BigBuy Reviews 

Younes was very helpful, thanks to him we will start to integrate today

As a professional in Greece, I am completely disappointed with their services. There are very long delays both from BigBUY itself in preparing the order and from the shipping companies that BigBUY itself suggests. Half of the electronic products we have received are broken, and especially the warranty process is quite difficult. If you think about investing professionally, it is not worth it. It will create more problems than benefits.also there is no human to talk to about the problems they face professionally the answers come from a robot unfortunately after 4 years of cooperation I have nothing good to add anxiety about receiving the order anxiety about whether it will arrive in the order anxiety about whether the products will be in good condition damaged,The good thing is that it has too many products and too many categories. The bad thing is that it can't manage them. If something changed in the management and the delay, I would gladly work with them again.The good thing is that it has too many products and too many categories. The bad thing is that it can't manage them. If something changed in the management and the delay, I would gladly work with them again.

great job again, after some miscommunications all problems were perfectly solved.
thanks again!

My experience with BigBuy EU has been consistently frustrating. Their website is slow to load, frequently lags, and navigating between pages feels like a chore. Even worse, the product synchronization is unreliable. Items appear available one moment and mysteriously disappear or change status minutes later. This makes it impossible to trust their catalog or plan any kind of workflow around their system.

After multiple attempts to work with their platform, I’ve lost all confidence in its stability and accuracy. Based on what I’ve seen, I cannot recommend BigBuy EU to anyone looking for a dependable supplier or a platform that functions smoothly. There are far better, more reliable alternatives.

I needed a simple account upgrade for tax purposes, and BigBuy managed to turn it into a complete disaster. Instead of updating my existing account, they cut it off entirely, then failed to activate the new one. Since then, they’ve been unreachable — no replies to emails, no support, nothing.

To make things worse, any time I send a reminder, their system tells me that contacting them again will push my ticket back to the end of the queue. So I’m punished for following up on an issue they created.

Meanwhile, my shop — which provides products for cancer patients — has been shut down because of their mistake. I had paid marketing campaigns running during this period that I couldn’t cancel, so I’m literally paying for traffic to a dead store.

Despite all this, BigBuy still attempted to charge me the subscription fee for the month.

Completely unacceptable.
This company does not care about its users, its obligations, or even basic customer service.

Avoid BigBuy at all costs.

Great Support, Thank you for all the efforts.

Terrible service. Turn away.
BigBuy broke my shops during migration, created an empty account, and left all my products out of stock — during Black Friday.I paid for website developer etc. and they totally messed up my business.
Their product titles and descriptions are poor, often unusable, and support never replies or fixes anything.I tried via phone email ticket nothing.
They keep charging you while delivering nothing.
Absolutely unacceptable. Avoid.Seriously.

I have a long-term business relationship with Big Buy and I can say that everything was at a high level. The products are much better quality than similar products that you can get elsewhere. They give a guarantee on the products and the way they do it is simple and fast. Any problem I had, whether it was delivery problems, breakages, etc., they were always available and quickly solved the problem. I can guarantee that they care about their customers and business partners.

Excellent support – thank you, Rossella!

I had an issue with MoneyBox and accidentally placed some manual orders that ended up being duplicated. BigBuy’s support team was extremely helpful, and Rossella assisted me quickly and professionally in getting everything sorted and cancelling the duplicate orders.

It’s reassuring to work with a supplier that takes the time to help.

A big thank you to Rossella and the BigBuy team for the great service! 🙏

Big Buy prices are crazy high.
Their product info is OFTEN wrong and you have to manually correct them in your shop (photos and info).
Customer service is a joke:
Tecnhical - basically does not do anything, just apoligizing and doing nothing, everytime they come with some crazy explanations (I work with online tech, so I'm a professional).
Product/sales - any problem you have, they just talk "bla bla bla" and NEVER have a solution, only apoligize and saying "we are trying better.
Products often seem to be opened even if selling as new (protective films removed on watches, often watch packages have defects, etc).
I would not recomend them, stay away from them if you can.

Dario was polite, friendly and instantly put me at ease. This was my very first contact with BigBuy and he made me feel at ease immediately. He answered all my questions clearly and professionally. Thank you Dario.

Had Login problems

Very professional technical support. My problem was solved rapidly. Thank you very much!

Worst company ever, don´t trust it. They are money hungry company. They will steal you money. You don´t have any rights after an investment.

This has been the best customer service experience I have had in a very long time.
Dario was professional, patient and very understanding from the very beginning. He listened carefully to my problem and showed real concern. He treated my frustration as if it was his own and took full ownership of my case.

Dario explained every step clearly and made sure I felt supported throughout the process. He worked quickly and efficiently, and contacted me back with the solution faster than I expected. His communication was excellent and his service was truly outstanding.

Thank you so much Dario for your help, very very much appreciated.

It's OK. Quick help in case of problems :)
Mati is great :)!!

Dario is a kind and well educated employee when it comes to dropshipping. Crystal clear explanation how dropshipping works with BigBuy. Thank you.

Thanks to Andrea and Rossella for all the support! Your help is extremely important to make it happen

The setup is easy and product publication works. That’s the last positive thing I can say.

Roughly 80% of the products are actually more expensive than on Amazon - even if you buy in bulk. So much for wholesale.

Listings are often published in the wrong category.

Product images are blurry, incomplete, or duplicated. Strangely, the packaging is almost never shown.

Descriptions range from incomplete to pure nonsense. My personal favorite: period panties with a price-per-liter absorption specification. Or external hard drives listed with “1TB/4TB” options, while the text mentions HDDs and SSDs in every possible capacity - so which one is it?

And then there’s stock availability. Interestingly, the most popular items are almost always “not in stock.” Not sure why that is - maybe coincidence. What’s left for resellers, though, are usually the overpriced or poorly managed products.

Support? Let’s just say it redefines the word. For German partners, PayPal cannot be linked. You’re forced to prepay via bank transfer. I transferred money via an instant direct transfer, BigBuy confirmed receipt, but my wallet wasn’t credited for over a week (still isn't). I had to cancel the order on eBay, eat the fees, and was told by support to “be patient". Ticket closed.

The API is another masterpiece: it ignores existing eBay return policies and sets “no returns” as the default for all products sold in Germany as they are delivered from abroad. In Germany, that’s not only unacceptable, it’s illegal. I flagged it, but the reply was basically: do it manually for every single product. Ticket closed.

Summary:

Prices higher than Amazon.

Poor product data (wrong categories, bad images, nonsense descriptions).

“Conveniently” unavailable stock on the best items.

Customer support that closes tickets instead of solving issues.

High (and rising) monthly fees.

In short: BigBuy is very well marketed, but very poorly managed. It’s impressive how much effort goes into appearances, compared to how little goes into actually making the platform useful for businesses.