BiggerPockets Reviews 

204
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Hello, after calling bigger pockets and speaking with their guys and them. Referring our investment financing to several of their investors, one of them reached out to us and we filled out forms and g... See more

Company replied

Rated 1 out of 5 stars

Started the sign up process and chose the newbie option and got zero guidance on how to choose a category or interest. Tried to change in profile and couldn’t change profile. Decided to cancel account... See more

Company replied

Rated 5 out of 5 stars

I've always felt Bigger Pockets was a straight-up and trustworthy organization but I only dipped in from time to time. Today, I started a one week free trial, and then attempted to change the amount t... See more

Company replied

Rated 1 out of 5 stars

Adam Macias with BiggerPockets used our client's local service ads(paid) profile to offer his services. Why market to real estate agents through their own paid marketing platforms? "Are you working... See more

Company replied

Company details

  1. Property Investment

Written by the company

Social network for the real estate investing community. Learn real estate investment, get free tips & education, make deals, and grow your business.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(204)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Could not Log in after purchasing subscription!

Bought a subscription to download a rental contract. Could not Log in no password reset or anything would work. Could never Log in until later when a customer service rep sent me a homogenous password. Impossible to reach anyone on the customer service line: it's a voice mail machine!? I used their agent to buy a house, but that experience was at least better than trying a subscription! Never again! Cannot reach customer service. They call me each morning at 800 am to 900 am when I'm at work still. Then after that their unreachable

May 26, 2024
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for taking the time to leave your review. We apologize that our service did not satisfy your expectations, but we would like the opportunity to investigate your feedback further. We do not have phone support so we would love to help you further by emailing us at support@biggerpockets.com to give us clarity on the issue you had so we can better your experience. Talk to you soon!

Rated 2 out of 5 stars

Hi I'll be honest with every my first…

Hi I'll be honest with everyone, my first withdrawal is still checking till this day.... what kind of app says one thing and does quite the oposit...I really feel disappointed.

June 3, 2024
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for leaving your review. We're sorry to hear you're disappointed with our service. Please reach out to our support team to fix the issues you are having with your account at support@biggerpockets.com. Have a great day!

Rated 1 out of 5 stars

Scam and rip off company!

Scam and rip off company!! They would charge you for a service that was never rendered. I never used the service for the entire year and t=when the year was over, I was auto charged on 04/15/24 without my authorization $390 a year for a membership that I never even used. It was not till 4/15 that I was notified of the charge of $390 . As soon as I received the email about the charge, I immediately called them on the same day and canceled it with Michael and he told me I have to goonline and do it and couldn't . He said that I have to call them, which is strange and i did a couple of times and noone answered the phone. When I finally was able to speak to someone and contacted them, I was told by Hillary that the Auto charge is automatic when you buy their membership and I don't recall allowing them to do so and i did not!! Had I known, I would never have bought their membership. This is not right and I never heard of a company charging people for a service not rendered and why would you charge me a month service when I never used it and when I canceled the same day the charge was billed. My message To Hillary is below.
Good afternoon Hillary,
I never received your reminder email on 03/01. It must have gone to spam. If I did, I would have canceled it then as I never used the service. I canceled it on the same day I received the invoice, which was 4/15 and that’s why I reached out to Michael, who canceled it the same day when the charge was still pending. I tried calling your office and was not able to reach anyone till 4/17 and Michael said that you are a small team and to call again and I did and spoke to Rachel, who assured me that she will process it right away and she did . I was never told I would be charged one month. Also, if you check my profile, you will notice that I never even used the services throughout last year. With that said, I would greatly appreciate a refund of the $32.50 difference that you deducted.

Up to now , she refused to refund me the $32.50, which I feel is wrong and unfair considering a cancelation was done the same day and I never authorized the auto charge of my credit card. This is more about the principle and what's right and what's wrong and not about the money but will make sure that it is reported.

I tried resolving this matter amicably with the vendor via email and phone prior to writing this review but unfortunately I have been unsuccessful. I will definitely be reporting these practices to the right authorities as I see I was not alone to be ripped off and scammed and I hope my experience will be beneficial to someone who was considering using their services .

April 15, 2024
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for your review and we're sorry for the experience you felt you had with our support team and refund policy.

When a member upgrades to a paid membership, we disclose all information on the signup page that payments will be on an automatic renewal unless canceled before renewal. We also send out a reminder email 45 days prior to renewal with cancelation instructions if the member chooses not to renew so they are not charged again.

Our paid members have full responsibility for the account balance and all payments. If you cancel your membership after renewal we will refund you the remaining balance and you will not be charged again.

Feel free to reach back out to us at support@biggerpockets.com to help you further with your concern and have a wonderful day!

Rated 5 out of 5 stars

Grateful for Bigger Pockets

Grateful for Bigger Pockets! The platform has generously provided a wealth of valuable information for free. A treasure trove for anyone navigating the realm of real estate and finance.

December 18, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you so much for your 5-Star review! We're really grateful and appreciative of you taking the time to share your rating with us. See you on the site!

Rated 1 out of 5 stars

The investor friendly realtors are not…

The investor friendly realtors are not vetted. The realtors I attempted to work with were not at all experienced in real estate investment or even worse,not experienced and scammers.
Honestly,BiggerPockets is about getting you to buy into their membership with the promise of game changing information.Unfortunately, the $250 membership education is very dated. The only part that is updated is the forums that the general public posts on and not the people who run the website.

October 14, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for taking the time to leave your review. We're so disappointed in the experience you felt you have had using BiggerPockets. We would love to opportunity to hear more from you about how we can make our service better. Please reach out to us at support@biggerpockets.com.

