BigYellowBag Reviews 403

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Absolutely wonderful company with a great product! We have ordered the garden soil for the past few years to amend our garden and flower beds. What a difference it has made! Beautiful rich, black so... See more

Rated 5 out of 5 stars

User friendly ordering even for me no problem ordering on line. Delivery was out exactly where I had asked for it to be left, guy was here and gone before I could get out to thank him. As for the so... See more

Company replied

Rated 5 out of 5 stars

Excellent service - discount coupon for $10 utilized, delivered on the date promised but more importantly placed in the exact location on my front yard grass I had marked out with some garden tools, t... See more

Rated 5 out of 5 stars

Superb customer service, They returned my call very promptly and were super friendly, professional and helpful. Soil was delivered in 2 days exactly as promised. Beautiful rich high quality soil, you... See more

Company details

  1. Garden Center
  2. Furniture Store

Information provided by various external sources

Getting quality black garden soil and mulch delivered to your home has never been easier than with BigYellowBag®. All you have to do is call or order online and we deliver. That’s it! No lugging, no mess and you don’t have to be home to take delivery. Join the tens of thousands of happy customers who have been having top quality black garden soil & mulch delivered in the BigYellowBag® since 1994. If the BigYellowBag® Black Garden Soil is not exactly what you expected then we will pick it up and refund you 100%.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great Garden Soil

Easy to order and arrived at right place on time. Beautiful soil mixture for my veggies.

May 22, 2021
Unprompted review
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Reply from BigYellowBag

Thanks so much for your business and for taking the time to provide us with some feedback! All the best and happy gardening!

Rated 2 out of 5 stars

Disappointed.

The new yellow bag I have ordered this year is not a garden soil as I was expecting like in previous years. Customer service was good but delivery person wasn't friendly and is in a hurry. Bag size appears smaller and contents appears like a compost which is not ideal for my clay soil. I think I won't order this product again.

May 16, 2021
Unprompted review
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Reply from BigYellowBag

I'm distraught to hear that your BigYellowBag was anything less than stellar. Please send an email to mail@bigyellowbag.com with some pictures, detailing your concerns and I hope we can come to a fair resolution over all of this! Our BigYellowBag's still hold slightly over 1 cubic yard of soil or mulch!

Rated 4 out of 5 stars

Call the number to confirm delivery

First time order. Didn't came on time. Has to call the number on email to know exactly when it is getting dispatched. The new blend soil has a bit of weeds but not too much. The bag was durable. The staff were nice. They delivered the product on the day the dispatcher say it would be delivered and not the day you requested as they have to group orders. The driver delivered where instructed to drop off. A bit expensive but I think worth it.

May 9, 2021
Unprompted review
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Reply from BigYellowBag

THanks so much for your business and for taking the time to provide us with some feedback. My apologies for the late delivery, but I'm happy to hear that everything else went smoothly. All the best and happy gardening!

Rated 4 out of 5 stars

Disappointed with the bag waste!

Went smoothly and gardening soil looks good. Fair bit of weeds but pretty easy to nip in the butt.

I was VERY DISSAPOINTED that they do not pick up the empty bags. What a waste, I will be looking for more sustainable solutions in the future.

May 9, 2021
Unprompted review
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Reply from BigYellowBag

Hey Laura! Thanks for taking the time to provide us with some feedback! Please send us an email at mail@bigyellowbag.com and let me know your local BigYellowBag supplier. I believe most of our suppliers have empty bag return options as of now! All the best and happy gardening!

Rated 1 out of 5 stars

Turns to concrete and not sustainable

I ordered this soil because it was recommended by a friend who has been using it for several years. I called to see how much was recommended and placed an order. (6 cubes were recommended). Once it arrived it was dropped off at my house and my husband abd I tilled it into my garden and added it to any raised beds we have and my neighbor tilled it into his garden. And I still had 1 1/2 cubes left. And once these bags are dropped off there’s no moving them so your stuck with them until they’re empty. And they aren’t cheap so there’s problem number 1 that I was over quoted and got way more than I needed. And my husband is not happy with the giant eyesore of a yellow bag sitting in our yard...
Problem 2- I had a chat with one of the reps through social media with all of the ways I can use the soil/ which he said for pretty much anything. And I was told I don’t need to add anything to the soil. I asked if I could use for some of my house plants and for starting seeds indoors and he said yes.... basically it has killed half of my house plants and it’s impossible to use for starting seeds inside. It gets hard as a rock and all the leaves turned brown.
Problem three- because it gets hard as a rock you have to constantly water it- which to me is not a sustainable solution, costs me even more money and more work. I called another rep about this and they said” oh well you will need to water it at least every other day and you probably can’t do it by hand and will need to install a sprinkler system that has a timer...” are you kidding me? So now I not only have to install a sprinkler system, but I had to order an electric water pump to pump the water from my rain barrel because I don’t want to water my garden with the chlorinated tap water... so this has become a big headache for me when it was supposed to be a relaxing hobby over the summer. And many of the seeds I started never even grew and it’s been a month. It says on their website: 4x the water retention of regular soil: with 4x the water retention of regular soil, drought and water restriction will not be as damaging to gardens and regular lawns. Conversely because it’s humus compost, soil 3 improves drainage in heavy clay soils...” this is the complete opposite of my experience with this product and what they recommend AFTER you buy the product.

