Big Bus Tours Chicago Reviews 708

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant way to get your bearings in Chicago! The roadside staff were very helpful, the buses were pretty regular and the guides onboard were an absolute hoot - knowledgeable (as you'd expect) but wi... See more

Company replied

Rated 5 out of 5 stars

We had just one full day in Chicago before starting our road trip so thought a hop on hop off bus tour was the answer, how right we were. All of the guides and drivers were exceptional, very knowledge... See more

Rated 5 out of 5 stars

We found your service to be helpful and handy, we enjoyed using it. One other thing that would be helpful would be a description of where the bus would load at the stop by posting a street name/cross... See more

Rated 4 out of 5 stars

I visited the salon for a manicure and was generally satisfied. The technician was very friendly, careful, and approached her work professionally. The result was really nice, and my nails look well-gr... See more

Company details

Information provided by various external sources

Your visit to Chicago isn't complete without an open-top hop on hop off sightseeing bus tour; let us take you on an adventure with Big Bus Tours Chicago! • Our hop on and off service includes the two-hour 'Big Loop' showcasing Chicago by day, with 14 stops conveniently located close to key landmarks and attractions. Tweet, snap, and live stream your Chicago tour experience while using our WiFi enabled open top buses! Our double decker buses are ADA compliant and temperature controlled lower sections. • Explore Navy Pier, shop on The Magnificent Mile®, stand on air at the Willis Tower, and take fun selfies at Millennium Park all while learning about the history of Chicago. As our Chicago Bus Tour rolls down The Magnificent Mile and crosses the Chicago River, you can admire the ever-changing architectural styles on a historic avenue!


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4.8

Excellent

TrustScore 5 out of 5

708 reviews

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Rated 5 out of 5 stars

Great time

Great time. Will miss the fabulous tour guide who worked his last day!

November 5, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Leslie

Thank you for your words. Our guides love the city and love their jobs; being a tour guide in a city you love is a one-of-a-kind experience and a very rewarding job. We'll make sure to let our departing guide know how much you liked his tour.

Best
The Big Bus Tours Chicago Team

Rated 4 out of 5 stars

A must in limited time..

Great tour, great way to see attractions in a limited time.

November 4, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

N

Bus tours are the best way to get the lay of the land in a new city rather quickly. We're glad to hear that you were able to see many attractions while in Chicago.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Enjoyed the tour and staff!

November 4, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Chris

Hi again, we're still glad you enjoyed you time and our staff. It means a lot to hear positive feedback from our guests.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Excellent overall tour of the heart of …

Excellent overall tour of the heart of the city! Great commentator who was very knowledgeable. I learned so much! I have been living here for several months and figured this was a good option for my in laws when they visited. They LOVED it!

November 3, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Deborah

Explore your new city all of the time, we're here to guide you and your in-laws. We'll show you the nooks and crannies of the city, the best places to eat, and the history before your very eyes; that is, when you decide to become a tour guide. Either way, we're glad to hear that you and your in-laws enjoyed your tour of the city. The stories, the history, and the sights all change depending on the season, please visit us again.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Very entertaining tour guides

Very entertaining tour guides
Very informative
The hop on hop offf feature was a great option that enabled us to see some interesting sights up close and enjoy the true flavor of Chicago

November 3, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Laurin

We're glad to hear that you used your time with us to the fullest, taking full advantage of the hop-on/off feature to explore the city.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

We had the BEST time

We had the BEST time! We are from East TN and had just been to our Sons Great Lakes Navy Graduation. We were sad too say goodbye again & going on this tour of Chicago was EVERYTHING we needed! Great informed hosts & really such a fun fun ride.

November 3, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Elisha

Congratulations on your new graduate! We're glad you chose us when there's so much amazing history in the city and many beautiful sights to take in. Do come back any time.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Great tour of the city

Great tour of the city. The kids had a lot of fun. The guide knew a lot about the city. Easy to get off and on the bus.

November 3, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Ben

We're glad to hear that you and your kids had a great time! Our guides know how to entertain people of all ages on our buses.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Comedian driver was great!

We had two drivers, since we got off the bus at one point and then back on. I am sorry I don't know their names, but they were both good. The second one, especially, was so funny he had us laughing the whole time. It was fun! Thanks!

November 2, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Marian

It's great to hear that our drivers made such a positive impact on your trips with us! Don't worry that you don't remember their names, we'll just let our drivers know how much they're appreciated.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Very good tour

I highly recommend this tour

November 2, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Svetlana

Thank you for your recommendation!

