like 1hour ago or more and still have not got any thing. Please help me
It says check mail box but got nothing

Update: it’s my fault But it’s very trusted!

June 18, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Your items were sent to your mailbox in pets go as you ordered pets go items. After some back and forward between us with you saying you ordered PS99 items despite the fact we dont sell PS99 Huges and the Banana is quite firmly a Pets Go item.

You have ordered more items since for PS99 and got them quickly, an updated review would be appreciated

Rated 2 out of 5 stars

i ordered 1 hour ago and i still didn't…

i ordered 1 hour ago and i still didn't get my pets on grow a garden pls give them

June 18, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

We have seen you order we have sent you a link.
We have seen your friend request and accepted
We have messaged you on roblox to join our server
We just need you to take the final step of joining us so we can give you your items

Rated 1 out of 5 stars

Sadly I can’t login in to my account…

Sadly I can’t login in to my account and I can’t make a new one because it says “ROBLOX USERNAME IN USE” and I can’t reset my password even though i typed it in correctly

June 16, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

If you are having a problem a simple email is all thats needed

You have never used our service so you really are not in a positioned to leave a honest or valid review

Rated 2 out of 5 stars

the A.I came but i didn't get my pets 2…

the A.I came but i didn't get my pets 2 racoons and 2 golden dragonfly my user name is przybylskigabriel

June 15, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

When you ordered it was 9:20pm on a sunday night. We were closed

We dont have any A.I and it is all real people that work here. We have sent you the server details so please join between 9am and 9pm to collect your order

THanks

Rated 4 out of 5 stars

We got the Roblox garden items we…

We got the Roblox garden items we ordered - you just need to give them some time to accept your friend add and you both need to get into the private server and then the items get transferred to you when - thank you Big Games Shop! :-)

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good.

Not a scam very good service got proccesed in under 1 hour and its great! i reccomend this to gamers alot. i would definitly buy more!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

yo it worked

hello i did not get my dragonfly pet in grow a garden and neither a friend request. Help please!

user: Cantursu3

update: in abt 20 or 30 minutes i got an email and joined a private server where i got my dragonfly!

June 12, 2025
Unprompted review
Rated 3 out of 5 stars

This thing looks sketchy

well its just the new reviews. I saw this ad about getting stuff in pet sim and grow a garden but then it felt really sketchy. the format of the website reminds me of those mm2 scams.

there is one star reviews about people never getting pets after months and those were years ago, while the new comments saying stuff like "I GOT MY PET 10/10" were really recent. so im wondering if this is legit (if it is, please send proof i wanna buy a disco bee)

also why is it asking me for my street address

June 9, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

Most of our bad reviews are from people who either ordered at 2am when we were closed and then got there items in the morning when we opened or people like yourself who have never actually used are service.

The simple way to think about it is we have been running for nearly 4 years with this website (20+ years with ebay) and if we were scamming there would be 1000's of 1 star reviews. Instead 4.5 trustcore is very respectable.

We also only accept legitimate forms of payment so if you dont get your items do a chargeback. You get our money back and we get a £15 penalty

Rated 5 out of 5 stars

Friend request not accepted

My first purchase was fine, but on my second time, I ordered a chicken zombie and sent a friend request to BigGamesShop02, but they never accepted so I couldn’t join and get my pet, please give me my pet, my username is Griever305. Update: I received my order and a bit more in compensation vey quickly, apart from the beginning, excellent service

June 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look