Hello, after calling bigger pockets and speaking with their guys and them. Referring our investment financing to several of their investors, one of them reached out to us and we filled out forms and g... See more
Company replied
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Started the sign up process and chose the newbie option and got zero guidance on how to choose a category or interest. Tried to change in profile and couldn’t change profile. Decided to cancel account... See more
Company replied
I've always felt Bigger Pockets was a straight-up and trustworthy organization but I only dipped in from time to time. Today, I started a one week free trial, and then attempted to change the amount t... See more
Company replied
Adam Macias with BiggerPockets used our client's local service ads(paid) profile to offer his services. Why market to real estate agents through their own paid marketing platforms? "Are you working... See more
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Company details
Written by the company
Social network for the real estate investing community. Learn real estate investment, get free tips & education, make deals, and grow your business.
Contact info
Steele Street 311, 80206, Denver, United States
- support@biggerpockets.com
- biggerpockets.com
2.4
Poor
204 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Bigger pockets does not fit their investors. Their supplying contacts for investors and they reach out to you. And they steal your money over five thousand dollars. In my case, up front fees and taxes
Hello, after calling bigger pockets and speaking with their guys and them. Referring our investment financing to several of their investors, one of them reached out to us and we filled out forms and gave them information, and all the breakdown in the property and paid fees. Taxes, and it's a mother amount of money totaling over $5000 to there in so-called investor up front for him to process the paperwork on a preaval, and then 2 days later, he disappeared from big pockets from social media, we had an address for him in Washington, state. And then that disappeared. Everything disappeared on this individual, along with my money. Bigger pockets does not vet their investors. They don't give a s***, they don't, they said, well, you know, they're subcontractors, and we Don 't really have anything to do with them, well then, bigger pockets is full of s***. All the time, every time
September 11, 2026
Unprompted review
Reply from BiggerPockets
Hi Paul, we're genuinely sorry to hear this. Losing money to someone you trusted with your financing is a painful experience, and we don't take it lightly.
To clarify how BiggerPockets works: we're a real estate investing community and marketplace where members connect with independent lenders and real estate professionals.
We do not originate loans or subcontract lenders to do so.
We'd like to take a better look into this. If the individual had an account on BiggerPockets, we want to know about it so our team can investigate.
Please reach out through support@biggerpockets.com with any details you have about how you connected.
We also recommend reporting the incident to local authorities since they're equipped to pursue recovery.
- The BiggerPockets Team
Started the sign up process and chose…
Started the sign up process and chose the newbie option and got zero guidance on how to choose a category or interest. Tried to change in profile and couldn’t change profile. Decided to cancel account. Followed the directions and it just went in circles and never got to cancellation screen. Have sent a couple emails and waiting to hear back.
August 28, 2026
Unprompted review
Reply from BiggerPockets
Hello, and thank you for sharing this feedback. I'm sorry the sign up and account experience left you frustrated. That's not the impression we want new members to have.
A few things I'd like to address:
- Profile changes: Members should be able to update their profile info themselves, so I'm sorry that wasn't working as expected.
- Cancelation loop: This is the part I want to make sure we resolve directly. No one should have to go in circles trying to close an account, and I want to get this fixed for you.
I did see that we reached out for more details but haven't heard back yet — no worries if that request got buried in your inbox.
Since I'm not able to locate your account in our system without more info, could you email us at support@biggerpockets.com with the email address on the account? I'll make sure it's resolved and canceled if that's still what you'd like.
Thanks for your patience, and I look forward to making this right.
As trustworthy as I always thought
I've always felt Bigger Pockets was a straight-up and trustworthy organization but I only dipped in from time to time. Today, I started a one week free trial, and then attempted to change the amount that would pull after that from annual to monthly. Long story short, I managed to get charged immediately for a full year - yikes! I contacted customer service by email and expected to wait a day, and not sure if they would refund. They refunded the whole amount in five minutes - so impressed! Thanks for validating my trust in you, BP!
August 10, 2026
Unprompted review
Reply from BiggerPockets
Hi Jordan, thank you for such a kind and honest review! Billing mix ups can be stressful, so we're really glad our team was able to jump in quickly and get it sorted for you. That kind of responsiveness is exactly what we strive for, and it means a lot that it helped reaffirm your trust in us.
Thank you for being part of the BiggerPockets community — we're so glad you're here!
Unauthorized Annual Charges and Impossible Cancellation
I signed up for BiggerPockets 5–6 years ago believing it was a one-time service. The following year they chargeded my credit card without any notice or approval. I tolerated it that once. Every year since, I have actively tried to cancel the subscription. Every year they ignore my cancellation requests and charge me $390 anyway.
