Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable masseuse

Very knowledgeable masseuse - listens, has strong hands, does a great job.

March 17, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re glad to hear your therapist was knowledgeable, attentive, and delivered a strong, effective session.

Rated 5 out of 5 stars

She’s amazing!

She’s amazing!

March 17, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re so glad you had an amazing experience—we truly appreciate it!

Rated 1 out of 5 stars

Last Minute Cancellation…

The masseuse was at my hotel complex and cancelled at the last minute. Quite inconvenient and unprofessional.

March 10, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the feedback. We’re sorry for the last-minute cancellation and understand how inconvenient that must have been, especially when you were expecting the session to begin. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Fantastic experience!

Euniq was great! , She wastimely, courteous and very skilled! I felt a thousand times better when she was finished! Thank you so much

March 10, 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear Euniq was punctual, courteous, and delivered such a skilled session. Delighted you’re feeling so much better!

Rated 2 out of 5 stars

Beware no Grace period for cancellation.

The masseuses are booked on time however this website is definitely not user-friendly. There is absolutely no grace period to cancel a massage and immediate 12% is charged whether you cancel within 30 seconds or 30 minutes. The longer you wait the more the cancellation fee is.
 Also tip/gratuity is already included whether you enjoyed your service or not.

March 8, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the feedback. We understand that cancellation policies and platform usability are important parts of the overall experience, and we appreciate you sharing your perspective. We’re continually working to improve the booking process and make policies clearer for clients.

Rated 1 out of 5 stars

Don’t trust them

I was going to sign up for a massage on their website however I ended up adding myself to two waitlist. I then got a text from this company saying they had availability as soon as 2:30 in my area so I went back and booked. I was told that I would have my therapist booked within an hour however after almost 3 hours, I still did not have a therapist booked. Even though I asked support initially to verify that I had a female therapist requested and they said yes they actually came back and asked me again if I would be open to having a mail. This is just been an awful experience because I’ve missed two other appointments that I was on a waitlist for because they called during the time that I was waiting for this company to find a therapist for me. I do not recommend.

March 7, 2026
Unprompted review
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Reply from Bigtoe

Thank you for sharing your experience. We’re sorry the booking process did not work smoothly and understand how frustrating it must have been to wait for confirmation. We’re continuously working to improve availability matching and communication so situations like this are avoided. We appreciate the feedback.

Rated 5 out of 5 stars

Tie was amazing

Tie was amazing! She was punctual, warm, and we built rapport immediately. She was a true professional and an artist in her craft. I have gotten regular massages for the last 3 years and her body work was best in class. Her draping techniques were fantastic and she was able to get to the problem areas AND keep me completely comfortable and covered. That is a skill in and of itself. When I find myself back in this area I will definitely be reaching out for her again.

March 5, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the fantastic review! We’re thrilled to hear Tie delivered such a professional, attentive, and comfortable experience. We truly appreciate your kind words and look forward to serving you again when you’re back in the area.

Rated 5 out of 5 stars

The most amazing experience

The most amazing experience. Helped so much with post op pain and bruising.

February 27, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear the session helped with your post-op recovery and brought you relief. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Euniq’s massage was wonderfully…

Euniq’s massage was wonderfully relaxing, professional and she was easy to book an appointment with. Will definitely schedule again.

February 26, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the lovely feedback! We’re so glad to hear you had a relaxing and professional experience with Euniq. We look forward to serving you again.

Rated 5 out of 5 stars

Excellent Mosses

She is a dedicated, knowledgable and caring professional. The experience was better than any 5-star spa I have been to. Will definitely see her again.

February 23, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the incredible review! We’re thrilled to hear your experience exceeded even a 5-star spa. We truly appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Well worth the time and money.

Thoughtful, listens well to clients needs and wishes, will be back for more!

February 25, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the kind words! We’re glad to hear your therapist was attentive and truly listened to your needs. We look forward to serving you again.

Rated 5 out of 5 stars

Millie is very knowlegable about the human body which relates to a very good massage.

Millie is very knowledgeable about massage and is strong enough to give a good deep massage. She is also a very sweet person and speaks good English, Spanish and French.

February 22, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear Millie delivered a knowledgeable and strong deep massage experience. We truly appreciate your kind words.

Rated 5 out of 5 stars

Fantastic

Very Kind and professional he knows what he is doing great Skills
Would definitely book Stacey again as well as Highly Recommend Stacey
Very well pleased

February 21, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear Stacey delivered such a skilled and professional experience. We truly appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Wonderful massage experience

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, professional, and knowledgeable. I'll definitely use BigToe again to book a relaxing massage or for any body aches.

February 19, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the thoughtful review! We’re so glad Noah listened carefully to your needs and delivered the right balance for a truly relaxing session. We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Great experience!

Bigtoe made it easy to book an appointment. Melanie was punctual, prepare, and professional.

February 17, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re glad the booking process was smooth and that Melanie delivered a punctual and professional experience. We truly appreciate your review.

Rated 5 out of 5 stars

Monique was very respectful and super…

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone who is needing a great soothing massage to request Monique.

February 14, 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful review! We’re so glad to hear Monique made you feel comfortable and delivered the perfect pressure. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Nicole was amazing!

Nicole was amazing!! She found our difficult to get to cabin and made it right on time. She was very accommodating and very attentive to the areas my wife amd I both needed focus on! We will be booking with Nicole every time we come to town from now on!!

February 13, 2026
Unprompted review
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Reply from Bigtoe

Thank you for the fantastic review! We’re so glad Nicole made the trip seamlessly and delivered such attentive care for both of you. We truly appreciate your loyalty and look forward to serving you again on your next visit.

Rated 5 out of 5 stars

Absolutely top-tier experience

Absolutely top-tier experience. Martina is highly skilled, professional, and incredibly attentive to detail. The session was both deeply relaxing and therapeutically effective — she clearly knows what she’s doing and takes pride in her work.
She created a calm, respectful environment and never made the session feel rushed. In fact, she went above and beyond with extra time to ensure everything felt complete. That level of care and professionalism is rare.
If you’re looking for quality, consistency, and a truly elevated massage experience, book her. You won’t regret it. I’ll definitely be scheduling again.

February 11, 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the incredible review! We’re thrilled to hear Martina delivered such a thoughtful, professional, and elevated experience. We truly appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Precessional, Experienced, Amazing ,

Jessica was very punctual, polite and professional! She made me feel relaxed and comfortable. I slept better than I’ve slept in a long time. She did an amazing job. Thank you.

February 11, 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear Jessica helped you feel relaxed and comfortable—and even sleep better afterward. We truly appreciate you choosing Bigtoe.

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