Right on time! Needed the spark machine same day. I Booked and Called on Saturday 29th Nov as another provider let me down. Big Shotter came through. Overall very good customer service, price for the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big Shotter Small smoke bomb white BSF25 ring pull. The order arrived very quickly and seemed good value. However none of the ring-pulls worked and we had to retrieve the fuse, insert it back into t... See more
Company replied
We wanted the fireworks quickly for a remembrance and tried to find what we wanted locally but couldn't. BSF not only had exactly what we were looking for but they were great price, even for delivery... See more
Company replied
First parcel arrived wet, due to an unavoidable problem with delivery van. Although everything appeared to have dried there was one misfire. Everything else worked beautifully. No problems with sec... See more
Company replied
Company details
Written by the company
At Big Shotter Fireworks, we hand pick fireworks from leading manufacturers and suppliers in the UK and abroad to give you the most spectacular and best value firework products on the market. Our range includes single ignition, rockets, barrages, sparklers, wheels, display packs, roman candles and smoke products. We have a budget for every pocket and the highest standards of service.
Contact info
57 Darley Street, BD1 3HN, Bradford , United Kingdom
- 07931 714846
- marketing@big-shotter-fireworks.co.uk
- big-shotter-fireworks.co.uk
4.6
Excellent
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Express delivery and customer service a…
Express delivery and customer service a joke.
February 25, 2025
Reply from Big Shotter Fireworks
Thank you for your feedback. We’re genuinely sorry to hear about your experience with both the express delivery and customer service. We take your concerns seriously and will investigate this further to ensure it doesn’t happen again. Apologies that on this occasion the courier took longer than expected. We will also inform the courier company about this. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Sorry for inconvenience caused.
Thanks
Kind Regards
Big Shotter Fireworks Team
It's very good
It's very good, but I paid for express delivery, and it took longer than expected
February 25, 2025
Reply from Big Shotter Fireworks
Thank you for your feedback! We’re pleased to hear you’re satisfied with the product. Apologies that on this occasion the courier took longer than expected. We will also inform the courier company about this. We apologise for any inconvenience caused and appreciate your understanding!
Reply from Big Shotter Fireworks
Thank you for the great review! We're thrilled you were happy with the quality and timely delivery. We look forward to serving you again soon!
Reply from Big Shotter Fireworks
Thank you for the feedback! We’re glad to hear you had a good experience. Hope to see you again soon!
Excellent service
Excellent service. Recommended amazing fireworks. Definitely worth the money. Must visit if you want a good deal.
February 16, 2025
Unprompted review
Reply from Big Shotter Fireworks
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the service and the fireworks. We truly appreciate your recommendation and hope to welcome you back soon for more great deals!
Great customer service, highly recommended.
Great customer service, very competitive price, fast delivery and brilliant fireworks. Highly recommended, and will definitely order again. Thanks very much
February 9, 2025
Reply from Big Shotter Fireworks
Thank you so much for your kind words! We're thrilled to hear you were impressed with our customer service, competitive prices, and fast delivery. We always strive to provide top-quality fireworks that create an unforgettable experience. Your recommendation means a lot to us, and we can’t wait to serve you again soon. Don’t hesitate to reach out for your next firework display – we’ll ensure everything is just as spectacular! Thanks again for choosing us.
Reply from Big Shotter Fireworks
Thank you for your fantastic feedback! We're so glad to hear that you were happy with our prompt delivery and the regular email updates. We always aim to keep our customers informed every step of the way. Your satisfaction is our priority, and we look forward to providing you with more excellent service in the future. Thanks again for choosing us!
Reply from Big Shotter Fireworks
Thank you for your great review! We're delighted to hear that you were pleased with our competitive prices and the wide range of fireworks available. We strive to offer the best selection, so it's wonderful to know you were spoilt for choice! If you need any help with your next order or have any questions, feel free to reach out. We look forward to providing you with more fantastic fireworks in the future!
Reply from Big Shotter Fireworks
Thank you for your kind review! We’re thrilled to hear you were impressed with the quality of our fireworks. We take great pride in offering only the best products to ensure every display is a memorable one. We look forward to providing you with more top-notch fireworks for your next celebration. Thanks again for choosing us!
Reply from Big Shotter Fireworks
Thank you so much for the glowing review! We're thrilled to hear that you rated our customer service a perfect 10/10. Providing excellent service is at the heart of what we do, and it's fantastic to know we met your expectations. We look forward to serving you again soon, and please don't hesitate to reach out if you need anything in the future!