Their customer service is email only by design so they never have to speak with customers or resolve issues in real time. Multiple cancellation attempts have been met with complete silence while the charges continue. This is not a billing error, it is a deliberate, recurring practice.
I have now also cancelled the Capital One Mastercard they were using because even my bank would not stop the unauthorized charges.
Bigger Pockets has turned what should be a simple membership into a predatory auto-renewal trap. Do not under any circumstances sign up or give them your payment information. Once they have it, getting them to stop charging you is nearly impossible.
July 21, 2026
Unprompted review
Reply from BiggerPockets
Hi Robert,
We looked into your account history in response to this review. Our records show this was the first cancelation request we received from you, submitted on July 21, 2026. As soon as we received it, our support team promptly canceled your membership and issued a full refund.
When you sign up for a Pro Annual membership, our Terms of Use (available at sign-up, and anytime at biggerpockets.com/terms) clearly state that the subscription renews automatically each year unless it's canceled before the renewal date.
To make managing your membership easy, every member can cancel anytime with a couple of clicks under Settings > Manage Subscriptions — no email or phone call required.
We also send a reminder email ahead of each annual renewal, and our records confirm those notices were successfully delivered to the email address on file for your account each year and were opened.
We're glad we were able to resolve this quickly as soon as we heard from you directly, and your membership is fully canceled and refunded. If anything about this doesn't match your experience, or if you have further questions, please reach out to us at support@biggerpockets.com — we're happy to look into it further.
Scammers
Scammers, changed for a year subscription, I’ve never used it, asked for a refund immediately, they decided to keep my $450.
March 31, 2026
Unprompted review
Reply from BiggerPockets
Hi Oli,
Thank you for providing additional details about your account. I was able to locate Olga's account and can confirm that you signed up for your Pro free trial at the beginning of April.
When signing up for the free trial, users agree that their subscription will automatically be charged once the 7-day trial period ends unless it is canceled beforehand. I reviewed the account and do not see any record of a cancellation request submitted through email or through the online cancellation process, which is why the charge was processed.
Unfortunately, I’m unable to issue a courtesy refund at this time because the charge has already been disputed with your bank. We will need to wait for the dispute process to be completed. Based on the information provided, your bank expects a decision within approximately 11 days.
We do want to make this right. If the dispute is not resolved in your favor, please email us at support@biggerpockets.com once the decision has been made, and we will be happy to review the account and issue a refund.
We look forward to hearing from you.
Just another site claiming to connect…
Just another site claiming to connect but as usual a waste of time. They put my question post from forums to classified.
May 28, 2026
Unprompted review
Reply from BiggerPockets
Hi Rhett, thank you for your feedback. To help keep the forums a place where the community can find useful insights from other investors, we ask that certain offers to connect, promote, or sell services be posted in the Classifieds section instead.
If you feel this situation was misunderstood, I’d be more than happy to take a closer look. Please email us at support@biggerpockets.com with the forum post you’re referring to, and add “attention Janelle” to the subject line so the team can escalate it directly to me.
I want to make sure you have the best possible experience on the platform, and if there’s room for improvement, I’m here to help make that happen. I hope to hear from you soon.
Once you sign up they will automatically bill you and when you dispute it they will say you authorize it.had to cancell my credit card completely to stop them from charging
Once trust is broken it is hard to fix
January 20, 2026
Unprompted review
Reply from BiggerPockets
Hi Tom,
I’ve reviewed your message to our support team and confirmed that you originally signed up for an annual Pro subscription. At the time of signup, we disclose that the subscription is set to automatically renew each year, including the renewal date and amount. This information is presented upfront so customers are fully informed before completing their purchase. In addition, we send auto-renewal notification emails, and subscriptions can always be managed by logging into your BiggerPockets account and navigating to Settings.
I understand that the renewal charge came as a surprise, and I appreciate you bringing this to our attention. We would be happy to issue a refund — however, because a dispute has already been opened with your bank, we’re unable to process a refund until the bank reaches a decision. Based on the information available to us, your bank is expected to provide a response by February 13, 2026.
If the bank resolves the dispute in your favor, no further action will be required. If the decision is in our favor, we will promptly issue a refund at that time and cancel your subscription to ensure it does not renew again.
For any future questions or concerns, our support team is always here to help. We’d truly appreciate the opportunity to assist directly before a dispute is opened, as it often allows us to resolve issues more quickly. Please don’t hesitate to reach out to us at support@biggerpockets.com.
