Big Bus Tours San Francisco Reviews 2,444

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolutely unacceptable driver. Almost hit so many cars during our experience. Very rude, doesn't speak english, was yelling at other drivers when they were warning him that he was about to hit their... See more

Rated 1 out of 5 stars

Awful experience...have taken this tour several times with out of town guest. The tour company is not taking care of their bussess. Several with no air ventalation, guide's that say nothing and do not... See more

Rated 1 out of 5 stars

The app defaults to one of the most expensive ticket options which we did not need so we ended up spending far more than we should have done. On a phone, it was not apparent that different fares coul... See more

Rated 2 out of 5 stars

I think we were expecting to get a little more history on the tour. There was some history but it was also a lot of personal commentary. Also I know San Francisco has a homeless problem but there was... See more

Company details

Information provided by various external sources

Enjoy the Perfect Introduction to San Francisco See the best of San Francisco with Big Bus Tours. Our open-top sightseeing tours will introduce you to all the city's must-see sights, with stops conveniently located at iconic landmarks and attractions. Your flexible ticket allows you to hop on and hop off the bus as much as you like, so you can enjoy the freedom to stay for a few snaps, or immerse yourself for hours.


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1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Fun bus tour

It was a great bus tour. We went all over the place and the history was excellent. I got to take in the lot of nice pictures and enjoy the ride. The hop on hop off is great. Thank you I enjoyed my stay in San Francisco.

May 27, 2019
Unprompted review
Rated 3 out of 5 stars

Honestly

Honestly, the tour of Alcaraz was great. So glad I could book it thru you. But. When I went to get bus voucher, I was told it wasn't good for the night tour , so get it in the am.i did and never used it. I wanted to use it when I checked in for Alcatrax voucher. I was told by Melanie or Melosy when I booked that it was good for two days. Misleading or the smushie black dude, who's all about his, lied. Other than that it was great.

May 26, 2019
Unprompted review
Rated 5 out of 5 stars

AWESOME Deal - You got to do this to really see the whole town

AWESOME! In Everyway this was the best way to see all the sites, get to know the city and to make plans on what I wanted to see more closely. I did the 2 day deluxe tour which included the night tour and the Sausalito Tour along with some additional free add-on's like Madame Tussauds which was so much fun. My guide Greg Quist was amazing. I got him on the 2nd day and the night tour. His knowledge was like an encyclopedia and he was so entertaining. Depth of background in San Francisco was evident from how he knew so many restaurants, attractions and managers names on a first name basis. Loved Greg for his insight.

May 21, 2019
Unprompted review
Rated 5 out of 5 stars

Travel on the Big Bus.

What fun we had! Excellent way to experience San Francisco. The ability to get off/on was important to us. Our host, Dave, and the driver, Kerwin were excellent.

May 19, 2019
Unprompted review
Rated 3 out of 5 stars

The idea of taking a bus tour of San…

The idea of taking a bus tour of San Francisco was important to us as this was probably the only chance we had to visit this city. We came away disappointed mainly because of a few instances. We got on the bus at North Union Square thinking the tour for us would start there and continue until we had stopped at the rest of the stops and end back where we started. The bus took us to the China Town gate and then dropped us off at Fishermen's Wharf. We eventually got back on the same bus some 15-20 minutes later. We thoughts we would see Lombard Street's crooked road but one stop we could not even make out the street and the next Lombard Street stop ended in our walking about 5-6 blocks to the bottom a a steep hill to walk up to the top of Lombard Street and then down the crooked side just to get a view of it. Also, the bus dropped us off at Palace of Fine Arts, which was beautiful. But we had to walk over to the Presidio and saw a small portion of it. We would have liked to have driven through the Presidio to see more of it. The remainder of the stops were fine, but still came away disappointed.

May 4, 2019
Unprompted review
Rated 4 out of 5 stars

Enjoyed the 2-1/2 hour ride through San…

Enjoyed the 2-1/2 hour ride through San Fran. with informative guide. Be sure to get the earphones (free w/ticket) to enjoy the narratives in many different language choices. While only disembarking for the Fisherman's Wharf stop for lunch, getting off/on was easy.
Would suggest for easy view of SF.

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous city tour on the open top bus

Fabulous city tour on the open top bus. Great information from the guide including lots of additional information.
The only thing I would improve was the quality of the sound. Throughout the city tour the microphone kept cutting out.
Jill
Shropshire
England

April 27, 2019
Unprompted review
Rated 3 out of 5 stars

Sunday was a busy day!

Buses were overcrowded. Couldn't get a seat for the first few stops therefore couldn't plug into the audio. Once I got a seat and could plug it was the recorded audio which was good. Then got onto a different bus this time with audio from the driver. Audio was hard to hear and lots of static. Got onto a different bus and the guide was good and could hear well. Finally got onto a final bus and this audio was not thru the headset but with speakers on the bus. Hard to hear on the upper level.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent - anywhere in the world!

I have used Big Bus in many cities around the world and have always had a fantastic experience. Knowledgeable tour guides and drivers add to the great experience. They always cover the highlights you need to see in the city you're visiting. Highly recommended.

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

I had so much fun getting to know San…

I had so much fun getting to know San Francisco. We were able to enjoy the city hands free, hop on and off and the night tour was unbelievable beautiful. I learned new information regarding the heart of San Fran. I would highly recommend it.

March 18, 2019
Unprompted review

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