Reply from Big Shotter Fireworks
Thank you for your amazing review! We're thrilled to hear that you think our fireworks offer the best quality. We take great pride in ensuring every product meets the highest standards, and it's wonderful to know we've met your expectations. We can’t wait to provide you with more incredible fireworks for your future celebrations. Thanks again for your support!
We used these for my baby nephews…
We used these for my baby nephews funeral and it’s safe to say he definitely has the best send off everyone was amazed by them they are fab! Definitely be ordering more for his memories 🩵
January 21, 2025
Reply from Big Shotter Fireworks
I am deeply sorry for your loss, and I’m truly honoured that we could be a part of such an important and meaningful moment. It means a lot to hear that the fireworks made such a special impact, and we’re thrilled they helped create a memorable send-off for your nephew. We’re here whenever you need more to celebrate his beautiful memories. Sending you and your family strength and peace during this time.
Great customer service
Great customer service was in contact with me straight away to confirm some details was delivered in a couple of days and the rockets I ordered are a lot bigger then expected very pleased I’ve not used them yet but they definitely look the part I’ve just placed another order with them as I was very pleased with there service
Thank you
January 27, 2025
Unprompted review
Reply from Big Shotter Fireworks
Thank you so much for your wonderful review! We're thrilled to hear that our customer service exceeded your expectations and that we were able to confirm all your details quickly. It’s great to know that the rockets arrived sooner than expected and even surpassed your size expectations! We can’t wait for you to experience them in action. Your repeat order truly means a lot to us, and we’re committed to continuing to provide you with top-quality service and products. Thanks again for choosing us, and we look forward to serving you again soon!
Brilliant company to deal with
Brilliant company to deal with. We’re really responsive via email and sent items really quickly. Would highly recommend!! These guys are a pleasure and great products too
Thank you :)
January 27, 2025
Unprompted review
Reply from Big Shotter Fireworks
Thank you so much for your fantastic feedback! We're delighted to hear that you had a positive experience with our responsive customer service and quick delivery. It's great to know that you’re happy with our products as well! Your recommendation means the world to us, and we’re grateful for the opportunity to serve you. We look forward to working with you again in the future. Thanks again! 😊
Reply from Big Shotter Fireworks
Thank you so much for your glowing feedback!
I bought cold sparks for £21 and was…
I bought cold sparks for £21 and was then charged as much in postage, tried to cancel within 3 hours and was told to late.
January 13, 2025
Reply from Big Shotter Fireworks
Thank you for your feedback. We strive to be transparent with our pricing and the shipping costs are clearly stated during the checkout process. We understand it can still be frustrating if expectations were different, and Unfortunately, cancellations cannot be processed after a certain point, but if there's anything further we can assist with, please don’t hesitate to get in touch.
Amazing thankyou
January 11, 2025
Reply from Big Shotter Fireworks
You're very welcome! We're so glad you had an amazing experience. Thank you for your kind words!
Best shop for fire work
December 27, 2024
Reply from Big Shotter Fireworks
Thank you so much for your fantastic review! We're thrilled to hear that you think we're the best shop for fireworks. We appreciate your support and look forward to serving you again soon!
Used Big Shotter Fireworks today to buy…
Used Big Shotter Fireworks today to buy 200g Sparkular High Grade Titanium Powder Granules For Cold Spark Machines fx, the cost of the item was £25, I normally pay £19 total from my regular supplier but I was locked out of Ebay so I bought direct from Big Shotter, the cost was £44.95, inclusive of postage £25.00.
The weight of the item is 200g no heavier than a packet of sweets.
I phoned to cancel the order within 2 hours, they said its to late.
Be warned, check postage costs.
January 13, 2025
Unprompted review
Reply from Big Shotter Fireworks
Thank you for sharing your experience. We're sorry to hear that your purchase didn’t meet your expectations, especially with the shipping costs. We always aim to be transparent and provide excellent customer service. We’ll take your feedback into consideration to improve. If you have any further concerns, please feel free to reach out to us directly, and we'd be happy to assist you.
Excellent service and prices
A brilliant service, from pricing right through to being delivered on time.
I have used this company before and will use again. Even with the delivery charge, it still works out a better deal compared to using local companies
December 31, 2024
Reply from Big Shotter Fireworks
Thank you so much for your glowing feedback! We're thrilled to hear that you were happy with our pricing, timely delivery, and overall service. It's wonderful to know that you've chosen us before and plan to use us again—we truly value your loyalty. We always strive to provide great value, even with delivery included, so it's fantastic to hear we're achieving that. If there's anything else we can do to make your experience even better next time, don't hesitate to let us know. Thanks again for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.