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bigamart.com Reviews 278

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TrustScore 4.5 out of 5

4.5

General Store
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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with product delivery, with some orders arriving damaged, incorrect, or not at all. There were also instances where communication regarding order status was slow or unhelpful, leading to frustration for a few people.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Some customers express satisfaction, highlighting items... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the efficiency, helpfulness,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery and... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast delivery, with... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bulbs arrived well packaged and in mint order. It was great to have this service from GBR as these particular bulbs are no longer available in Australia. The other plus was the fast delivery f... See more

Rated 5 out of 5 stars

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the pr... See more

Rated 5 out of 5 stars

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub. I sent a message to customer support via their website and received a response very quickly. They asked... See more

Rated 5 out of 5 stars

An object of art that my wife loved was destroyed when it was shipped to our second home. "Did it arrive OK?" she asked. "A-OK" was all I could think of as a reply she would accept. I scoured the p... See more

Company details

  1. General Store

Written by the company

Large retail store specialising in sourcing ‘hard to find’ items.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

FAKE WEB PAGE AND LIARS

Be careful with this page, these people are criminals, liars, fakes, you want to buy a product and after doing the whole process and entering your card information, the same web page sends you a message saying that you have exceeded the number of attempts come back tomorrow to finish your purchase, after returning the next day it continues to deny you the purchase, I think these Asians are stealing information from our cards, do not buy with them.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

A1 service

The follow up of my order was right up and received it after only 6days .Better than I had expected.thanks for everything.,,,,😄😁

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Cosmetic purchases

I ordered a lipstick from them, it was from an Italian company that doesn’t sell directly to the United States.. I had tried to order through Amazon but it was never delivered.. my purchase experience with bigamart was positive, item arrived in packaging within a reasonable amount of time, and I was able to track it from the U.K., I would definitely order through them again I was skeptical at first due to mix of reviews..but overall great!

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fast and Accurate

The product arrived quick smart from the other side of the world and it's exactly as the listing promised. I'm super happy!

April 26, 2023
Unprompted review

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