Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great massage therapist

He was professional, respectful, and made the whole at-home experience feel very comfortable and relaxing. He was attentive, skilled, and you can tell he really knows what he’s doing. I felt so much better afterward and would definitely recommend him to anyone looking for a great massage therapist.

April 18, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful review! We’re so glad to hear you had such a comfortable and relaxing experience. We truly appreciate your recommendation and are happy the session left you feeling so much better.

Rated 5 out of 5 stars

Martina was wonderful

Martina was wonderful! She was punctual and professional while also warm and friendly. She understood exactly what we needed and we felt so much better after our massages. I highly recommend her service!

April 14, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re thrilled to hear Martina delivered such a warm, professional, and attentive experience. We truly appreciate your recommendation and are so glad you both felt better afterward.

Rated 5 out of 5 stars

Lalini and her talented hands .

Lalini was amazing . She has heavenly hands . Thank you . One of the best Deep tissue massages ever had.
thank you so much

April 14, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the amazing feedback! We’re thrilled to hear Lalini delivered one of the best deep tissue massages you’ve ever had. We truly appreciate your kind words.

Rated 1 out of 5 stars

They took my money and gave me 20% refund

These people are a scam they charged me $600 for a bday massage party they text you back and forth which is unprofessional i sent them my address to the Airbnb the day before through text no response they sent the people to the wrong address and didnt accommodate me and only gave me a 20% refund they didn’t tell me they weren’t coming until 1hr after my party started so wasted money and time on my friends bday and then theme was massages and facials (no show) and the just stopped responding save your money book another company they are a bunch of con artists the therapists are unprofessional as well

April 11, 2026
Unprompted review
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Reply from Bigtoe

Thank you for sharing your experience. We’re very sorry to hear about the issues surrounding your event booking, communication, and the missed services. We understand how disappointing and frustrating this must have been, especially for an important birthday celebration. We take concerns like these seriously and appreciate the feedback.

Rated 1 out of 5 stars

Booked a massage for the first time had…

Booked a massage for the first time had to cancel because we needed doctors note didn’t have one wanted to book another date and they charged us a fee very sad way of doing buisness experience was not good especially for a first time user.

April 11, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the feedback. We’re sorry your first experience with us was disappointing, especially under those circumstances. We understand how frustrating unexpected fees can feel, and we appreciate you sharing your perspective.

Rated 5 out of 5 stars

This was a fantastic experience

This was a fantastic experience! Jazz was one of the best massage therapist I’ve ever had. She was professional and very good at her job.

April 7, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re thrilled to hear Jazz delivered such a fantastic experience. We truly appreciate your kind words and are glad you enjoyed the session.

Rated 5 out of 5 stars

My Experience

Ms. Destiny was both professional and accommodating for both me & my besties massage session.

Would've liked a receipt from the company.

April 5, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the lovely feedback! We’re so glad Destiny provided a professional and accommodating experience for you both. We truly appreciate you choosing Bigtoe.

Rated 1 out of 5 stars

Total Scam

The girl let herself in. When I got to the entry way she was claiming that my mini Aussie doodle scratched her ankle and she couldn’t stay. This was untrue as he is very tame, and regularly groomed and nail trimmed. It was an obvious scam to not have to perform service and still get paid. Then she even asked me to give her her tip now anyway or she would call the police. I said no. So she destroyed all my potted plants on the way to car. I have all this on Ring camera. Total Scam.

April 1, 2026
Unprompted review
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Reply from Bigtoe

Thank you for bringing this to our attention. What you’ve described is extremely serious and not reflective of our standards or how our providers are expected to behave. We take this very seriously and are reviewing the matter internally.

Rated 5 out of 5 stars

Leticia provides perfect pressure

Leticia provided perfect pressure. She checked in with me from time to time, worked out all my knots, and left me feeling like a new person the following day. I HIGHLY recommend letting her go to town on your back, neck, and glutes. She will fix you right up.

March 28, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the fantastic feedback! We’re so glad to hear Leticia delivered the perfect pressure and helped you feel so much better. We truly appreciate your strong recommendation.

Rated 5 out of 5 stars

Best massage ever

Best massage ever. He was so polite, quick to set up and take down. Customized both of our massages to our medical needs and hit all the pressure points that needed to be addressed. I've had a knots in my neck shoulders and upper back. They are gone. I highly recommend Jumoke. I will be requesting him in the future

April 3, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the amazing review! We’re thrilled to hear Jumoke delivered such a personalized and effective experience. We truly appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

zhang was amazing

zhang was amazing! if I could give her 20 stars I would.

April 2, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience with Zhang—we truly appreciate the high praise!

Rated 5 out of 5 stars

Joselyn was excellent

Joselyn was excellent. She showed up on time and was very polite and courteous. She gave a very good 2 hr massage that helped release my back spasms. I would highly recommend her.

March 31, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear Joselyn provided a professional and effective session that helped relieve your back spasms. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Isabel was great

Isabel was great, Friendly and helpful. Very soft with the hands and very knowledgeable. Thank you so much!!

March 29, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re glad to hear Isabel provided such a friendly, knowledgeable, and gentle experience. We truly appreciate your kind words!

Rated 5 out of 5 stars

Great massage and service

Great massage and service. Very professional and on time.

March 29, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re glad to hear you had a professional and timely experience. We truly appreciate your review.

Rated 1 out of 5 stars

Sub par management and an hour late…

Sub par management and an hour late massage.

The masseuse arrived over an hour late.

The 90 minute massage was 65 minutes.

Management was unwilling to do anything about it.

Use this company at your own risk.

March 27, 2026
Unprompted review
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Reply from Bigtoe

Thank you for your feedback. We’re sorry to hear about the delay and the shortened session—that’s not the experience we aim to provide. We take concerns like this seriously and are reviewing what happened internally.

Rated 5 out of 5 stars

She was very attentive to my needs

She was very attentive to my needs. She made sure I was comfortable and she paid special attention to my problem areas. I would definitely book her for future sessions.

March 22, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear your therapist was attentive and focused on your needs. We truly appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Seamless and professional

Seamless and professional. I can’t believe I was able to get a superior massage within three hours of deciding that’s what my body needed. So much easier than booking at a spa with some random person who you have no idea who you’re going to get.

March 17, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the fantastic feedback! We’re so glad you enjoyed the seamless experience and quick booking. We truly appreciate your trust and are happy we could deliver exactly what you needed.

Rated 1 out of 5 stars

Terrible place

Terrible place - they will charge you no matter you get the massage or not.

March 18, 2026
Unprompted review
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Reply from Bigtoe

Thank you for your feedback. We understand how frustrating billing concerns can be and take them seriously. Our policies are designed to be transparent, and we’re continuously working to improve the overall experience.

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