Big Bus Tours San Francisco Reviews 2,444

We rode about 5 different buses over 2 days. The first morning buses were routinely late (10-30+ minutes). One driver yelled at numerous riders. I could not find a phone number to speak to someone about immediate problems. I tried the chat option and their response came 6 hours later. Overall, it was not worth the money.

Don’t waste your money. The buses are too far apart so you waste your day waiting. The app is not accurate & no, you can’t reach anyone at the company to help you. Save yourself the money & headache and use a riding sharing service.

We enjoyed the tour. The first leg of the tour was great. Our tour guide was Greg , driver Eric. Greg definitely knew the city and loved his job. We were dropped off at fisherman wharf, had lunch and hopped back on
Our tour guide was Lenny. He was rude and mean and we could tell he did not want to be there. It was very rainy and cold so we all were ready to get to our destination but Lenny made it worse with his rudeness and basically bad attitude. He would really use some Customer Service training.

It is easy and convenient for foreign tourists to experience the city of San Francisco by hop-on & hop-off tour. The bus tour guide offers an excellent introduction of each attraction.

Really enjoyed the tour x was great being on the golden gate bridge (although it wss freezing) and hearing all the drivers stories x

tour was not as advertised, hope on hop off...buses too far apart...we waited over a hour at the big bus stop at the aquarium...wasted time

I bought a two day pass for my friend and I and we spent two hours the first day just trying to get on the bus. We waited at the civic center stop for 30 minutes and the bus never came. We called Big Bis Tours and could not get a human on the phone and the call kept dropping. Try it yourself, very frustrating. Once we finally got on the bus, we were afraid to hop off in fear of not being able to get back on. We did get off at one stop and waited 40 min for a bus to get back on. This was a total waste of money and time. I travel a lot and have been on similar bus tours and never had such a bad experience. The app is useless with false information. It suppose to show where busses are in route. It showed a bus at my stop that wasn’t there. We never used the second day pass, we used an uber to drive us around.

Stay in the city when touring San Francisco. If you tour outside the city the restroom breaks are at location which are nasty and dirty. When touring again I will use a taxi or bus. . This tour was taken around Dec 24, 2018. The driver knew his info relating to the locations but is driving at night was questionable.( Big Bus Tour)

Excellent service with professional staff. The night tour is a must.

Great way to see the city and nice staff along with value priced tickets. Me and my son enjoyed a nice day in San Francisco.

Wayne was outstanding tour guide. We enjoyed it immensely.

Easy to plan and all staff the same so helpful

We really enjoyed this tour, even though we live in the area, it was fun to see the city from a different perspective. And it was a real treat to not be the one driving through all the holiday traffic! Only complaint was that the app wasn’t accurate in terms of when the next bus was arriving, and the first bus stop was hard to find. Not sure if we missed it, but it would be helpful to be instructed during the booking process how to locate/what to look for when searching for a bus stop. Would do it again when visitors come!

Bus ride is ok. Kindof spendy. San Francisco is one big downtown.

Amazing, definitely recommend

You guys are the BEST!!! Me and my friend had an Amazing vacation thanks to you very well organized always on time. Thank you Big bus

Hi, we bought San Francisco and Sausolito tour. We enjoyed it very much except for the car and the driver in the Suasolito tour. The car was noisy and old and we could not close windows and the driver was rude and very bad tempered. Also the time schedule did not hold. Otherwise we enjoyed the trip very much and San Francisco is a fabulous city.