I bought the Rome essential ticket with a start date of the 15th, to cover 15th and 16th. Torrential rain meant it wasn't used on the 15th. I was unable to activate it on the 16th, Big Bus lady at in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Total scam!! Stay away from this hop on hop off in Rome! They were super eager to take us on at 17.40 near the Sant’Angelo stop - “forgetting” to inform us that the tour would end at 18.00 just... See more
Stay away from this service. Better to walk and take public transportation that easy to use with your Credit Card. The best thing is the river tour but is much cheaper if you book it directly by walk... See more
Tour bus made it easy to go from one venue to another. Staff were helpful. However tickets for each location being sold by big bus employees were more expensive than tickets sold from each location.... See more
Company replied
Company details
Information provided by various external sources
Explore the Eternal City with Big Bus Tours Rome Soak up ancient wonders and ambient culture aboard our Rome sightseeing tours. Explore Rome from 8+ stops, conveniently located close to major landmarks and attractions. Immerse yourself in the city's remarkable beauty and heritage with our flexible tours, which allow you to hop on and hop off the bus as much as you like.
Contact info
Italy
- bigbustours.com/rome
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a fantastic way to see Rome
What a fantastic way to see Rome . Easy hope off hope on at all the great locations . Made traveling around this beautiful city a wonderful experience

Reply from Bigbustours/rome
Nowhere near enough buses change of…
Nowhere near enough buses change of route not told
Staff tried hard to help but oversold on the day
Other operators seemed to have more buses more often
Could and should have been great
Please improve as we would like to use you again

Reply from Bigbustours/rome
I didn't like Bigbus Rome
I didn't like Bigbus Rome, but in other countries they are good, in rome they are too slow, buses taking too much time to come in the time when I was waiting I saw 3 or 4 buses for other companies. Also they have purple line which is not clear from where it will start. I go number 1 as they mentioned in. Their catalog they asked me to go to number 4.

Reply from Bigbustours/rome
Great routes
Great routes, prices and explanation of the sites. Made our tour of Rome easy.

Reply from Bigbustours/rome
The staff is very friendly and…
The staff is very friendly and knowledgeable about Rome. The “red line” is convenient for a one or two day tour of Rome.
I recommend two days so you can prebook the Vatican and Colosseum skip the line tours.

Reply from Bigbustours/rome
Long waits at each stop...
The GOOD: buses were clean and everything was in good working order. The recorded info was informative.
The BAD: I was told that a Big Bus will come every 10-15 minutes but this was not true with our 2 day tickets in Rome. Our wait time averaged 25 minutes. I know the traffic can cause delays but every time we waited at each stop, at least 2-4 Gray-line and Roma buses stopped before we saw our Big Bus.

Reply from Bigbustours/rome
Enjoyable experience
we really enjoyed our tour around the city on Big bus tours. We booked for the three day deluxe package. We used the bus every day and saw all of the sites. The only complaint was that we were not given a map when we got on the bus and did not know where we were at times. Though we were able to download the app which he the maps on it. Thank you.

Reply from Bigbustours/rome
The staff were excellent
The staff were excellent. They were very helpful and ensured that questions were answered.
There was confusion at termini stop as to where to catch the Red and Purple buses. Clearer signing is needed.

Reply from Bigbustours/rome
There is no way you’d get round Rome…
There is no way you’d get round Rome and see all the sights in 2 days without this tour.

Reply from Bigbustours/rome
Very useful way to get around
Very useful way to get around, buses busy but always got on. Good service.

Reply from Bigbustours/rome
Worth Buying !
Bigbustours/rome was very good. Booked it online in England and the whole thing worked very well when we went to exchange our voucher for tickets. The Staff were very good and spoke reasonable English. Be aware that the buses cannot get right up to most of the attractions so sometimes you will have to get off and walk to the sights you want to access. Would use them again if we went back to Rome. Try the night tour, quite different seeing Rome in the dark. One word of warning - make sure you get to the bus terminus in good time for the night time tour, it's first come, first served and the queues got very long, very quickly !

Reply from Bigbustours/rome
I have beautiful experienced
I have beautiful experienced, especially i'm a solo traveler. I enjoy, highly recommended

Reply from Bigbustours/rome
2 hours round the red line gives you…
2 hours round the red line gives you your bearings. Second round we stopped to take time at some of the spectacles. You need to walk to se the Spanish Steps and Trevi Fountain. This is the same for all the buses. Worth the time and money.

Reply from Bigbustours/rome
Great way to see a city
Have used Big bus tours before so no brainer. Great price and such a huge bonus to help seeing a city when you have limited time. Staff are helpful and courteous . Bus was clean and tidy and usually didn't have to wait to long for a bus after visiting a building etc.
Highly recommend and it does save your feet !

Reply from Bigbustours/rome
They are simply the best
They are simply the best! Don't miss Kosta in Rome!😀He is cooool!

Reply from Bigbustours/rome
Average
Average. Not as good as when we were in. San Fransisco. Live commentary would make this a five star. Staff helpful though.

Reply from Bigbustours/rome

Reply from Bigbustours/rome
An excellent way of seeing where things…
An excellent way of seeing where things are and learning a little historical background. We had a two day pass and did most of the sightseeing the first day and the revisited places the second that we'd been made aware of by the tour commentary such as the Park over looking Rome accessed from above the Spanish steps. Being able to hop on and off also enabled to meander around parts not accessible by bus between stops. The Red route is clearly the most popular although the catacombs on the Purple route are worth seeing. All in all we were very glad to have booked the two day ticket as it made for a much more enjoyable experience when time overall is limited and you want to see as much as possible. The sunset views and lit up buildings on an evening are also well worth trying to catch.

Reply from Bigbustours/rome
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







