BigBuy Reviews 

I placed order 18120909, but the shipment was suddenly marked as cancelled by the carrier without any proper notification to me. My customer was waiting for the product, and I had to contact BigBuy several times to ask what happened.

The support only told me they were waiting for the carrier’s answer, but the situation was not solved quickly. In the end, my customer cancelled the order, requested a refund, and even left me negative feedback because the product was not delivered.

Even after the delivery was cancelled, I still did not receive a refund after more than 2 weeks. I followed up multiple times by email, but they stopped replying properly and did not give me a clear solution.

For a dropshipping and wholesale supplier, this is a serious problem. Sellers need reliable logistics, fast communication, and quick refunds when an order cannot be delivered. In this case, the issue damaged my business, my cashflow, and my seller reputation.

I hope BigBuy improves its logistics handling, customer support, and refund process.

I bought your product tried it out it did not do anything I think I was rip off I could not get it ti do anything

Fraud Charged subscriptions.
I cancelled my company`s account subcription ca 1 year ago. Now the BIGBUY constantly charging 89 EUR, even doublets per month.
Very Poor support, no answer, short phone openings (If they picking up).

Want to know what building a dropshipping store with BigBuy looks like in reality?

First, you spend over €1000 on connectors, plugins, integrations and setup because the platform makes it look like you are getting access to a massive professional catalogue with “400,000 products”.

Then you finally connect everything to your e-shop… only to discover that an enormous amount of products are permanently out of stock or unavailable. You spend hours filtering unusable listings instead of actually building a business.

After realising the platform is not commercially usable for your store, you unsubscribe - and suddenly another €89 gets charged through PayPal without any clear invoice, item description or transparent explanation of what exactly you are paying for.

Extremely disappointing experience and a very costly waste of time and money for a small business trying to build a legitimate e-commerce project.

Most items listed as out of stock. Very disappointed

Bigbuy, just be honest with your customers.
All stock is sold out for almost 6 months now.

We pay membership fees and linking costs.
Be honest if you go bankrupt and don't take our money for nothing.

I placed an order on 23/3 worth almost €1000. It still hasn’t been shipped.

Because of this, my business is paying the price. I have angry customers, bad reviews, and cancelled orders — all because this company can’t do the basic job they were paid for.

And what do they do about it? Nothing. No updates, no responsibility, no explanation.

You can’t even talk to a real person. Their “support” is just a useless AI chatbot that keeps repeating the same nonsense over and over. It doesn’t help, it just wastes your time.

Honestly, it feels like once they take your money, they simply don’t care anymore.

This is by far the worst company I’ve ever dealt with. And I seriously doubt the positive reviews — they look fake or written by people who were tricked into leaving feedback.

If you care about your business and your peace of mind, stay away from this company.

I had a mixed experience with BigBuy.

On the positive side, the product catalog is large and it is possible to find items with good margins. It is definitely possible to build a profitable product selection.

Stock availability in my experience was generally accurate.

However, the main issue is shipping speed.

Orders often took up to 2–3 weeks to be dispatched, not delivered. This makes it very difficult to run a reliable business, especially when selling on marketplaces like Amazon where fast handling times are critical.

Because of these delays, orders were canceled and it negatively affected account performance.

In my opinion, BigBuy could be a strong partner if dispatch times were significantly improved. Right now, the long handling time makes it unsuitable for time-sensitive sales channels.

DO NOT DEPOSIT MONEY INTO YOUR MONEYBOX!

Please don't make the mistake we made. We've been battling them for months trying to get it out. We've had to get a lawyer involved by now.

WARNING!

avoid at all cost, as soon as something goes wrong they take 0 accountability, the phones never work, the policies to return or complain are ridiculous, will never be buying from them again, half of the order never arrived and they claim it did. absolute scammers.

Edit: after few more emails back and forth the dissapointment is still the same, they claim package appear in single palet which was not the case and even courrier said it was single package, just lying company trying to cover themselfs for bad service.

WARNING! WARNING! DO NOT MAKE THE SAME MISTAKE!

Be careful with depositing money into their Moneybox. Have been trying to get my money withdrawn for months now. They won't process it.

I was a frequent customer for many years, and everything else works well in my opinion. But it is indeed scary to not be able to withdraw funds.

EDIT: You can see that I am a customer since 2019 by my e-mail. But being a long term customer hasn't helped me one bit.

BigBuy is a shocking, shocking, company with incredibly poor leadership. The endless integration issues with Shopify are so many, its astounding. Wrong images, wrong titles, wrong descriptions, over and over again. You need a whole team of people to fix BigBuys problems for them. They dont reply to emails, and when they do they just apologise saying thanks for making their platform better, as if its my job to do so. To add insult to injury, they dont deliver your products either. I placed and paid for an order 15 days ago. Still to date, ZERO tracking information, and the product has not even left their warehouse. I have followed up on email 7 times, and all on deaf ears with no replies, no solutions, no nothing. This is a disastrous company that takes no accountability for the woeful platform. Their Shopify integration is completly broken. Their customer service is non existent. Ive even emailed their Directors weeks back, and was met with silence. Use them at your PERIL!

FRAUDS!!!!

They are holding back my money. I have proven that I am who I am. But they still wont give me my money. They are frauds!!!

We have now fully ended our business relationship with BigBuy after several years of use.

Across multiple accounts, our total spend exceeded €140,000–€150,000, including ongoing Marketplace Wholesale Pack subscriptions. Despite this level of long-term engagement, the same operational failures persisted throughout our time with BigBuy. These were not isolated incidents, but recurring issues observed over an extended period.

