I bought the Rome essential ticket with a start date of the 15th, to cover 15th and 16th. Torrential rain meant it wasn't used on the 15th. I was unable to activate it on the 16th, Big Bus lady at in... See more
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Total scam!! Stay away from this hop on hop off in Rome! They were super eager to take us on at 17.40 near the Sant’Angelo stop - “forgetting” to inform us that the tour would end at 18.00 just... See more
Stay away from this service. Better to walk and take public transportation that easy to use with your Credit Card. The best thing is the river tour but is much cheaper if you book it directly by walk... See more
Tour bus made it easy to go from one venue to another. Staff were helpful. However tickets for each location being sold by big bus employees were more expensive than tickets sold from each location.... See more
Company replied
Company details
Information provided by various external sources
Explore the Eternal City with Big Bus Tours Rome Soak up ancient wonders and ambient culture aboard our Rome sightseeing tours. Explore Rome from 8+ stops, conveniently located close to major landmarks and attractions. Immerse yourself in the city's remarkable beauty and heritage with our flexible tours, which allow you to hop on and hop off the bus as much as you like.
Contact info
Italy
- bigbustours.com/rome
1.6
Bad
510 reviews
Hasn’t replied to negative reviews
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Not enough stops
There are too many interesting memorable sites and just not enough stops. They should have a stop at piazza repubblica and Torre Argentina where Julius Caesar was killed also the narrative should include more information about that great man and how he was responsible for the enduring legacy of Rome There should be a stop for the Piazza Navonna which connects to the Pantheon and Trevi Fountain also to the market add also a stop at Jewish ghetto that connects to Trestevere neighborhood
August 29, 2019
Unprompted review
Reply from Bigbustours/rome
Hi Julia Scalcione, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Reply from Bigbustours/rome
Martin Saunders, we are very happy we could provide you with a positive experience!
Reply from Bigbustours/rome
James Garza, we regret to hear that you had this experience with us.
Very convenient system for visiting…
Very convenient system for visiting most of the popular tourist spots in your own time
August 25, 2019
Unprompted review
Reply from Bigbustours/rome
Jennifer Cole, thank you so much for the positive review!
When we travel as a family
When we travel as a family, we always plan to book tickets with Big Bus. Our sons love the ease of sitting back, watching the sites go by, and listening to the commentary provided through headphones. The Bus does a good job of staying on schedule and we have never had to wait longer than the determined schedule set by the tour. I recommend this for families with children who are not so enthusiastic about walking to all the sites.
August 24, 2019
Unprompted review
Reply from Bigbustours/rome
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent company used the 48 hour pass
August 23, 2019
Unprompted review
Reply from Bigbustours/rome
Thank you again for taking the time to let us know how we did. We hope you have a great day!
It was easy solution to see and…
It was easy solution to see and discover Rome interest places.
Only one negative that sonetimes the bus is busy so hard to find seats in the roof otherwise everything was OK!
August 21, 2019
Unprompted review
Reply from Bigbustours/rome
Hi Attila From Hungary, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!
Highly recommended
I booked a 2 day tour with Big Bus Tours hop on hop off, when I visited Rome, as I was a solo traveller I found it the best way to get around and see the sights. I had a ball, the staff were extremely friendly and helpful and knowledgeable, which is exactly what you need when traveling solo. I highly recommend the tour and also booking extra sight seeing tours through them you get a great deal.
August 15, 2019
Unprompted review
Reply from Bigbustours/rome
Virginia, we are so pleased you enjoyed your visit to Big Bus Tours Rome!
We had great service in Rome especially…
We had great service in Rome especially by Diego on August 6th to assist us with tickets that were about to expire.
We really appreciate his assistance and concern that things would / will work out for us.
Red line tour at around 10:00 am
Thank you, please pass along our thanks again to him, a great employee to have and great ambassador of your company!
The Power Family Vancouver
Canada
August 6, 2019
Unprompted review
Reply from Bigbustours/rome
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Reply from Bigbustours/rome
Hi Béatrix, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!
It was a very very hot day and the…
It was a very very hot day and the buses have no air condition. It is a round trip and you can't go back to the previous stations.
August 4, 2019
Unprompted review
Reply from Bigbustours/rome
Dear, we regret to hear that you had this experience with us. Please contact us at bookingrome@bigbustours.com when you have an opportunity, and we will be more than happy to try and turn your experience around.
The bus ride was fine
The bus ride was fine. The only thing that was missing was we didn’t really know when our stops were next. Had to get up and ask the operator on the bus. Was not very clear!
July 25, 2019
Unprompted review
Reply from Bigbustours/rome
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Reply from Bigbustours/rome
Ioannis Kalogeropoulos, we are so pleased you enjoyed your visit to Big Bus Tours Rome!
Maria was phenomenal !!!
Maria was phenomenal !!! Thank you for the wonderful experience of Rome by night tour.
July 21, 2019
Unprompted review
Reply from Bigbustours/rome
Vesselin Tenev, thank you so much for the positive review!
Reply from Bigbustours/rome
Hi Elizabeth Longoria, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!
Not great value for our family
Buses not super comfortable and no air conditioned section. Some sights very far from the bus stop. Not great value for our family. Audio guide was fine.
July 14, 2019
Unprompted review
Reply from Bigbustours/rome
Ian, we regret to hear that you had this experience with us.
Seeing Rome in less than a day
We enjoyed most of the tour. The top of the bus was burning hot in the first few rows. It is worth doing if your time in Rome is limited.
July 12, 2019
Unprompted review
Reply from Bigbustours/rome
Mimibimi, thank you for taking the time to leave us feedback about your experience with us.
Very inflexible with customer service
I paid a fair sum for the tour and despite the rain with thunder which ruined my photoshoot, and the fact that I arrived early asking them to change the time they blatantly refused. Would not recommend to give them business as they are a greedy business without regard for reputation or service.
July 10, 2019
Unprompted review
Reply from Bigbustours/rome
Gabe A., thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Great bus company.
Great bus company.. routes/maps accurate.. great customer service.. easy to use.. we were lucky enough to use the bus with roof cover, very muchly needed in the hot weather
Thank you
July 9, 2019
Unprompted review
Reply from Bigbustours/rome
Hi Maria, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!
Very good tour
Very good tour. The audio guide was excellent and very clear.
July 8, 2019
Unprompted review
Reply from Bigbustours/rome
Carlos Essig, we're so glad that we were able to go above and beyond your expectations!
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