Rated 1 out of 5 stars

I asked to be refunded for a monthly…

I asked to be refunded for a monthly subscription immediately after being charged for it. I was told "nope, sorry we don't do that, but you can just continue to use the service for the next month." LAME, horrible customer service. Bad sentiment left on a new user.

December 12, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for taking the time to leave a review and we're so sorry for the experience you felt you had with our team.

Our Terms of Use state, that when you sign up for a monthly membership you are on a monthly renewal unless you cancel before your renewal. During sign-up, you click a button agreeing to this policy.

Since you tried to cancel after your renewal, you are already in an active membership for the next month going forward but your membership will not renew.

We take your feedback seriously and we will try and make this policy more clear during the sign-up process. Have a great day!

Rated 1 out of 5 stars

WARNING!!!AVOID THE BIGGER POCKETS LEAD…

WARNING!!!AVOID THE BIGGER POCKETS LEAD GEN.

Its the worst lead gen I have ever dealt with. its a complete overcharge ripoff. The sales people will lie just to get the sale. The leads are very very low quality and the majority will be wholesalers or people trying to sale you on something. Straight up trash!! Not even deserving of a single star. Customer service was of no help. They got their money so they don't care about the salespeople scamming with lies. Do yourself a favor and go elsewhere..

July 10, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

We are so sorry to hear you had such a negative experience on BiggerPockets. Please feel free to reach out to us at support@biggerpockets.com so we can get your valuable insight on how to make our member's experience better. Have a wonderful rest of your day.

Rated 1 out of 5 stars

Marketing to realtors at the expense of the realtors budget.

Adam Macias with BiggerPockets used our client's local service ads(paid) profile to offer his services. Why market to real estate agents through their own paid marketing platforms?

"Are you working with investor buyers and finding deals​ in Charlotte? The interest rates since last June have been making a lot of agents nervous​. Are you against the idea of speaking more about this?"

August 14, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for leaving your review about our services. We are sorry we didn't meet your expectations and we would love to hear more about your experience to better serve our customers. Please contact us at support@biggerpockets.com to discuss further. Have a great day!

Rated 5 out of 5 stars

Such relevant infor Real estate!

I love this web site. As a 0etson that was in the real estate for many year and dropped out for some time. This w3b site and the bigger pocket contributors do a great job of bring me up to speed with the latest trends and startegies. Keep it up Bigger pockets! True exceptional!

July 3, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you so much for taking the time out of your day to leave this wonderful review! We plan to continue sharing up-to-date information with all our members! Have a wonderful day!

Rated 5 out of 5 stars

Great site for all things REI

Great website for all things real estate. The caliber of people and the community is wonderful. Thanks so much for keeping it free for us cheapies!

June 25, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you for sharing your experience with the BiggerPockets community! We are so happy that you have found our platform to be so helpful to you and your real estate investing!

Rated 5 out of 5 stars

Love the easy access to real estate…

Love the easy access to real estate information, topics, and trade partners. Bigger Pockets is real estate for all, not just a chosen few. Membership pricing and perks is super affordable.

June 24, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

What a wonderful review! We absolutely love hearing that our access to real estate information is for anyone at any part of their journey! Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

It's been a great resource for REI

It's been a great resource for REI. They community covers a HUGE range of topics. I've been able to find answers and locate partners to work with.

June 21, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

We're so happy you took the time to leave such a positive review. It's so wonderful to hear that BiggerPockets has been such a great resource for you and your real estate investing adventure!

Rated 5 out of 5 stars

Bigger Pockets is a GREAT company!!

Bigger Pockets is a GREAT company in all aspects of real estate. If you are a beginner investor you REALLY need to look them up. Bigger Pockets will show you how to analysis a property for either a flip or rental, as well as inform you on the BRRR method which I never hear about until Bigger Pockets. Plus you can find realtors, finance, contractors etc. in your city or out of state. I like that if I can not make a live seminar, I can review the seminar at my leisure. I have told many people about Bigger Pockets and will continue to do so.

April 13, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

What a wonderful review! It sounds like our services have helped you tremendously, and we are so happy to have helped on your journey!

Rated 5 out of 5 stars

BP is the BEST!

So many ways to learn about real estate and from any position as a REI. From beginners to seasoned professionals. BP is amazing

June 19, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

What a great review to hear from one of our members! I will take this feedback back to our team to let them know how much we are helping our members through their real estate journey! Thank you!

Rated 5 out of 5 stars

Moderator-Contractor-Realtor

I've been a moderator on BP since 2009. As,a general contractor and Realtor that relocsted to So Cal during the crash, I needed real market data on the area. I found BP and have been hooked ever since.

June 21, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

What a wonderful review! We're so thrilled to hear that we have been such a huge help to your real estate journey! Thank you!

Rated 5 out of 5 stars

Excellent source of real estate…

Excellent source of real estate investment information and networking. Highly recommend!

June 21, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

We love hearing when our members enjoy using our services and feel they have been valuable! Thank you so much for the review!

Rated 5 out of 5 stars

The information is timely and accurate

The information is timely and accurate. And, you're not pressured to buy anything.

June 21, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you so much for leaving us such an awesome review! We appreciate you taking the time to let us know how you feel about our product!

Rated 5 out of 5 stars

Great Real Estate Website and Community

Great website and community for anyone interested in real estate. The podcasts are my favorite, but I have also enjoyed the forums, books, and tools.

June 20, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you so much for leaving this review! We appreciate you taking the time out of your day to let us know how much you have enjoyed our platform! Have a great day!

Rated 5 out of 5 stars

It is a great platform

It is a great platform that can help you many of your Real Estate Investment questions. Just post your question in the Forum and it will get answered by someone who went through the same issue. And they are always adding new tools to help us Investors

June 19, 2023
Unprompted review
BiggerPockets logo

Reply from BiggerPockets

Thank you so much for your positive review! Were so glad to hear you enjoy our platform!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look