Fulfilment was the most consistent problem. A significant proportion of orders routinely took one, two, or even three weeks to dispatch, with no proactive updates provided in the meantime. In many cases, orders were only acknowledged as out of stock after we contacted support to chase the delay. At that point, we were informed the item would need to be reordered — a process that was never communicated proactively and only surfaced once delays were already critical.

Customer support offered no meaningful engagement. Responses were typically generic, copy-and-paste in nature and often appeared automated, with little reference to the specific order or issue raised. There was no ownership of problems, no forward visibility, and no attempt to prevent repeat failures.

Order cancellation handling was particularly problematic. When customers contacted us to cancel before dispatch, BigBuy’s standard solution was to ask the customer to reject delivery. In practice, this meant outbound and return shipping costs were deducted from refunds. If the customer failed to reject delivery and the marketplace had already refunded them, the merchant absorbed the full loss, and in some cases the customer retained the product as well.

These repeated late dispatches and cancellations had serious downstream consequences. Our Amazon Seller Central account was suspended due to repeated late shipment performance, and we are currently over one month into that suspension. As a direct result, we estimate lost revenue of approximately €15,000–€20,000 to date. While we are actively working to appeal the suspension, the likelihood of reinstatement remains uncertain.

On TikTok Shop, ongoing late delivery and pre-dispatch cancellations caused our shop performance score to fall from 5.0 to approximately 2.1, significantly impacting visibility and sales.

We have since transitioned our operations to alternative EU suppliers, including BTSWholesaler and Engel. In direct comparison, these suppliers provide more reliable stock availability, faster and more predictable dispatch, cleaner pre-dispatch cancellation handling, more competitive pricing, and do not require a monthly subscription fee before any sales are made. Orders placed later with these suppliers were dispatched and delivered while BigBuy orders remained pending.

The lack of reliable stock visibility and preparation timelines with BigBuy made it impossible to plan promotions, advertising, or marketplace commitments with confidence, rendering the service unsuitable for selling at scale.

Our subscription has been cancelled, all catalogue integrations removed, and no further orders will be placed. Based on our experience, we would strongly recommend that marketplace sellers consider alternative suppliers wherever possible.

I’m absolutely done with BigBuy. If you’re a serious seller, do yourself a favor and run the other way. I have invested thousands of Euros into this platform, and in return, they’ve basically set my business on fire.

Their logistics are a total joke. They’ll create a shipping label, let the package sit in their warehouse for A MONTH, and then ignore your repeated, desperate messages to cancel the order. I’ve literally begged them to cancel shipments that hadn’t moved, only for them to ignore me and ship them weeks late anyway.

Because of their incompetence, my Amazon seller metrics are trashed. I’ve worked so hard for my reputation, only to get hit with negative feedback and late shipment strikes because BigBuy can’t do the one thing they promise to do: ship on time.

And don't even get me started on their "support." It’s non-existent. You open a ticket and wait DAYS for a generic, useless response while your business is bleeding money. They don’t care. They take your monthly fees, over-promise on every single feature, and leave you to deal with the mess.

This isn't a service; it's a trap. I’ve lost thousands of Euros and a massive amount of time. I am cutting all ties today. They talk a big game in their marketing, but the actual service is a disaster. You’ve been warned.

Good customer service when needed to sort out a problem with payment.

Paid 500€ for a product that arrived 4 days later than expected roght before we closed for Christmas holidays. Upon opening the product on the next working day we found cracks (transportation issues) and defects in the product (supplier issues). They kept insisting we had 5 days only chance to report this (we reported it on day 6 since there was christmas, boxing day and the weekend in between). Now i have a product i cannot repair, and sell to a customer and they dont care. Kept insisting the transport company are rejecting the claim since we didnt note anything on the delivery note. I dont know about you guys but these companies just drop the stuff off with the van in the middle of the road and dont give us time to open and check products! Never again!

Against my better judgment, I gave BigBuy one final chance to redeem themselves. They failed — completely — and once again refused to take responsibility.

I have now placed four orders with BigBuy. Every single one has gone wrong.

One order never arrived.

One order contained the wrong item.

One order stalled for weeks with no resolution.

The latest order was marked as “shipped” solely by creating a shipping label, while days later nothing has actually been sent.

When I realised the same pattern was repeating, I requested immediate cancellation of the latest order. BigBuy refused, claiming it had already been “processed.” Their definition of processed appears to be creating an inactive or fake shipping label, because the shipment still shows zero movement and has clearly not been handed to any carrier.

What takes this from incompetence to scam-like behaviour is the following:
Despite me being absolutely explicit that I no longer want anything to do with this company, BigBuy still charged their service fee. They refuse to cancel the order, refuse to refund the fee, and refuse to take responsibility — all while no real service has been delivered.

If charging customers for a service that does not function, refusing cancellation, and hiding behind technicalities while nothing is shipped is not scam-like behaviour, then I honestly don’t know what is.

Customer support is effectively unusable. Phone calls disconnect. Written support consists almost entirely of chatbot replies. The only time a real human responded was when I demanded account termination — and that response showed zero empathy, only cold refusal.

BigBuy does not understand logistics.
BigBuy does not understand customer service.
BigBuy does not take responsibility.

This is not a supplier. It is a liability.

If this review helps even one business avoid wasting time, money, and customer trust on this company, then it has done exactly what it should.

Great company, great staff.. Happy to Work with them. But they really can make some improvments especially Connection to ERP Software and so on. Has huge Potential