Big Bus Tours Paris Reviews 4,130

Although the price is high, the service was nice and the drivers very oriented to customer sevice

Carlos and Ivana were excellent tour guides, we loved the tour 👍

Big Bus tours is a complete rip off. We never received our tickets electronically so were not able to participate in the tour. Also, the weather in Paris reached 109 degrees on our designated day (the hottest temperature ever recorded there) and yet Big Bus was unwilling to refund us our prepaid amount. This is shameful and unforgivable. I will never use them again.

Purchased tickets on line twice by accident. Went to ticket ticket office and explaine error. Gentleman there said to come back in 15 minutes and he will have processed credit. Thought all was ok. But still see NO CREDIT on my acct.

This was one of the worst big bus experiences we’ve had. Air-conditioners were not working, we had to wait multiple times for several buses because there were too many people in line at Stops.

We, family of 4- enjoyed the Big Bus expérience in Paris.
Great audio description, hardly any waiting time at the bus station.
Only con’s - we would have enjoyed USB charger for our mobiles, as we all ran out of battery by the end of the day.

The Night Big Bust Tour is amazing. The sites are great as was our driver. I would recommend doing the night tour. Our guide made sure we saw the Eiffel Tower sparkle.

Well-organized tours, and the busses were easy to find. The live English-speaking guide as well as the recorded tour were both very good. Got new headphones to use on the bus.
We did the Seine cruise at sunset and that alone is worth the price.
The busses in July were hot, so be aware not to plan on air conditioning.

thank you very much. was truly enjoyable experience and we met amazing, knowledgeable staff who guided us during our one dayParis tour. will definitely use your company again.

The best tour ever!We enjoyed every moment!Martin the best!

Really bad experience. Awful customer service. We had to wait for almost an hour for the second route in the middle of pouring rain.
They ignore almost hundred of us who were asking them about the buses or a place to wait for it. When the bus finally showed up, we were fighting to hop on it. We were 3 adults, but imagine the families with kids or elderly people??
Very, very disappointing, We wished we had taken the other company.

Good tour - interesting commentary, but far better live than recorded!! Good route on red line, but Paris traffic mid-week is horrendous, so making it a long tour, especially in the heatwave we experienced! Bit, could certainly recommend!

Paris is such a great venue for a service such as this. The buses we rode on were very crowded (understandable given the time if year) and there was disorderly boarding. There were a number of Big Bus representatives at major stops but were passive - having active marshalling of passengers at popular stops would add order. Also, we had to wait an unreasonable amount of time for a blue route bus to arrive.

Daniel was an excellent tour guide. He knew the area well, had engaging stories, took a slight route change in stride with great improvisation of the highlights and ensured we all had a great time. Highly recommend the Night Big Bus tour.

Stops are not well indicated at all. On the blue route for some stops there is only drop off. Although this was stated when we booked, we saw people getting on at Musee Grevin. We asked the driver and he said we could get on (so we did). Then we asked him about other stops in the Montmartre area and he reapetedly said it was ok also to get on and the leaflet was old. We trusted him but when we tried to get on at Pigalle the driver ignored us and did not stop at all. This was very inconvenient for us considering that it was early afternoon of a very hot June day and we were travelling with an 80 year old lady (the reason why we opted for this type of tour). It does not make sense to take people to Montmartre and then abandon them there. We noticed that other bus tour companies stopped! Also the maps were very approximate. It was impossible to sit on the upfront seats of the upstairs level of the bus because of the heat caused by the glass cover and no air circulation, it was like being in a greenhouse.

Worst tour bus experience ever!!!!! During the canicule in Paris, not only they didn't put on any A.C. in the bus, they even let people come on board when the bus was already full so they had to stand up during the whole bus ride, people were suffocating with the 37 Celsius degrees heat!!!The price is WAY too expensive for what we got, the circuits are repetitive as the bus turns around the same spots several times! Incredible! Actually I would have enjoyed it MUCH MORE by foot, as it's faster, more efficient and more comfortable! SERIOUSLY DON'T GO WITH THEM!!!!! Worst choice of my trip in Paris as it ruined the whole trip.

We thoroughly enjoyed our tour with Big Bus tours. We did the one day tour with the river cruise (wish we would have had the time to do two days but next time...)! It was a perfect way to see all of the major sites on the first 2 hour tour and then hop on and off at our must see areas after to explore more personally. We enjoyed the experience and would highly recommend for first time visitors to Paris as it can be quite overwhelming if you are trying to drive or walk.

Thoroughly enjoyed this experience. And your app actually helped us find a stop we had not been to... Excellent commentary ! Stopped at almost every stop.... highly recommend!
Thank you

The tours were wonderful. The drivers were good at slowing down for pictures and everyone heard the commentary through headphones. Very nice

Before booking, back in England, I checked that your buses were wheelchair accessible, and I was told, Yes about 1in 3 have ramps, so I faithfully bought tickets for myself and my wife. This is our first visit to Paris and for a special anniversary.
However we stood for about 1 hour and 40 minutes, and were passed by 4 buses that were inaccessible. After going for a coffee we eventually were able to get on the 6th bus, lifted on by the driver.
We did the tour, stopping only at the Eiffel tower. We didn't have time to do the blue tour, eventually ending at 6.45.
All in all a very disappointing experience, and a waste of time and money