Big Car World Reviews 

Nimesh was amazing really helpful he came for test drive and gave me the full rundown on the car and I felt really at ease. Ray was also very helpful to moving things along

Great customer service, would definitely recommend

Dealt with Owen on handover, really smooth and easy process from start to finish. Everything was explained clearly and the whole experience was stress free. Would recommend.

Easy process and helpful staff

Had a very good experience with Big Car World, Owen, who kindly spent time with us was very friendly & knowledgeable. The whole process was easy and professional with no pressure into buying anything you don’t want.

Good service, very helpful

Pleasure to deal with Ray during sale. Car cleaned prior to collection.

Had an excellent experience with the services... very pleased with all the staff and especially the services by Ray

Purchased an electric car from Big Car World a while ago and the sound system is faulty, alongside the charging cable they sold me with the car. I have been in touch with the team and they advised me that they would only fix the issue if I paid for a diagnosis at my local Tesla dealership. Later, Ray asked me to bring the car back to them for repairs. My partner drove the car almost two hours down to the dealership, only for them to refuse to look at the car, turning us away within 5 minutes of arriving. This dealership is a joke

Friendly helpful staff Owen was efficient and helpful good experience all round thank you!

Great service from Owen really pleased

Owain and joe was very helpful. Very easy process happy with the service.

The manager and staff were excellent and efficient in helping us with a smooth sale so friendly and organised would highly recommend

Just a word of appreciation for the team at St Margerates branch of Big Car World.
Very helpful and supportive.
Shout out to Ray who was really great in my interactions with him.

Very good service

Very friendly smooth services when buying a car

I should never have gone near Big Car World in Leicester. I chose a Kia Sportage on line and booked a visit to view the car 4 days later on 18 July. I was quite happy to wait longer but they accepted the date and time. On arrival the car was not available at the St Margaret's Way site as advertised. It was being serviced at Braunstone. It later transpired that the service consisted of engine oil and filter change. A 30-minute job.
The car finally arrived 90 minutes late. It was very dirty but I was assured it would be fully valeted before delivery. I took a test drive and the car seemed to be fine. Paid a deposit and bought an expensive 12-month warranty. It was agreed that the car would be ready on 23 July. I emphasised that it was a 90-minute round trip from my home to Big Car World.
On the 23 July again, the car was not ready. “It’s being valeted”. Was the excuse. After about 40 minutes my wife went for a walk around the site and found our salesman washing the car. After another 20 minutes the car was “ready”. There had been no attempt to clean the interior other than the passenger seat which was soaking wet where an unsuccessful attempt was made to remove a mark. There was mud on the carpet and old air fresheners strewn all over the car.
We eventually drove home but I was not entirely happy. I took the car to my local garage and asked them to check the car. They found an oil leak on the gearbox, a torn rubber boot on the suspension and a really dirty cabin filter. Big Car World agreed to fix this if I took the car to their Braunstone garage. This was arranged. Another 90 minutes return journey. Two faults were fixed but there were 2 different sizes to the gearbox seal. They measured the seal but could not replace it immediately. Why di8d they not order both seals, fit one and return the other.
On 27 August the car was finally fixed

Very helpful staff, had a small issue with the car I brought and was sorted on the day while I waited.. happy with the service. Thank you.

Helpful at both branches. Happy with the price and the quality. Appreciate taking the time to listen and help a single female shopping alone. Would recommend looking here for a car to others. Also advised on where to get chargers at best price. Thanks to Owen, Ray, Clayton .

Owain is a great sales person who helped us during the sale of our new car. Appreciate all the help and assistance he has giving us during this time.