Big Bus Tours Miami Reviews 905

Got a good view and look on Miami from the tour.

This was a great opportunity to see Miami and all it has to offer. A great value and awesome experience.

Having made vacation travels to many towns in USA and Europe, we always to take a sightseing trip around the town on the first (and sometimes second) day of our stay.
When choosing a bus compagny, "Big Bus Tours" are among our absolute favorites.
The tour with "Big Bus Tours Miami" brought us a really great experience loaded with interesting information about the town.

On the two separate routes alternate routes were taken with no explanation. We were particularly disappointed that Ocean Drive was missed completely, this was the main reason we booked with your company. Because of this I could not recommend this tour to friends.

start of the night tour started 45 min. to late (not a real Problem, BUT
no sorry from anyone from the BIG BUS TEAM!!!)

We hadn’t been to Miami before and had a limited amount of time. The bus tour offered a good way to see a lot of things in a short amount of time. We also liked that we were able to get off and on at different spots. Our biggest complaints were that the route was different than the map so the bus didn’t go to the places we were expecting. Also, once you got off, the places to get back on weren’t always clearly marked and we waited for a long time at the last stop. Also, while we enjoyed that there was a tour guide, only one of our three bus rides had one and the one we had was average.

I have previously used big bus at other locations and was looking forward to a day of trouble free site seeing in a great location.
We purchased our ticket online and we went to the nearest bus stop according to the website. Bus stop had moved from 5th St and Alton rd- but still on website . We walked another 2 mile along 5th and found a bus at 5th and Washington st. We sat on the bus and went to Wynyard Walls - offered our ticket to the guide at Wynyard walls as it wasn’t checked by the diver when we got on. Only to be told that we were in a cruise bus and asked “you just got in my bus?” We offered our ticket to the driver like every other time we have used this service.
We were told we couldn’t get back on the bus and she suggested we get an Uber to the Friost science centre to catch the bus!
After catching a taxi to little Havana we found the stop there - they were good- but it was getting to the end of the day and we only used it for a ride back to south beach.
Very disappointed with the experience and will not be using or recommending again

The blue tour was very good. The red one was too long for us!

Host gave up his talk during tour to have a nap..

Perhaps some more energetic staff would help!!!

We did both tours - beach loop and city loop.
Both tours were very informative and the guides were helpful and charming.

Very nice and complete tour!
I have made this "tour" with other companies but this one is more complete, specially the boat tour. So recommended

Incredibly hot with no air conditioning, difficult to know what stop you were at, packed bus and my seat was missing earphone connection. I won’t be back

Excellent experience, punctuality and courtesy. The two tours (beach and city loops) give you a complete view of Miami.

Out bus broke down near Bizcaya; quick response but still, buses need to be tip top.

Toured miami march 15, 2018. Tour started out well with a great tour guide unfortunately it went downhill from there. Our bus had a mechanical problem near miami beach. We were asked to unload the bus. When we boarded another big bus about 1 hr later we had mediocre tour guides. After our boat tour we rushed to last bus of day at bayside. The tour guide did not even speak to tell us about any stops on that part of journey. Very hard to recommend your business to any friends that would be travelling to miami.

Tried to cancel a "1-day Miami Classic Ticket" for 4/12/2018. Have not yet received a response. Cannot establish communication with them as yet. The send me a survey for a trip I have not yet taken??? Don't understand!
Jim Read

The information, that there were a lot of stops closed caused by music festval hadn’t been mentioned during booking. Therefore the blue loop couldn’t be happen, but paid for without any credit. That wasn’t satisfying.

Very unsatisfactory experience in Miami. We did not get our money's worth ($40 each for 2) by any definition. After getting off in Miami Beach in January, walking around a bit and having lunch, we made our way to a stop designated on the map they gave us. The app they were testing showed there would be a bus there shortly. That bus never showed, appearing to bypass this stop, but happily, another one was supposed to be right behind it. We knew the app was being tested and might not be accurate yet, so we figured that was the issue -- no big deal. We hung out and waited. And waited. And waited. For more than an hour, and still no bus. We checked the map multiple times to be sure we were in the right spot (we defintetly were). Our guess is that we were at a lesser used stop (near the Holocaust Memorial) and buses just bypassed it near the end of the day in an effort to get or stay on schedule. We.tried to call and at least let someone know we were there for pick up, but there is no phone number on the website. Wrecked our plans for an end of day tour through Little Havana and the rest of the city. We ended up taking an Uber back to the hotel. Very disappointed. We will not use Big Bus again.

Our tour guide Andy was great even though he was a little under the weather. Very knowledgeable and pleasant. He took better care of us than the employees on our cruise ship !!!