May 8, 2021
Unprompted review
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Reply from BigYellowBag

Tammie, I'm distraught to hear that you had such a negative BigYellowBag experience! Please call your local BigYellowBag supplier and we'll do our best to reach a fair resolution over all of this.

Rated 3 out of 5 stars

My bag came this morning and the…

My bag came this morning and the employees were nice. But I got what looks like mostly manure not garden soil I paid for. I called and was told I could mix dirt into it. I don’t have extra dirt for this. I wanted garden soil for my greenhouse. I guess I own it now and need to shop around for a pile of dirt. I’m 68 and this misunderstanding will turn into a much needed workout in the hot sun. Too bad I don’t have a cheap cement mixer to help mix everything if I can find clean dirt. Keeping it is easier than stressing through returns and refunds for both parties.
Real garden soil is on sale at Home Depot!

April 14, 2021
Unprompted review
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Reply from BigYellowBag

Hey Dennis! Thanks so much for providing this review. We take pride in providing high quality garden soil, and I'm sorry to hear that your bag was anything less than stellar. We try our best to provide industry leading customer service as well, so if you decide to order another bag and anything isn't right, be sure to reach out to your local supplier to reach a solution! All the best and happy gardening.

Rated 1 out of 5 stars

I had ordered my soil January 2021 and…

I had ordered my soil January 2021 and picked a date that worked for me. Made arrangements for before and on delivery date for guys to wheel barrel soil into my back yard so I would be able to use my drive way. Had to send an email for my order to confirm the day before too only find out it was switched to 10 days later without me knowing. Super dissatisfied and disappointed she nice now I have to make other arrangements for help to carry my soil. Spoke to someone at the office and pretty much they don’t care!!!

April 1, 2021
Unprompted review
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Reply from BigYellowBag

Hey Tammy! We do our best to communicate our delivery dates effectively, but some of those early season orders can provide complications. We've adjusted your delivery date to more closely align with your original order, and hope that your garden grows great this year! All the best and happy gardening!

Rated 5 out of 5 stars

Just in case you needed to know this

Just in case you needed to know this, I have compared the composted earth I bought in bags from Richie's Feed & Seed this spring, to the Big Yellow Bags of earth I have bought in previous years.

The composted earth from Big Yellow Bag is by far superior and has more compost & far less weed seeds in it than the cheaper bags from Richie's do. The earth from Big Yellow Bag grows better vegetables (& a bigger crop) with a lot less weeds.

So this fall I will have to remove the earth from the 4 x 4 raised beds and spreading it over the grass in my front yard & just reseeding it with grass.
All that work & time & money for nothing this year.

Next spring I'll have to buy 2 more Big Yellow Bags and I'll refill my raised garden beds with the good stuff.

So if you were buying the bags of earth, instead of The Big Yellow Bag, like I did this year, just to save a few bucks, you may have noticed a lot of weeds growing & wondered about this.

Save your money. Save your back.

July 12, 2020
Unprompted review
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Reply from BigYellowBag

Thanks so much for your comprehensive review Ruth! We truly appreciate you taking the time to let everyone know about your experience. All the best and happy gardening!

Rated 1 out of 5 stars

IT USED TO BE GOOD NOT ANYMORE!

A few years ago I bought a big yellow bag and absolutely loved it. This year I thought I would get another one since the old stuff I have still in containers is STILL great soil. I also have some spots in my lawn I wanted to top dress. As expected the order process was simple and the delivery was within a week GREAT! When I opened the bag I was disappointed to find a BIG YELLOW BAG OF STINKY MUD! I immediately emailed my complaint and quickly received a phone call apologizing that they had a lot of rain and I could either wait for it to dry or they would send a new bag in a week or two when they got a new shipment. I opted to wait... in the meantime I scooped out a few buckets full and dried it myself only to find that when it dried it turned into concrete! (I actually made some sculptures out of it) Well after over 2 weeks of waiting I reached out again and asked "how much longer"? again received a quick phone call, this time from "The Boss" who gave me a delivery date of May 4th (another 2 weeks away) by the 10th of May, I asked for a refund and to get this bag of whatever it's filled with out of my yard... with no reply, I put in a dispute with my credit card company and am still awaiting the outcome. Save your money

June 15, 2020
Unprompted review
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Reply from BigYellowBag

Tony, I'm distraught to hear that you had such a negative experience. We have been experiencing a heavy volume of orders and we're doing our best to accommodate everyone while operating with restricted staff due to the outbreak. Please send an email to mail@bigyellowbag.com with the phone number you used to place your order, and your postal code so we can look into your order and work towards a solution. My sincere apologies for this mishap and I hope we can reach a fair resolution.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The driver was extremely polite place the bags right where we wanted them. The product looks fantastic. I would highly recommend this company

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Wow ..

