Very happy with my Yamaha p-225B digital piano. Unbelievable price and shipped to my door within 3 days. Would definitely recommend
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Very helpful advice on what guitar best suited my skill level. Even when I moved to the Central Coast I still prefer Big Music's selection and very knowledgeable and helpful staff. A very Satisfied... See more
Great help over the phone when I needed to check an issue with the automated delivery tracking link. Very helpful and responsive.
Shipping form was easy to understand, shipped quickly and arrived earlier than expect. Was delivered in good condition. Very happy :) thank you
Company details
About Big Music Shop
Information provided by various external sources
Contact info
85 Alexander Street, 2065, Crows Nest, Australia
- 0286226555
- richard.berkman@bigmusic.com.au
- bigmusicshop.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service on a small order
I needed a few neck mic parts for an urgent job, so I added guitar picks to the order to make it worthwhile. With stock limited, Josh Z contacted me, suggested options, and I picked up everything within a day or so of ordering. Great service and great understanding of products, even though it was a small value order. Thanks again, Big Music!
Great service
Very easy to deal with
Very easy to deal with; excellent staff i would highly recommend
Good quality, arrived quickly
The ukulele case and strings were really good quality, reasonably priced and arrived quickly.
Great price and fast delivery.
Josh from the online team was…
Josh from the online team was fantastic. Super helpful and followed up promptly won our enquiry. Really went above and beyond to make sure a special Xmas gift arrived on time!
Awesome customer service
Very prompt and professional service…
Very prompt and professional service Egift voucher very swift delivery
Excellent customer service
Excellent customer service, great range of products, fast delivery and easy to purchase
Amazing product and service
Service was quick and snappy with regular updates on your purchase.Item came in perfect condition and played really well.Highly recommend store!
These guys are amazing
These guys are amazing. Ordered on the Wednesday before Christmas and delivered the next day. I needed to change the shipping address and they organised it all. So happy with their Service and the gift was received and used in a Gig that following weekend. Perfect. If I could give them 10 stars I would. Legends
Good online communication re delivery…
Good online communication re delivery tracking; faster than expected (& estimated) delivery time. Good products, fair price.
A mix up with the wrong product being…
A mix up with the wrong product being but quickly resolved. Great communication and follow up. Cheers Rom.
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