No phone support, unable to cancel membership online
No phone support, unable to cancel membership online so, when can you cancel? Do not input your card number if you are not planning on paying the membership indefinitely.
January 8, 2026
Unprompted review
Reply from BiggerPockets
Hi Leonardo,
Thank you for reaching out. I reviewed your message to our Support Team from January 8, 2026, and confirmed that they promptly responded with step by step instructions on how to cancel your membership online. They also provided the phone number for our Refund Team, along with instructions to leave a voicemail so your request could be followed up within 24 business hours (Monday–Friday).
We’re happy to confirm that your refund was issued on January 8, 2026 — the same day it was requested. Your Pro membership has been successfully canceled and will not renew.
Please reach out to support@biggerpockets.com if you have any additional questions or need further assistance.
They vaguely do kind of what they say
They vaguely do kind of what they say. They are vague in everything, and you could get better information just googling, but that was my fault, and I was fine with my mistake for trusting them. I then saw what they were and closed the account, and no, they were not done and charged me another year, and when I asked to get the money refunded, they then made it so I could not get on the site and ask for help. Please just go to Trustpilot and read I am not alone. Also, they will put some bull below this like they are trying to fix it. Don't believe they care even a little; this is nothing but smoke and mirrors. Also remember in total it looks like at this time as far as I can see on trust pilot at least 36 peple gave it a less than three stars out of 199. Seems pretty bad to me.
Si if your read the bull shit above you would think that it is resolved but they are full of shit and are keeping me from getting onto the account to close it. People please do screw up and go with these pieces of crap
December 30, 2025
Unprompted review
Reply from BiggerPockets
Hi Ernie, thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify a few points.
Based on the contact information you provided, we do not have any record of prior contact from you requesting assistance or a refund. At this time, your Pro membership is still active and can be canceled directly at any moment through your account settings here: https://www.biggerpockets.com/settings/subscriptions.
Once canceled, no future charges will occur.
If you’re having trouble logging in, this is usually resolved quickly with a password reset, which you can do here: https://www.biggerpockets.com/account/forgot_password.
We absolutely do not block customers from accessing support. If you need any additional help or would like us to review your account, please contact our support team directly at support@biggerpockets.com and we’ll be happy to assist.
We take all feedback seriously and welcome the opportunity to further assist you if needed.
They are absolutely a shady company
They are absolutely a shady company, they are very vague in their free trials and then will immediately charge you $390 without prior notice. Their customer service and refund department is the most rude and condescending people I have ever met. The man I spoke to was very unprofessional. I would never recommend them!
December 2, 2025
Unprompted review
Reply from BiggerPockets
Hi Nick,
We’re truly sorry to hear about your experience with our customer service and refund process. We have shared your feedback with our team about the difficulty you had in locating our free trial language + policy on the signup page.
After reviewing the interaction, we agree that the service you received did not meet our standards, and have addressed this internally to ensure it doesn’t happen again. We genuinely appreciate you bringing it to our attention and giving us the opportunity to improve.
If you would like to continue the conversation, we’d welcome the chance to resolve any remaining concerns. Please email support@biggerpockets.com, and the team will escalate your message directly to me.
Thank you for giving us the opportunity to make this right.
Be careful what you say...or don't say.
They don't admit to any foul play, however it appears my home network has been banned from accessing biggerpockets.com. This started the minute I ended a customer service conversation with someone that refused to help my request.
Of course, attempting to undo the ban is a convoluted effort by their support that they request additional time and resources. "We are a small team" is the excuse.
It's hard to believe a small team is running one of the top real estate investing websites. For all the P&L advertised by BP influencers, you would think the owner is cleaning up and maintaining a support team commensurate to their AUM.
October 17, 2025
Unprompted review
Very frustrated with the customer…
Very frustrated with the customer Service Bigger Pockets provides.
I have been blocked. Since July. I have not done anything wrong because I have hardly used Bigger Pockets. I have been contacting customer service since July . Noone will respond to tell me what I can do to fix the problem. They have asked me to provide verifiable identification 2 times which I have done. I rate Bigger Pockets as a minus Zero for customer service. They do not even provide a phone number. Very very frustrated. Ruth, Illinois.
July 15, 2025
Unprompted review
Reply from BiggerPockets
Thank you so much Ruth, for flagging the issue that you are currently having with the platform. It was a pleasure to speak with you yesterday and to have the opportunity to share our community rules and regulations with your team. I look forward to continuing our relationship with you and your business partners.
Absolutely terrible customer service…
Absolutely terrible customer service towards me. I feel they overcharged me and when I called to complain they refused to credit me back, despite having cancelled the service. I believe their system glitched and charged me extra and they refuse to consider this. Horrible business etiquette.
