Bigbustours/rome Reviews 510

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought the Rome essential ticket with a start date of the 15th, to cover 15th and 16th. Torrential rain meant it wasn't used on the 15th. I was unable to activate it on the 16th, Big Bus lady at in... See more

Rated 1 out of 5 stars

Total scam!! Stay away from this hop on hop off in Rome! They were super eager to take us on at 17.40 near the Sant’Angelo stop - “forgetting” to inform us that the tour would end at 18.00 just... See more

Rated 1 out of 5 stars

Stay away from this service. Better to walk and take public transportation that easy to use with your Credit Card. The best thing is the river tour but is much cheaper if you book it directly by walk... See more

Rated 5 out of 5 stars

Tour bus made it easy to go from one venue to another. Staff were helpful. However tickets for each location being sold by big bus employees were more expensive than tickets sold from each location.... See more

Company replied

Company details

Information provided by various external sources

Explore the Eternal City with Big Bus Tours Rome Soak up ancient wonders and ambient culture aboard our Rome sightseeing tours. Explore Rome from 8+ stops, conveniently located close to major landmarks and attractions. Immerse yourself in the city's remarkable beauty and heritage with our flexible tours, which allow you to hop on and hop off the bus as much as you like.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic way to see Rome

What a fantastic way to see Rome . Easy hope off hope on at all the great locations . Made traveling around this beautiful city a wonderful experience

November 3, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Leslie Worner, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 2 out of 5 stars

Nowhere near enough buses change of…

Nowhere near enough buses change of route not told
Staff tried hard to help but oversold on the day
Other operators seemed to have more buses more often
Could and should have been great
Please improve as we would like to use you again

November 2, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Frank Ward, we regret to hear that you had this experience with us.

Rated 2 out of 5 stars

I didn't like Bigbus Rome

I didn't like Bigbus Rome, but in other countries they are good, in rome they are too slow, buses taking too much time to come in the time when I was waiting I saw 3 or 4 buses for other companies. Also they have purple line which is not clear from where it will start. I go number 1 as they mentioned in. Their catalog they asked me to go to number 4.

November 2, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Ahmed Darwiah, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 5 out of 5 stars

Great routes

Great routes, prices and explanation of the sites. Made our tour of Rome easy.

October 31, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

The staff is very friendly and…

The staff is very friendly and knowledgeable about Rome. The “red line” is convenient for a one or two day tour of Rome.
I recommend two days so you can prebook the Vatican and Colosseum skip the line tours.

October 31, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Jerome, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 2 out of 5 stars

Long waits at each stop...

The GOOD: buses were clean and everything was in good working order. The recorded info was informative.

The BAD: I was told that a Big Bus will come every 10-15 minutes but this was not true with our 2 day tickets in Rome. Our wait time averaged 25 minutes. I know the traffic can cause delays but every time we waited at each stop, at least 2-4 Gray-line and Roma buses stopped before we saw our Big Bus.

October 30, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Cheryl Hunt, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 4 out of 5 stars

Enjoyable experience

we really enjoyed our tour around the city on Big bus tours. We booked for the three day deluxe package. We used the bus every day and saw all of the sites. The only complaint was that we were not given a map when we got on the bus and did not know where we were at times. Though we were able to download the app which he the maps on it. Thank you.

October 30, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 4 out of 5 stars

The staff were excellent

The staff were excellent. They were very helpful and ensured that questions were answered.
There was confusion at termini stop as to where to catch the Red and Purple buses. Clearer signing is needed.

October 30, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

There is no way you’d get round Rome…

There is no way you’d get round Rome and see all the sights in 2 days without this tour.

October 27, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Sarah Griffiths, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Very useful way to get around

Very useful way to get around, buses busy but always got on. Good service.

October 24, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 4 out of 5 stars

Worth Buying !

Bigbustours/rome was very good. Booked it online in England and the whole thing worked very well when we went to exchange our voucher for tickets. The Staff were very good and spoke reasonable English. Be aware that the buses cannot get right up to most of the attractions so sometimes you will have to get off and walk to the sights you want to access. Would use them again if we went back to Rome. Try the night tour, quite different seeing Rome in the dark. One word of warning - make sure you get to the bus terminus in good time for the night time tour, it's first come, first served and the queues got very long, very quickly !

October 23, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 4 out of 5 stars

I have beautiful experienced

I have beautiful experienced, especially i'm a solo traveler. I enjoy, highly recommended

October 22, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Maria Trangia, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 4 out of 5 stars

Some other music and more information!

October 15, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Sr, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 5 out of 5 stars

2 hours round the red line gives you…

2 hours round the red line gives you your bearings. Second round we stopped to take time at some of the spectacles. You need to walk to se the Spanish Steps and Trevi Fountain. This is the same for all the buses. Worth the time and money.

October 15, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Paul, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Great way to see a city

Have used Big bus tours before so no brainer. Great price and such a huge bonus to help seeing a city when you have limited time. Staff are helpful and courteous . Bus was clean and tidy and usually didn't have to wait to long for a bus after visiting a building etc.
Highly recommend and it does save your feet !

October 13, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Heather James, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 5 out of 5 stars

They are simply the best

They are simply the best! Don't miss Kosta in Rome!😀He is cooool!

October 13, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Mihaela Pintoiu, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 3 out of 5 stars

Average

Average. Not as good as when we were in. San Fransisco. Live commentary would make this a five star. Staff helpful though.

October 12, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Marisa Zines, we regret to hear that you had this experience with us.

Rated 5 out of 5 stars

Parfait

Parfait ! 😆😆😆

October 8, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

We loved it

We loved it, so handy. Staff was excellent.

October 5, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

An excellent way of seeing where things…

An excellent way of seeing where things are and learning a little historical background. We had a two day pass and did most of the sightseeing the first day and the revisited places the second that we'd been made aware of by the tour commentary such as the Park over looking Rome accessed from above the Spanish steps. Being able to hop on and off also enabled to meander around parts not accessible by bus between stops. The Red route is clearly the most popular although the catacombs on the Purple route are worth seeing. All in all we were very glad to have booked the two day ticket as it made for a much more enjoyable experience when time overall is limited and you want to see as much as possible. The sunset views and lit up buildings on an evening are also well worth trying to catch.

October 5, 2019
Unprompted review
Bigbustours/rome logo

Reply from Bigbustours/rome

Hi Jonathan Hood, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look