Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
He explained what happens next and upped my claim to urgent for me
July 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Anne, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer service
It was a very good experience to talk to an articulate human being with good social skills. After several phone calls that couldnt be finalised, Rosanna remained friendly, patient and helpful talking me through the transaction with ease. She left me with a sense of continuity and confidence in the company.
July 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy update
Although originally a courtesy call I was able to update my policy with a minimum of fuss as usual
July 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks James, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jayne who explained…
I spoke to Jayne who explained everything perfectly thank you
July 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Vincent, it's great to know your mention of i spoke to jayne who explained made a difference. We appreciate you saying that.
The BIG Warranties Team
Sam was very happy to assist me with my…
Sam was very happy to assist me with my claim & booked an engineer for tomorrow… super fast response. 💯 for customer service 😀
July 9, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Olivene, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane had very good customer service and…
Jane had very good customer service and explained everything very well over all a very good experience.
July 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks David, it's great to know your mention of jane had very good customer service and made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful polite guided me through the…
Helpful polite guided me through the policy
July 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy upgrade
Roseanna was very helpful and clear on the services available. I requested time to discuss the change in policy with my husband and agreed for Roseanna to call me back later, which she did. Everything was put into place over the phone and all the important information explained during the call.
July 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Claire, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was very polite and patient and…
Jane was very polite and patient and took time to answer all my questions.
July 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Yasmine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was fantastic great service…
Rosanna was fantastic great service looking forward to being insured 🙏
July 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Liam, it's great to know your mention of rosanna was fantastic great service made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Thanks Kenneth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Thanks Joy, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very pleasant and helpful
Very pleasant and helpful, answered questions.
July 6, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful
Very helpful, let me talk through and raise the claim on the phone vs leave me to do it online. It was a potential safety issue and he recognised it was important I spoke to someone
July 3, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Alison, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service from Gemma
Excellent service from Gemma, very knowledgeable and explained things well. Highly recommend this company.
July 2, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Marjorie, it's great to know your mention of excellent service from gemma made a difference. We appreciate you saying that.
The BIG Warranties Team
I was very impressed with the way Helen…
I was very impressed with the way Helen explained everything to me and answered all my questions.She was very friendly but also very professional.She is a credit to her Company.
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane
The lady that I dealt with “Jane” was very helpful and professional
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Nick, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Big warranties
The lady that spoke to me was so easy to talk to, so helpful and friendly. Rosanna I'm sure her name was.
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Thanks Linda, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great
Great! it’s definitely 5stars for me, very helpful Friendly …would recommend your service ..Harry helped above and beyond
June 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Janet, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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