September 6, 2025
Unprompted review
Reply from BiggerPockets
Thanks so much for your feedback KD and don't hesitate to let us know if we can assist further in your investing journey!
Horrible experience
Horrible experience! Biggest waste of my money is what it should be called. Run from this so called “ service” I purchased a year of “pro” and it only worked for one week I have sent multiple support tickets and no one is able to correct it or care to correct it. What do they care they’ve got my money. Do not pay them any money.
May 22, 2025
Unprompted review
Reply from BiggerPockets
Thank you Julie for taking the time to speak with me about your concern. I regret that aspects of our Pro experience are currently not meeting your expectations and wish you the best moving forward in your investing journey.
So many resources. Available for free. Incredible.
BiggerPockets offers so many resources related to real estate investing, and so many of these resources are free. If you choose to put in the time to learn, and then put that learning into action, it can change your life.
May 23, 2025
Unprompted review
Reply from BiggerPockets
Thanks so much for the great feedback Chris! So glad that you highlighted the "action" part! Usually that's the piece that holds folks back. We look forward to continuing to create content that investors want to engage with.
Emailed cancellation request 2 months…
Emailed cancellation request 2 months ago and they’re still charging me. They confirmed my request 2 months ago and still charging. I way to contact them other than by email. Beyond annoyed.
March 12, 2025
Unprompted review
Reply from BiggerPockets
Thank you for sharing your feedback. We're sorry to hear about your experience. After reviewing your account, we see that your paid membership was not canceled before the trial period ended, which led to the charge. A few months after the initial charge, you reached out to request a cancellation, and we provided instructions on how to do so, along with our refund contact number. It appears that you successfully canceled at that time.
A couple of months later (March), you contacted us again regarding ongoing charges. Upon investigation, we found a second account that you had created, and we promptly refunded you for the months you were unaware of.
From our end, it appears this matter was resolved appropriately—you were able to cancel your first account when you initially reached out, and we issued a refund for the second account once the issue was identified. If you have any further questions, please feel free to reach out at support@biggerpockets.com.
Wishing you a great day!
Great follow through.
I had a frustrating experience but the company followed up and handled it! Super above board.
January 28, 2025
Unprompted review
Reply from BiggerPockets
Thank you for sharing your review. We're sorry to hear about your experience. If you're unsatisfied, we offer full refunds within the first 30 days of your membership. Please reach out to our customer service team at support@biggerpockets.com. It sounds like you might have called a different number than our Refund Team, who is available Monday through Friday, 9 AM - 4 PM MST at 720-753-5052. If we're assisting another customer, feel free to leave a message—we always call our members back. We hope you have a great day!
Horrid Customer Service
Hands down the worst customer service out of any company I have ever worked with! I never write reviews but was compelled to after having 10+ emails and multiple calls and voicemails ignored. They are good at communication up until you sign a contract with them and then it is radio silence. After a week of outreach to them (as a paying customer) when they do talk to you there is absolutely no mention of why or how they could even ignore you for that long.
Do better.
September 1, 2024
Unprompted review
Reply from BiggerPockets
We are so sorry to hear you had such a negative experience on our Lender Program platform. Please reach out to us at business@biggerpockets.com so we can get your valuable insight on how to make our member's experience better.
scam
They are listed as paying for a typing job, but they never pay: they tell you they can only pay if you sign up for a Wavers Ton Stream account!
update: I wrote, as they suggested, but I haven't received any response!
update 06/8/2024: I wrote, as they suggested, but I haven't received any response!
update 13/8/2024: I wrote, as they suggested, but I haven't received any response!
SCAM SCAM SCAM
April 6, 2024
Unprompted review
Reply from BiggerPockets
Thank you for taking the time to leave your review. We apologize We would like the opportunity to investigate your feedback further as this does not sound like a BiggerPockets product or something we offer. Feel free to reach out to us at support@biggerpockets.com to give us clarity on the issue you had so we can better your experience. Thank you!
Update: We have followed up with you through our customer service team and informed you that the social media account you were messaging was a spam BiggerPockets account. BiggerPockets NEVER asks for money to be transferred via Paypal, Crypto, money order, or wire transfers. We also do not use Wavers Ton Stream for any work related to our company.
We are so sorry for the inconvenience and that you were scammed by a media account that is not associated with our company. We will be taking this information and investigating this media account to get it shut down. We are taking this very seriously as no one should be scammed from a fake media account using our name and logo. Please connect with us again at support@biggerpockets.com.
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