Bigbustours/rome Reviews 510

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I bought the Rome essential ticket with a start date of the 15th, to cover 15th and 16th. Torrential rain meant it wasn't used on the 15th. I was unable to activate it on the 16th, Big Bus lady at in... See more

Rated 1 out of 5 stars

Total scam!! Stay away from this hop on hop off in Rome! They were super eager to take us on at 17.40 near the Sant’Angelo stop - “forgetting” to inform us that the tour would end at 18.00 just... See more

Rated 1 out of 5 stars

Stay away from this service. Better to walk and take public transportation that easy to use with your Credit Card. The best thing is the river tour but is much cheaper if you book it directly by walk... See more

Rated 5 out of 5 stars

Tour bus made it easy to go from one venue to another. Staff were helpful. However tickets for each location being sold by big bus employees were more expensive than tickets sold from each location.... See more

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Company details

Information provided by various external sources

Explore the Eternal City with Big Bus Tours Rome Soak up ancient wonders and ambient culture aboard our Rome sightseeing tours. Explore Rome from 8+ stops, conveniently located close to major landmarks and attractions. Immerse yourself in the city's remarkable beauty and heritage with our flexible tours, which allow you to hop on and hop off the bus as much as you like.


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1.6

Bad

TrustScore 1.5 out of 5

510 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The tour guide

The tour guide on the bus should explain the stop and the sites and direction to the sites before getting off the bus. No such information was provided.

July 8, 2019
Unprompted review
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Reply from Bigbustours/rome

Pratima, we regret to hear that you had this experience with us.

Rated 4 out of 5 stars

2 to 3 more stops (Villa Borghese

2 to 3 more stops (Villa Borghese, Piazze Venezia) would be excellent.

June 27, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Easy to use

Easy to use. Lots of good stops, I was pleased

June 26, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Lisa Koenig, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 4 out of 5 stars

Very convenient

Very convenient, I would give 5 stars if they would have removed the canvas top from the busses. The busses go by and stop and many historic locations. Having the canvas top removed from the busses would allow you to get breathtaking views and pictures.

June 25, 2019
Unprompted review
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Reply from Bigbustours/rome

Michael Hogsten, thank you so much for the positive review!

Rated 4 out of 5 stars

Very convenient

Very convenient. A great way to see almost everything without having to walk miles. I’m only sorry that it didn’t include a closer Vatican stop (stops across the street, on other side of river), and doesn’t stop at St. Paul’s outside the walls and St. John Lateran. Regardless of this, if you want something easy, reliable and convenient, this is definitely the way to go. I’ve done this bus in Munich, Paris, Madrid, Barcelona and Dublin and they were ALL wonderful.

June 21, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 3 out of 5 stars

Air conditioning and audio synchronisation with location

Considering the hot weather in Rome it would be much better to have air conditioning or ventilation. Audio track should be synchronised to the location, comments were difficult to follow.

June 19, 2019
Unprompted review
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Reply from Bigbustours/rome

Julie, we regret to hear that you had this experience with us.

Rated 5 out of 5 stars

Had a great time

Had a great time. Just a reminder that the purple line is not included in the basic ticket.

June 18, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Yana, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 1 out of 5 stars

overcrowded buses

overcrowded buses, standing with no place to plug in audio in non air conditioned bottom of bus, this was the case for every time we got on bus then wait until next stop and try to race up to catch a vacated seat. Lines at vatican waiting for 2 or 3 buses. After finally getting to top level bus blew a tire. No anouncment to get off bus just sat there. Finally people started getting off because it was hot and we waited for next full bus to arrive and then the next...what a zoo, totally unorganized. I bought a 2 day pass online...what was I thinking, never again!

June 14, 2019
Unprompted review
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Reply from Bigbustours/rome

John Flynn, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 5 out of 5 stars

Excellent hop and off bus..

Excellent hop and off bus... they come on a regular basis ... not long to wait. The purple route to the Catacombs is a bonus. The night tour is worthwhile.

June 13, 2019
Unprompted review
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Reply from Bigbustours/rome

Marlene, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Bigbustours/Rome was a great way to…

Bigbustours/Rome was a great way to start off our vacation in Rome. The Bus was a great value for the money and was convenient and always available with very little wait time. We also bought at tour of the st. Sebastian catacombs for 10 Euros that was one of the highlights of our trip. Thanks Bigbus Rome.

June 8, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Alan Kaye, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 4 out of 5 stars

Night tour was great

Night tour was great! Rome in the day is beautiful but at night even more so.

June 5, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Great way to see Rome

Great way to see Rome, friendly, helpful staff

June 4, 2019
Unprompted review
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Reply from Bigbustours/rome

Hi Fay Golding, thank you for taking the time to leave a review for us at Big Bus Tours Rome. We're happy we could meet your expectations!

Rated 5 out of 5 stars

This is the best way to get around

This is the best way to get around! There were two stops that were a quick walk from our hotel (in Rome). Each stop has a company rep which makes it easy to ask questions. We just had to show our ticket every time we got on. We like to do the entire loop then decide which place to spend more time in.
We booked our tickets online ahead of our trip.

May 27, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Beautiful Roma

Great way to get around the city. Always had great seats. Good commentary too

May 26, 2019
Unprompted review
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Reply from Bigbustours/rome

Karen Crouch, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 1 out of 5 stars

This was the baddest hop on hop off bus…

This was the baddest hop on hop off bus i have ever made. We have to wait more then 30 minutes in every station. In this time other bus companies buses stopped five times.
On the blue line drived only 2 busses.

May 22, 2019
Unprompted review
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Reply from Bigbustours/rome

Alexander, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 5 out of 5 stars

Fab hop on hop off experience

Excellent. I love a hop on hop off, it really gives you the feel of the city that you are visiting and some interesting facts about the place and a good way to get your bearings of where you want to visit.

May 16, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

friendly staff

May 14, 2019
Unprompted review
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Reply from Bigbustours/rome

Kathryn, we are so pleased you enjoyed your visit to Big Bus Tours Rome!

Rated 5 out of 5 stars

We bought a two day pass while in Rome

We bought a two day pass while in Rome. This gave us an opportunity to use the Big Bus more - see all the attractions including the catacombs. Staff was friendly and informative. We sat on the top open deck and had a great view. Earphones were plugged in and we listened to the informative site descriptions. Very pleased with the experience.

May 13, 2019
Unprompted review
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Reply from Bigbustours/rome

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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