BigjeffaudioReviews 

202
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and delivery services, often noting that products arrive quickly and are well-packaged to prevent damage. Many appreciate the wide selection of products available, finding almost anything they need for car audio. The quality of the products and the overall service are frequently highlighted as excellent, with many people expressing satisfaction with their purchases. However, some people mentioned issues with customer service, citing difficulties with warranty support, incorrect parts being sent, and slow or unhelpful responses regarding returns and exchanges. There were also occasional reports of products arriving with minor damage or missing components, and confusion regarding tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality and correct items... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick shipping... See more

Customer service

People report ambiguous experiences with customer service, with many praising it as excellent, great, and... See more

Service

Customers consistently note positive experiences with service, often praising its efficiency and speed, with... See more

Quality

Consumers generally report positive experiences with product quality, often praising items as being of very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the selection when it's available. 80 percent is out of stock. No point having online access without supply. Other than that shipping was reasonable and quick.

Rated 4 out of 5 stars

Speaker frames were dent likely from shipping but the speakers sound good so we'll see how they hold up. Damage seems to be a common issue with galeforce reviews

Rated 4 out of 5 stars

Shipping was fast and they have a great selection. I only gave 4 stars because I kept having problems ordering from their site but was able to call the shop and easily get my order placed.

Rated 4 out of 5 stars

Great service with quick delivery. The tracking process was a little strange said delivered but wasn’t. Had 2 tracking so was a little confused. But the product arrived safe with no damage.


Company details

  1. Car Stereo Store

Written by the company

You one stop Car Audio and 12 volt electronics online super center. We carry the biggest brands and offer the best prices on all yore car stereo needs and accessories. Big Jeff Online has grown to be your first choice in online shopping for all electronics. Located in centra Florida and service the united states and all over the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(202)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The fan I ordered won't take a charge…

The fan I ordered won't take a charge to it's battery and so I can't use it as I planned. When I called to return it I was told you don't take returns nor refunds. I'll never do business with you again. Horrible company policy... crappy product.

July 24, 2023
Rated 1 out of 5 stars

Applicants Beware!!

Big Jeff uses belittling and degrading behaviors on a daily basis. He treats his employees like ill-mannered children and throws temper tantrums daily including throwing stacks of paper in the air and calling out employees in a group setting to embarrass them. He is intimidated by anyone with a brain and constantly throws how much he pays his staff in their faces as if they are all lucky to be thrown a bone rather than working for their paycheck. He is obnoxious, petty, and downright creepy. He has well over 60 cameras onsite and sits and watches every move everyone makes and listens in on their daily conversations. The employees take weekly shifts cleaning the bathrooms and offices, sweeping and blowing the parking lot, and spraying bug spray around the premises. It's rather shocking that they aren't forced to mow the grass. The facility lacks safety precautions, no fire extinguishers nor fire alarms anywhere on site, no steel toe boots required, and no drug tests needed, among other things. The place is a fatal accident waiting to happen. The warehouse is a disorganized mess with no real direction and no structure. Jeff has no clue how to maintain nor operate a business and lacks common decency and treats all other humans like trash who are unworthy of his time. He ignores his staff unless he's attacking them mentally and emotionally. Stear clear of this place for the sake of your sanity! He will degrade you until you've had enough and walk out. It seems to be his daily goal to push people to their mental breaking point. DO NOT ACCEPT A JOB AT THIS AWFUL PLACE!!

Any positive reviews are blatant lies posted to sucker you in, don't fall for it!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

The people at Big Jeff are easy and…

The people at Big Jeff are easy and friendly to help you out with getting what you need.I ordered a DS18 GFX-5K2 amplifier but it had problems so i called them and they replaced it,I now have a DeafBonce AAB-4900.1D I have it wired for a 4ohm impedance, it's nice and powerful pushing two 10" subwoofers.

May 26, 2023
Rated 5 out of 5 stars

Bigg Jeff's customer service TOP NOTCH!

Ordering was quick and easy, however bigg Jeff's customer service is THE BEST IN THE GAME Hands down! I had major issues with shipping due to fed x dropping the ball and forging my signature upon delivery when I wasn't even home. Not to worry though,bigg Jeff's staff took care of the issue and it will never happen again. Thanks again bigg jeff and staff!!!

May 25, 2023
Rated 5 out of 5 stars

Great service!!!

The customer service was extremely nice and helpful. I also received some unexpected extras in with my order!!! I had a great ordering experience and wouldn’t really have it any other way!! Very pleased.

May 24, 2023
Rated 5 out of 5 stars

A+service

This was my first time doing business with Big AL but it won't be my last,you place your order you get your order now that's good business

March 24, 2023

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