Big K Products Reviews 

142
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the charcoal and fuel products offer truly outstanding performance, featuring long-lasting burns, intense heat, and minimal smoke or ash during cooking. Additionally, people praise the smooth online ordering process and the prompt, efficient delivery service that ensures goods arrive safely and very securely packaged without any damage. Some reviewers were not happy with delivery delays experienced through external couriers. A few consumers additionally reported that shipping schedules were occasionally disrupted by transit handling issues and unexpected carrier delays outside of direct company control.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, long burn times,... See more

Quality

Customers consistently note positive experiences with quality, praising the reliable performance, excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast, prompt, and... See more

Order

People report positive experiences with order, highlighting an easy online purchasing process and swift,... See more

Service

Consumers find service to be excellent, frequently praising prompt delivery and top-notch overall support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are serious about brai'ing (BBQ'ing), then there's no better place to stock up on your charcoal than Big K. I tried several "premium" brands from local shops, including garden centres, and the... See more

Rated 5 out of 5 stars

Good quality charcoal, always delivered promptly. I tried so many different coals, this is the most consistent in terms of good quality, nice big chunks of long lasting coal for low and slow cooking.... See more

Rated 5 out of 5 stars

I've been purchasing charcoal from Big K Products for a while, always good quality and delivered next day. My last order was missing an item, spoke with customer service and the missing item was deliv... See more

Rated 5 out of 5 stars

Needed to buy a bulk load of charcoal ready for summer. There is a great variety of charcoal for both home and professional so I opted to mix a bit of both. The Kachi stock charcoal is an excellent pr... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(142)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go to all time favourite

This company and their products are my only go to place for products and service. Their products are all FSC compliant and their sustainability covers partners and suppliers.

The 12kg Chilla-Grilla Restaurant Grade Lumpwood Charcoal is my ultimate product. Lasts longer over a prolonged duration and will even relight if needed the day after.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Cant say anything negative

Cant say anything negative, clear communication, delivery was great and continuous communication about when it would be delivered. Not opened the bags but I can feel nice bits lumps and little noise from shaking the bags indicating minimal little bits and dust.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend for all your bbq needs

I have used this company for years. I have tried several of their products. The binchotan, the briquettes, the restaurant grade charcoal the woodies. They have a product for everything bbq wise. I cannot fault the quality and performance of their products. The website is easy to use and items are delivered quickly. Would definitely recommend.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great charcoal and fast delivery

Great charcoal and fast delivery. I use the Dura/ACH 15 (quebracho) charcoal on my Weber BBQ. It’s the best charcoal with a good burn time, no smoke, and good temperature.
I can’t give 5 stars as every one of the 15kg bags that I’ve purchased has had 1 to 2 kilos of dust in the bottom I.e. it’s not a one-off. I feel like I’m being short changed.

May 18, 2026
Unprompted review
Rated 3 out of 5 stars

5kg bag very small charcoal

Ordered a few bags of 5kg lump wood, very small charcoal and when using with bbq funnel the level of charcoal drops from full to 2/3, just shows how small they are.
Also expensive!

May 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look