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Very convenient hop on-hop off service

Very convenient hop on-hop off service, the staff were also very friendly. Will definitely recommend to friends and family visiting Chicago.

November 2, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Vicki

It's great to hear that you'll recommend us to your friends and family! We're glad to hear that our staff was friendly also. We hope you had a great time in the city of Chicago and that you enjoyed your time on the Big Bus.

Best
The Big Bus Tours Chicago Team

Rated 4 out of 5 stars

Our experience was very pleasant

Our experience was very pleasant. I had forgotten to bring the printed copy of our tickets. The agent at the Willis Tower stop that morning took my receipt # and managed to get our tickets on line. He was very helpful. I also enjoyed the commentary of the tour guide. In all a very enjoyable experience.

November 2, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Thomas

It's great to hear that our team members made your ticketing experience a smooth one and our guide provided an amazing commentary. They're trained on being able to pull the ticket information quickly and easily to make your transition onto the bus much smoother.
We'll let our team know how much you enjoyed them.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

ever one was curtsy knowledgeable …

ever one was curtsy knowledgeable considerate helpful from the driver to the guide and all the people at all the stops. My grand daughter from SC. enjoyed her day in Chicago

November 1, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Mary

We strive to have an amazing team working for us and it's great to hear that our team is doing great work. We're glad that we were able to give you and your granddaughter had an enjoyable time in Chicago.

Best
The Big Bus Tours Chicago Team

Rated 4 out of 5 stars

Perfect way to see the city

Perfect way to see the city when you have little time or just simply want an overview before you begin you sight-seeing.

October 31, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Krista

Thank you for your review. It's great to hear that you chose us as your sightseeing tour.

Best
The Big Bus Tours Chicago

Rated 1 out of 5 stars

I was 10 minutes before last bus …

I was 10 minutes before last bus expexted arival time, but never arived.

October 30, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Victor

We're sorry that the last bus didn't show up to pick you up.
Please email us at "infoCH@bigbustours.com" and let us know a bit more of what happened.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Tourists delight

Tourists delight. Eliminated a bunch of walking and/or very expensive parking. Had several different guides over two days, and got different perspectives and opinions that made for more interesting tourism.

October 29, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Larry

We're glad you had a great time on our bus and our many guides were able to provide a new insight on Chicago.
Sharing the story of our city with the world is what we do best!

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Great tour in Chicago …

Our bus tour has been one of those great days with all the explanations about the architecture around the city of Chicago. I recommand it to anyone!

October 28, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Catherine

We're grateful for your recommendation! We're also happy to hear that you enjoyed your time on our buses.

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Give Jack a Raise$$$

Give Jack a raise. No. Seriously. Do it.

October 27, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Joseph

...hmmm
We're glad Jack was able to provide such a great tour!

Best
The Big Bus Tours Chicago Team

Rated 5 out of 5 stars

Highlight of Weekend

My mom and I went to Chicago for a weekend trip and crammed so many things in - I have to say, Big bus tour was our favorite. Our tour guide (Ryan) was so hillarious, charming and entertaining the whole time, and made wonderful recommendations that we took for the rest of our trip. Would definitely recommend this to anyone, and recommend they try to get Ryan as their guide if they can!

October 26, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Jansu

We're glad to hear that you and your mom had such a great time on the bus with Ryan! Our guides live in the city and know the best of the best recommendations. We'll make sure to let Ryan know of your review.

Best
Gama T.

Rated 5 out of 5 stars

Thanks For A Great Day Of Sightseeing

Thanks For A Great Day Of Sightseeing. All of your staff was friendly and helpful. We toured Chicago with elderly and children in our group and everyone had fun. I recommend Big Bus Tours!

October 24, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

Dianna

Thank you for your kind words! It's great to hear that our team works together to create such a great experience for people of all ages.

Best
The Big Bus Tours Chicago Team

Rated 4 out of 5 stars

Chicago tour was a good experience

Chicago tour was a good experience. Like everything else, some your guides were better than others....some managed to make it less rote than others.

October 23, 2017
Unprompted review
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Reply from Big Bus Tours Chicago

TGWay

Thank you for your review and for your insights on our guides. Please email us at "infoCH@BigBusTours.com" and provide any additional information so we can work more closely with the guides that need just a tad more attention.

Best
The Big Bus Tours Chicago Team

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