Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
Company replied
I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
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Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery stated 5 business days to…
The company promply solved a delivery issue and showed efficieny and speedy client service. Congrats to the team.
April 29, 2026
Reply from Bikeroom
Thank you for your feedback.
We’re very sorry to hear that the delivery has taken significantly longer than expected — this is understandably frustrating and not the experience we aim to provide.
Estimated delivery times can sometimes be impacted by preparation or logistics constraints, but delays of this length should be clearly communicated and followed up.
We will review this situation internally to better understand what happened and improve our delivery communication.
— The Bike-Room Team
“Ready for Ride” preparation included, but the headset was loose — most likely the bearing was not properly adjusted. Because of this, I had to take the bike to a local
I received my new bike with the “Ready for Ride” preparation included, but the headset was loose — most likely the bearing was not properly adjusted. Because of this, I had to take the bike to a local service to inspect and fix the issue.
April 27, 2026
Reply from Bikeroom
Hi Robert,
Thank you for your review. We are sorry about your experience and that you had to seek external support, that should not be the case. We took your feedback into consideration and work with our operations and mechanics to avoid this in the future.
We hope you can still enjoy your bike.
The Bikeroom Team
Easy buying experience on website
Easy buying experience on website. Items well packaged in excellent condition on arrival as expected. Package once shiped is tracked online until delivery. I would buy again from this seller.
April 24, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that the buying experience was easy and that everything arrived in excellent condition, well packaged and fully tracked.
We’ll be glad to assist you again for your next purchase!
— The Bike-Room Team
Very good experience with bike room.
Very good experience with bike room.
Very fast customer service and shipping.
April 24, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that you had a very good experience and appreciated the fast customer service and shipping.
Enjoy the ride!
— The Bike-Room Team
Excellent After sales Service
I bought a bike from Bikeroom less than a year ago. After a few months, I encountered some issues with the free hub. Bikeroom helped to diagnose the issue and recommended some fixes. When it didn't work and the mechanic highlighted that the issue could be from the free hub, Bikeroom offered to send a replacement free hub to resolve the issue. Unfortunately, the free hub they sent was not the right one for my wheel. After my feedback, they sent another free hub for my wheel to me. With the new free hub, the issue has been resolved.
The entire experience of support from fault identification and replacement parts was good. Very good experience dealing with Bikeroom, a very honest and reliable bike company.
Thank you so much for your customer service and support.
April 26, 2026
Unprompted review
Reply from Bikeroom
Thank you for your detailed and thoughtful review!
We’re really happy to hear that our team could support you throughout the process — from diagnosing the issue to ultimately resolving it with the correct free hub.
We appreciate your patience during the back-and-forth, and it’s great to know that the final solution worked perfectly. Providing reliable after-sales support is very important to us.
Thank you again for your trust and kind words!
— The Bike-Room Team
Cheap, Professional, Bikeroom
There’s not much to say. It’s a professional company. I picked up my bike myself and was pleasantly surprised by how friendly and large the team on site was. I would definitely recommend them.
January 20, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you had a positive experience picking up your bike and that our team made a good impression.
Thanks a lot for the recommendation — enjoy your ride!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your feedback!
We’re really glad to hear that you found our service efficient and professional.
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that you appreciated both the attractive pricing and the customer service.
Enjoy the ride, and thanks for your trust!
— The Bike-Room Team
bike was not in stock but alternative offered
The chosen bike was kot in stock, despite listed on the website. However, the customer support offered a good alternative. Delivery on time, well packaged, ready to ride. Great price for a new bike.
April 14, 2026
Reply from Bikeroom
Thank you for your feedback!
We’re sorry that the initially selected bike was not available, but we’re glad our team could offer a suitable alternative that met your expectations.
Great to hear that delivery was on time, the packaging was secure, and the bike arrived ready to ride at a great price.
Enjoy your ride!
— The Bike-Room Team
Good source of products
Good source of products, perfect packing, just took some time to receive my order.
April 13, 2026
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that you appreciated the product selection and the quality of the packaging.
We also take note of your comment regarding the delivery time — we’re continuously working to improve this.
Enjoy your ride!
— The Bike-Room Team
Can recommend it.
The bike was delivered on time and in perfect condition, very well packaged, and the delivery process was transparent and easy to track.
April 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that the bike arrived on time, in perfect condition, and well packaged. Great to know the delivery process was transparent and easy to track.
Thanks for the recommendation!
— The Bike-Room Team
Overall service was great
Overall service was great. No delays, no loose parts and safe packaging.
April 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that everything went smoothly — no delays, secure packaging, and everything in perfect condition.
Enjoy the ride!
— The Bike-Room Team
Excellent service
Excellent service - bike arrived just as I had ordered it and right on time. Carefully packaged and was able to ride it already the next day! Highly recommended.
April 9, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything went perfectly — from the on-time delivery to the careful packaging. Even better that you were able to ride it the very next day!
Thanks for the recommendation, and enjoy the ride!
— The Bike-Room Team
The ordering and delivery process went…
The ordering and delivery process went smoothly. The bicycle arrived at my home, securely packaged and in good condition, just as described. Delivery from Italy to Germany was also no problem. My experience with Bikeroom was very positive; I would gladly order again.
April 2, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that the ordering and delivery process was smooth and that your bike arrived safely, exactly as described.
Great to know that shipping from Italy to Germany was seamless and that your overall experience was very positive.
We’ll be happy to assist you again whenever you’re ready for your next bike!
— The Bike-Room Team
Fast delivery
Fast delivery. I was kept up to date on the progress of my order. The bike was well-protected for transport.
April 8, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that the delivery was fast, that you were kept informed throughout the process, and that the bike arrived well protected.
Enjoy the ride!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that everything went great and that you’re very happy with the experience.
— The Bike-Room Team
Great shop with wonderful team bikes
Great shop with wonderful team bikes! Everything was exactly as advertised. Thank you.
April 8, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything was exactly as advertised and that you enjoyed our selection of team bikes.
Enjoy the ride, and thank you!
— The Bike-Room Team
Honestly really great experience and…
Honestly really great experience and super happy with my bike
April 8, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear you had a great experience and that you’re super happy with your bike.
Enjoy the ride!
— The Bike-Room Team
Everything was super
Everything was super. Bike was in perfect shape and ready to use. Price was super attractive. I am more than happy.
April 8, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything was perfect — from the condition of the bike to the attractive price.
Enjoy your ride, and thanks again for your trust!
— The Bike-Room Team
Great value for relatively low price
Great value for relatively low price. I love my Bianchi in Celeste.
April 3, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you found such great value — and even happier that you love your Bianchi in Celeste. A truly iconic color!
Enjoy every ride!
— The Bike-Room Team
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