Big Game Hunters Reviews 

266
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great quality and excellent value! It was easy to assemble, feels sturdy, and the adjustable height is perfect for growing kids. The large backboard really helps with shooting practice, and the stable... See more

Rated 5 out of 5 stars

I ordered a gift for a friend's child from Big Game Hunters. It was delivered promptly and well packaged. Unfortunately, the gift wasn't required after so without even being opened I needed to return... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic quality wooden teepee! It was easy to assemble, feels sturdy and well-made, and looks great in our garden. The children absolutely love it and spend hours playing in and around it.... See more

Company replied

Rated 1 out of 5 stars

I bought a Skyhigh 17x10 trampoline. The net broke in the first year and they replaced it under warranty. The net broke again, now out of warranty. Tried to get a replacement but they no longer suppl... See more

Company replied

Company details

  1. Game Store

Written by the company

Big Game Hunters are the Play Experts, supplying all the outdoor toys and garden toys your family needs to entertain and stay active.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

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4.4

All reviews

(266)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality playhouse

I bought the Redwood Mansion Wooden Playhouse for £350, it is very poor quality. The doors and Windows warped, so started banging in the wind and a hole came in the roof. The company did their best with replacements but the quality is just not up to scratch. I invested for it to last years and has only lasted a year. They will not refund even though the issues were raised in the warranty period.

September 30, 2019
Unprompted review
Big Game Hunters logo

Reply from Big Game Hunters

Hi, thank you for your feedback.
After doing a thorough investigation into your order and customer service history it looks as though we replaced parts in the first instance. We always recommend weather treating our playhouses for extra protection - particularly when products are placed in exposed areas. When our playhouses are treated with suitable preserver and maintained to keep the wood healthy as advised in the instructions, they last a really long time for many years of imaginative play, so it’s very unusual to hear of the problems you have experienced. We did replace the parts within the warranty period - we aren't able to give a refund as the product had been assembled and used for a period of time. Our customer care team gave advice on how to ensure these parts are kept healthy. We’re really sorry that your experience in purchasing from us was not as positive as we’d hope.
Kindest regards, the play experts @ Big Game Hunters

Rated 5 out of 5 stars

I could not order online

I could not order online, so I ordered by phone. The lady who took the order was very patient and it all worked out perfectly. The parcel was received from the UK to Germany within 2 days. Wow that is excellent. Any time again.

September 13, 2019
Unprompted review
Rated 5 out of 5 stars

3M Pink slide

Fast delivery, item did have a fault, but they were very quick to respond and send a replacement. The slide I ordered was good quality, easy to put up & my granddaughter loves it.

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

Would recommend the website.

Super easy to order and delivery was fast. I was told delivery was delayed by DHL which was annoying, but a few minutes after speaking to BGH customer service (lovely girl on the phone) it arrived. Really easy to put up the evermeadow playhouse, but by also having to purchase the floor it comes to £149 plus delivery there’s better playhouses out there for he same price. Roof isn’t felted either. I added a cheap cricket ball to my order as it was cheaper than paying £5 delivery.

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

I was amazed by how quickly the wigwam…

I was amazed by how quickly the wigwam arrived (next day). We are really happy with it: it has mainly natural materials (wood poles and cotton canvas, just with small plastic connectors for the two halves of the poles). We have stowed it in a room rather than dismantling it: it doesn't take up much room and can easily be brought downstairs and re-erected when our grandson visits. Our son is tall (6 ft) and could easily sit inside the wigwam to play hide and seek with his son.

September 8, 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service after I had a small problem with a product the customer service team were excellent in sorting a replacement very quickly for me, this is my go to shop for all our sports needs.

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

All Good

The website is good, easy to navigate. Ordering was simple including the difference between billing and delivery addresses. The delivery process was notified regularly by text and the advised one hour delivery slot was accurate. The items ordered were exactly as described on the website and of very good quality. I am more than happy with the service and goods supplied by Big Game Hunters.

August 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery, arrived the day after ordering! Clear instructions for assembly of product. Took a few hours to assemble. My son loves it! Easy adjustment of height. Would recommend to others.

August 20, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! Buy with confidence!!
Really quick standard delivery, the house came in 2 days, the floor in 1!
Good packaging, easy to assemble You get exactly what’s in the picture (redwood lodge)
My son loves it, we got it because my brothers got one and his was the one on stilts- also very good.
Very pleased. It’s nice not to be disappointed!!

August 20, 2019
Unprompted review

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