Wow ... I am so super pleased - your driver is amazing - so curtious and such a happy guy on such a cold day - thanks you'll be hearing from us again, and again!

April 16, 2020
Unprompted review
Rated 4 out of 5 stars

I bought 3 bags from you the 1st 2 were…

I bought 3 bags from you the 1st 2 were great, the last one not so much. It had alot of little rocks in it. I would add a picture to show but there isn't a way to do it.

August 11, 2019
Unprompted review
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Reply from BigYellowBag

Hey Leeann,

I'm happy to hear your first couple bags went smoothly, but my sincere apologies for the most recent poor quality bag. I see you have sent photos to us via email and we'll try to come to a fair resolution!

All the best and talk soon,

The BigYellowBag Team

Rated 1 out of 5 stars

Yes there is bugs and weeds !!!

Yes there is bugs and weeds .I know it is from this soil the area where i did not use the soil has no weeds and nothing eating plants .
I did receive a call from yellowbag and she was surprised .I asked for refund and she said ok ,I have not seen a refund yet so not happy about that either .
Now i see from the comments i am not the only one .
Would i order again NO
Would i recommend NO

June 10, 2019
Unprompted review
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Reply from BigYellowBag

Shaun, as I have previously stated in replies to your other reviews, I am terribly sorry for your BigYellowBag experience. Clearly the product you received was not up to our quality standards and we'd like to try to rectify the situation. Please reach out to mail@bigyellowbag.com with your order number, some pictures and a brief explanation. We're in the business of making people happy and we'd like to do what we can to come to a fair resolution.

Rated 3 out of 5 stars

Clumpy and Possibly “Pesty”

I will start with the positive. Quick to order and the customer service when I called to order was great. The delivery person was awesome. He was sure to let me know if he was to place the bag in my yard it wouldn’t be good for my lawn and the machine he uses could hurt my lawn. Now the downside. The soil itself is odd, very clumpy and when dry it super clumpy. I also purchased bags of soil from somewhere and filled one of my raised beds with that as opposed to the soil from the big yellow bag and it has way less weeds growing. I’m not sure if the seed like things are seeds or not but it seems like they are the cause of it. I am also contending with cutworms and flea beetles. I have not had issues with those until this year. I read up on cutworms and it says they winter in soil, so I’m afraid they may have come with the soil. I can’t guarntee and of those things, the seeds or bugs, are directly related to the soil delivered but I do see a major difference since the new soil. In the future I think I will stick with the individual bags I get from other places.

June 10, 2019
Unprompted review
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Reply from BigYellowBag

Thanks so much for your comprehensive review, Village Homesteader! I am distraught to hear that your soil was not up to our quality standards. We do our best to keep weeds and pests out, however we avoid using harmful chemicals or sterilizing the soil because we know that the microorganisms found in the soil are essential to peak plant performance. Please send some pictures of the poor quality soil to mail@bigyellowbag.com along with your invoice number and the phone number you used to place the order with. We'd be happy to take a look and try to come to a fair resolution over it all. Thanks again and we look forward to hearing from you!
-The BigYellowBag Team

Rated 2 out of 5 stars

I ordered a Yellow Bag ( 1 cubic yard )…

I ordered a Yellow Bag ( 1 cubic yard - Invoice # 107672 ) of screened loam to be delivered on May 16th. Delivery was late, the next day, which wasn't a real problem, due to the rain. After laying down the 'loam' over my front and back lawns, as a top cover, with new seed, and watering I have discovered what this 'loam' really is. CLAY - at least 50 % clay and a horrendous amount of gravel ( I'm not looking forward to the fall and next spring having to rake out all the gravel ). I will now have to buy bags of top soil ( which I originally did not want to do - I wanted the convenience of sufficient loam, to apply it as needed ) to address the clay patches all over my lawns - it is smothering and killing the grass, due to the compacting nature of clay. I have had to rake out the larger clay lumps ( like concrete ) and transfer them to the compost bin.
Needless to say, this is more time and $ than I anticipated. I'm really p----d off. The product looks good when you shovel it out of the bag, but as you water and rake, it really poor quality becomes apparent. I will never go this route again.

June 1, 2019
Unprompted review
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Reply from BigYellowBag

John, I'd like to extend my sincere apologies for this awful experience. I assure you that we aim for much higher quality standards and many of our customers have been more than happy with their soil. Clearly you received a bad bag and we'd like to do whatever we can to rectify the situation. Your local BigYellowBag supplier will reach out and try to come to a fair resolution. I completely understand your frustration and hope we can make up for it.

Rated 5 out of 5 stars

Great Customer service ....great…

Great Customer service ....great price.....delivery is hassle free. Don't know why anyone would want to have a pile of dirt dumped in their driveway when they can have the Big Yellow Bag delivered!!!!

April 9, 2019
Unprompted review

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