bigbearpromo.co.uk Reviews 

From start to finish of getting the order I was very impressed with the service and customer care given to my order. This was quite a special order and our design person had done the high definition graphics and the finished article is amazing. The delivery came very quickly. I would recommend using Ross and his company again.

Really pleased with the customer service - challenges with approving the proof were handled well, Andrew was really patient, despite us having the wrong colours and needing to make a few adjustments. Excited to get the products now!

I was disappointed two days to an event.

My friend had reached out to you, 5 days prior to her event to make sourvenirs available. You went mute all along, no feedback just to later say you're sorry.

Very poor. Very unreliable.

Andrew was so helpful and went above and beyond to help me get the personalised footballs I wanted for my son’s birthday party. Can highly recommend big bear promo and Andrew

Trust them at your own peril. Absolute shocking experience with them disappointed my sister two days to the event after she had already paid and they are very unresponsive.

Cancelled last minute, despite numerous follow ups on the days leading up to.

Disappointed with my order, two days to my big event. Caused me a lot of inconvenience and stress.

Please, do not use them if you’re planning something important.

Poor communication.
Poor customer experience.
Delayed delivery.

We ordered souvenirs for an event. 5 days to the event we checked in but they were unresponsive.
2days to the event they emailed us an apology.
Very disappointing!

Not even worth the one star

Andrew James was extremely helpful and quick! he even helped improve our current design to a much better one

What a great company, clear precise instructions and great customer service from Callum Burton, company gives quick attentive turn around and cant wait to see the final product delivered.

For some reason, I foresaw a disappointment coming and I began chasing at least 5 days prior to the agreed delivery date. But each time I sent an email, I got no response, i would have to put a call across for someone to read and respond to me email.

2 days to the delivery date date, I get an email saying “we apologise ” what do you mean???? What am I supposed to do????

This is very disappointing! You knew your items are coming from Poland, you knew they take 4 days to deliver yet you waited 2 days to my event to tell me???? Even when I was asking for updates waaaay ahead of time???

Naaaaa, this is unacceptable! Order from them at your own peril.

Callum Burton provided an excellent service with the bike bells we ordered. He was alway very quick to respond, even when I wasn’t! delivery was quick and efficient.
Thank you

Really great service and fast responses. Callum Burton and Josh Turner were both brilliant in particular

We often purchase from Big Bear Promo, not just because of their great prices and choices of products but also their customer service. Our account manager Callum B is always so helpful and quick to respond to any queries we have.

£14.95 shipping & handling for one mug sample!

Delt with Andrew who was brilliant throughout the whole process. Very professional, helpful, and nothing was too much hassle for him. Very happy to deal with him again. Just awaiting delivery of the product

This is our second time ordering branded pens, Callum has been on hand to guide us through the process again. Very happy with service and products.

I had a great experience with Big Bear Promo while ordering merchandise for an upcoming event. Our deadlines were quite tight, but Tyler Sheppard was incredibly helpful throughout the whole process. He was friendly, responsive, and made everything feel easy and stress-free.

Tyler replied quickly to my questions and kept things moving so we could meet our event timeline. Really appreciate the excellent customer service and support - highly recommend Big Bear Promo for your business branding needs!