Bigbustours/rome Reviews 510

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I bought the Rome essential ticket with a start date of the 15th, to cover 15th and 16th. Torrential rain meant it wasn't used on the 15th. I was unable to activate it on the 16th, Big Bus lady at in... See more

Rated 1 out of 5 stars

Total scam!! Stay away from this hop on hop off in Rome! They were super eager to take us on at 17.40 near the Sant’Angelo stop - “forgetting” to inform us that the tour would end at 18.00 just... See more

Rated 1 out of 5 stars

Stay away from this service. Better to walk and take public transportation that easy to use with your Credit Card. The best thing is the river tour but is much cheaper if you book it directly by walk... See more

Rated 5 out of 5 stars

Tour bus made it easy to go from one venue to another. Staff were helpful. However tickets for each location being sold by big bus employees were more expensive than tickets sold from each location.... See more

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Company details

Information provided by various external sources

Explore the Eternal City with Big Bus Tours Rome Soak up ancient wonders and ambient culture aboard our Rome sightseeing tours. Explore Rome from 8+ stops, conveniently located close to major landmarks and attractions. Immerse yourself in the city's remarkable beauty and heritage with our flexible tours, which allow you to hop on and hop off the bus as much as you like.


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1.6

Bad

TrustScore 1.5 out of 5

510 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Worth the money

Its the best way to get around all the sights with enough commentary about the sights. Unlike some tour guides who ramble on and on!!!

October 4, 2019
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Reply from Bigbustours/rome

Dale, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 4 out of 5 stars

Great staff in rome

Helpful staff in Rome, happy to help.

October 3, 2019
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Convenient

I liked the experience. My family and I were able to visit most of the attractions even though we had one short day service due to some incidents in the city, was disappointed because the service was limited and we waist time. Could be nice if the company alerts you about it and allows you to use the ticket next day. Recommend if you have few days to visit and want to see everything.

October 3, 2019
Unprompted review
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Reply from Bigbustours/rome

Carolina Cox, we're so glad that we were able to go above and beyond your expectations!

Rated 4 out of 5 stars

Very good hop-on-hop-off experience in Rome

We selected the premium ticket for 2 days access. We toured the regular red route on the 1st day as well as the purple route. On day 2 we took in Vatican city and returned later in the afternoon. Overall the buses were in good shape although we did have some intermittent sound system problems on the purple bus. The drivers were very good at providing us with good close access to the sites.

September 30, 2019
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 4 out of 5 stars

Short City Break

No complaints about the frequency of buses, they always seemed to be there or maybe a short wait. Some of the stops are still a long walk from the attractions but I assume this is due to local rules. The longest were The Vatican, Spanish Steps and Trevi Fountain but overall very informative and enjoyable with many good sights. Great for a short city break like ours.

September 29, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

The buses were dependable and tour…

The buses were dependable and tour information was clear and informative. The employees were helpful and knowledgeable. Not disappointed with the service at all.

September 28, 2019
Unprompted review
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Reply from Bigbustours/rome

Patricia, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 3 out of 5 stars

Buses skipped stop

Purple buses skipped stop no. 5 without notice. Had to ask and walk 15 minutes to next stop. No WiFi

September 21, 2019
Unprompted review
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Reply from Bigbustours/rome

Thanh Huynh, we regret to hear that you had this experience with us.

Rated 1 out of 5 stars

Not enough buses

Not enough buses, staff not helpful. Best use any of the others to save you watching their bus go by. 9 buses from other companies went past at coliseum

September 20, 2019
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Reply from Bigbustours/rome

Gerry M, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 5 out of 5 stars

Night tour was amazing!

September 19, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Trusted Customer, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 1 out of 5 stars

Don’t waste your money!

Not as many buses as other hop on/off operators, so every wait was a long one. Few stops, all a considerable walk from the sights. No air conditioning on board, so VERY uncomfortable. Staff not very cheerful. Buses were overcrowded. You would get far better value from the public transportation, with air conditioned, frequent buses to ALL the sights. Bought an ‘extra’ through the website, tickets for Domitan Stadium, which was not recognised at the entrance. My advice: use public transport.

September 19, 2019
Unprompted review
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Reply from Bigbustours/rome

Lucy, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 4 out of 5 stars

this is a great way to not only see the…

this is a great way to not only see the city, but organize the sites that you want to see. Getting on and off at various locations, gave me freedom to see most of the major sites, without the long walking from site to site. Great value for time and money.

September 19, 2019
Unprompted review
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Reply from Bigbustours/rome

Hello Albert Shapira, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Great experience!!

Great experience! Highly recommended! Friendly and helpful staffs👍👍

September 18, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Tour was great

Tour was great. First bus was full on the upper level so they brought a 2nd one so everyone could enjoy the weather and view from outside.

September 15, 2019
Unprompted review
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Reply from Bigbustours/rome

Msw, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 5 out of 5 stars

Relaxing way to get around the hustle…

Relaxing way to get around the hustle and bustle of Rome. Interesting commentary, buses every 10-15 minutes. Stops close to all the sights and staff attentive and helpful.

September 11, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Sally, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Best night tour ever !

Using Big Bus around was a great pleasure. The most important highlight was a night tour where Viola did a great job and it was awesome tour full of jokes and anecdotes ! We had 3 day ticket and we just enjoyed it. You can check in app where the bus is and if there is any coming soon. That’s just great !

September 8, 2019
Unprompted review
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Reply from Bigbustours/rome

Agnès M., thank you so much for the positive review!

Rated 5 out of 5 stars

That was an excellent tour

That was an excellent tour. Commentary was very informative. We enjoyed it very much. Highly recommended.

September 8, 2019
Unprompted review
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Reply from Bigbustours/rome

John & Luiza Pereira, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 5 out of 5 stars

amazing experience

The staff of the Big Bus Tour Rome were amazing. They gave us some great tips of where to see Rome at sunset and more. This was our first visit and first time using Big Bus Tour and this was the best way to travel in Rome and see the most popular destinations. I would definitely use them again when I return and search for them for other travel destinations.

September 7, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 3 out of 5 stars

not good service as expected

Not regular times as expected, too long waiting in all stops.
No internet service in any of te buses taken over 3 days and neither on the night line.
I wont recommend this service.

August 31, 2019
Unprompted review
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Reply from Bigbustours/rome

Anonymus, we regret to hear that you had this experience with us.

Rated 3 out of 5 stars

Comments are prerecorded.

Comments are prerecorded.; That's why it's not relate to the places.

August 29, 2019
Unprompted review
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Reply from Bigbustours/rome

Deva, thank you for taking the time to leave us feedback about your experience with us.

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