Great quality and excellent value! It was easy to assemble, feels sturdy, and the adjustable height is perfect for growing kids. The large backboard really helps with shooting practice, and the stable... See more
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I ordered a gift for a friend's child from Big Game Hunters. It was delivered promptly and well packaged. Unfortunately, the gift wasn't required after so without even being opened I needed to return... See more
⭐⭐⭐⭐⭐ Fantastic quality wooden teepee! It was easy to assemble, feels sturdy and well-made, and looks great in our garden. The children absolutely love it and spend hours playing in and around it.... See more
Company replied
I bought a Skyhigh 17x10 trampoline. The net broke in the first year and they replaced it under warranty. The net broke again, now out of warranty. Tried to get a replacement but they no longer suppl... See more
Company replied
Company details
Written by the company
Big Game Hunters are the Play Experts, supplying all the outdoor toys and garden toys your family needs to entertain and stay active.
Contact info
OX13 5PD, United Kingdom
- biggamehunters.co.uk
4.4
Excellent
266 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautiful sand pit arrived on time
Beautiful sand pit arrived on time absolutely fantastic would definitely recommend this company would buy again
April 17, 2020
Unprompted review
Received wrong size trampoline cover
I ordered the 14ft trampoline padding and cover set. I received a 14ft pad but got a 10ft cover with it! Seems like a basic mistake which should have been spotted but I have now received a 14ft replacement cover - so okay in the end. Thank You.
April 17, 2020
Unprompted review
Amazing from start to finish
Amazing from start to finish. Well informed throughout and delivered in 2 days! Would highly recommend
April 17, 2020
Unprompted review
Great speedy service & reasonable pricing
Can’t fault the service in any way, ordered a water polo training ball to boost my son’s spirits in lockdown as training is cancelled. It arrived when expected and the cost was reasonable. Happy boy as a result!
April 17, 2020
Unprompted review
Maxi 4..Great game for the garden
Great game for the garden. Sturdy and easy to set up. arrived in less than 24 hours which was a lovely bonus for the lockdown Easter weekend!
..kids loved it .many thanks
April 17, 2020
Unprompted review
Chess
Great large chess arrived on time absolutely fantastic definitely recommend. Thanks!
April 17, 2020
Unprompted review
Big Game Hunters
Two of our basketball hoop supports had rusted through at the base; Rose at Big Game Hunters was really helpful and upon receiving photos of the affected pieces, sent out replacement parts at no cost. This was the second Bee Ball Optimum hoop I have had from them and they have been true work horses, getting a daily battering from my two basketball mad teenagers, especially through the lockdown. Highly recommended company and product.
April 16, 2020
Unprompted review
No problem with my order
No problem with my order. Fast delivery even during these dark days
April 15, 2020
Unprompted review
Great value for money
Great value for money my grandson absolutely loves this sandpit nice solid sandpit waterproof cover a great bonus can’t recommend product enough express delivery service a bonus
April 15, 2020
Unprompted review
Love it
Love it! Our 2 year old hasn't been out of it since we built it! Very happy.
April 15, 2020
Unprompted review
Good quality product and arrived very…
Good quality product and arrived very quickly - ordered during the April Lockdown to keep the kids happy.
April 10, 2020
Unprompted review
Terrible avoid this company!
Terrible avoid this company.
I purchased an item from big game hunters and after 5 days of it not being delivered I chased for delivery. I was told to give it another seven days. I did so and chased again only to be told that it has been lost in the system and do a google search to find another retailer selling the item. Three weeks this ordeal took and then the icing on the cake was it will take days to process the refund to me. Shocking customer service and in this digital age I find it hard to believe they lost the item and couldn’t do a same day refund. Avoid.
April 10, 2020
Unprompted review
Reply from Big Game Hunters
Dear Terry,
We are very sorry you are disappointed with the service you have received from Big Game Hunters.
During the current Covid-19 crisis couriers are experiencing high levels of demand with lower capacity so unfortuantely in some cases delays - and in your case misplacement - can be an unfortunate outcome. Although this is extremely unusual our customer service team are also working on lower capacity with higher demand and they are doing their very best to deal with all enquiries as quickly and efficiently as possible.
With regards to your refund - our team would have processed this straight away, the delay is all down to the commmunication between our banks and it can be immediate or in some cases take a few working days. This is just the banking system and unfortunately out of our control. We wouldn't intentionally delay a refund and to suggest that the banking system timing indicates poor customer service is very disappointing.
Kindest regards,
Big Game Hunters
really pleased!
amazing! rope ladder & trapeze for the garden, my kids are thrilled! speedy service too.
April 9, 2020
Unprompted review
My order arrived very quickly and securely
My order arrived very quickly and securely packed. Excellent Service. Great job!!!
April 9, 2020
Unprompted review
Delivered on time
Delivered on time, excellent courier communication. Unable to comment on product as it was bought as a present for Grandsons, however I found company website to be informative and easy to use
April 9, 2020
Unprompted review
The swing seat and hanger are excellent…
The swing seat and hanger are excellent quality and arrived promptly with very useful fitting instructions.
April 8, 2020
Unprompted review
We ordered a Basketball stand for our…
We ordered a Basketball stand for our son to use out in the garden during lockdown. We had previously tried to order one from another company who were just dreadful. Thank goodness for Big game Hunters.Brilliant service, quick delivery and great quality product.Pleased as punch with it!!
April 7, 2020
Unprompted review
much needed fun and games for the whole…
much needed fun and games for the whole family during this awful lockdown period
April 7, 2020
Unprompted review
Super quick service
Super quick service! Basketball hoop tricky to assemble but we got there and a huge asset while we are confined to the garden!
April 7, 2020
Unprompted review
1ST CLASS SPEEDY SERVICE!!
1ST CLASS SPEEDY SERVICE!!
BEST PRICES TOO - BY FAR!!
Excellent
April 4, 2020
Unprompted review
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