Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
Company replied
I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
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Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Misleading sales tactic followed by a…
Misleading sales tactic followed by a ghosted refund.
3 weeks since written cancellation request,all bank details provided
I am posting this as a "Buyer Beware" regarding the sales and refund process at Bikeroom . What started as a promising interaction has turned into an 19 day struggle to recover a large amount of money
My experience began when I placed a brand new bike in my cart and didn't proceed with salw. A representative contacted me promising an offer. I specified I was only interested in a different color; they subsequently added a bike in that color to my order and sent a bill. Crucially, the bill made no mention of the bike being a "demo" model, leading me to believe it was new, like the one originally in my cart. I transferred amount via bank transfer.Upon discovering it was a demo bike, I immediately emailed to explain the misunderstanding, cancelled the order, and requested a refund.
The Refund Timeline:
* Feb 16: I emailed the Bikeroom representative to confirm the cancellation. They sent an email promiseing a confirmation email "later that day." No email was ever sent.
* Feb 17–26: No funds arrived in my bank account.
* Feb 27: I sent a follow-up email to the rep I was directly communicating with regarding the missing funds
"I haven't received the bank transfer refund yet. My bank details are correct "
. No response was ever received
* March 3: Sent a second follow-up email to customer service help email.
"Hi Bikeroom, I am checking on the refund for Order # (requested Feb 16). I provided my IBAN weeks ago but still haven't received the funds or a confirmation. Can you please provide the TRN (Transaction Reference Number)? I am worried the transfer may have failed."
No responses or updates received since Feb 16. Still no sign of refund
As of late in the evening ,March 5 (Today)
While international transfers can take a few days, we are now at 3 weeks since Bikeroom received my cancellation request.
I had a long email conversation with the rep if bikeroom and they were well aware I wanted a refund. They proceeded to then ghost my follow up emails when I became concerned about my refund. Unacceptable in my opinion
I am now forced to contact my bank and see what they can do to try and recover my funds
Edit March 9th. Received refund
March 5, 2026
Unprompted review
Reply from Bikeroom
Thank you for your feedback.
We are sorry to read about your experience and understand your concerns.
At BikeRoom, we strive to provide a transparent and reliable service at every stage of the customer journey. What you describe does not reflect the standards we aim to deliver.
Please note that situations involving order modifications, cancellations, and international bank transfers may occasionally require additional processing time and coordination. That said, clear and timely communication should always be ensured, and we regret if this was not your experience.
We can confirm that the refund has now been completed. We appreciate your patience and understanding while this was being processed.
Thank you for bringing this to our attention.
— The Bike-Room Team
Great buying experience
Great buying experience. The bike was carefully packed by the Bikeroom staff. The delivery was fast and arrived at destination faster than estimated. Would definitely buy another bike from Bikeroom!
February 25, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that your buying experience was smooth, the bike was carefully packed, and delivery was even faster than expected.
We’ll be glad to assist you again whenever you’re ready for your next bike!
— The Bike-Room Team
Everything was great
Everything was great. The bike arrived in time and it totally correspond to the description. Very good services. I recommend Bikeroom
February 26, 2026
Reply from Bikeroom
Thank you for your review!
We’re really glad to hear that everything went great — the bike arrived on time and matched the description perfectly. Happy to know you appreciated the service as well.
Thanks for recommending BikeRoom!
— The Bike-Room Team
Nice bike
Nice bike, nice customer service, everything went smoothly. Nothing to criticise
February 24, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that everything went smoothly and that both the bike and our customer service met your expectations. Great to know there’s nothing to criticise!
— The Bike-Room Team
Tommaso at Bike-room – Outstanding Service from Start to Finish!
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled.
A huge shout-out to Tommaso – he was incredibly helpful, fast and professional throughout. He patiently guided me through the build, arranged a free seatpost swap (zero-offset) and gave me a great price on the Selle Italia SLR S3 Carbonio 3D.
Communication was always friendly and smooth in Italian, German or English.
The bike arrived beautifully packed, the Pixel Green colour looks stunning, and it rides like a dream. Everything went flawlessly.
Thank you Tommaso and the whole Bike-room team – I’ll definitely buy again and can highly recommend them!
Joachim Seifert
Berlin, Germany
March 2026
February 25, 2026
Reply from Bikeroom
Thank you so much, Joachim, for this incredible and detailed review! We're truly happy to hear that your Wilier Rave SLR purchase was a flawless experience from start to finish.
Thank you again for the trust, the recommendation, and the kindness of your message. We’ll be very happy to assist you again anytime!
— The Bike-Room Team
Great Service
Bought a great secondhand bike at a very reasonable price. Delivery took a while as an issue with the powermeter was picked up, and rectified, during the service. Bike arrived in perfect condition. Would definitely recommend.
January 15, 2026
Unprompted review
Reply from Bikeroom
Thank you for your review!
We’re really glad you found a great second-hand bike at a very good price. The delivery delay was due to the powermeter issue our team identified and fixed during the service — we prefer taking a bit more time to make sure everything arrives in perfect condition, and we’re happy to hear that it did.
Thanks for the recommendation!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re glad to hear you appreciated our customer service, our bike selection, and the great value we offer.
— The Bike-Room Team
The service was truly excellent.
The service was truly excellent.
While the initial response took a little time, everything went smoothly afterward.
As it was a high-value item, the packaging was meticulous and very well done.
February 12, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that the overall service was excellent and that everything went smoothly after the initial response. For high-value items, we put extra care into the packaging, so we’re glad to know it gave you confidence.
— The Bike-Room Team
Outstanding experience
Outstanding bike quality, incredible attention to detail, fair pricing, and fast, clear communication throughout. The whole process was smooth and completely stress-free.
A special thank you to Tommaso for his dedication, patience, and hard work — his commitment to customer care truly stands out.
Highly recommended. 🚴♂️
February 9, 2026
Reply from Bikeroom
Thank you for your outstanding review!
We’re thrilled to hear that the bike quality, attention to detail, pricing, and communication all exceeded your expectations. Knowing the whole process felt smooth and stress-free is exactly what we aim for.
Tommaso will be especially happy to read your words — his dedication and care are a big part of what makes our service special.
Thank you for the recommendation — enjoy every ride! 🚴♂️
— The Bike-Room Team
Bike came exactly as described!
The pre-owned bike came exactly as described.
it was well packed & fast shipped.
Team supported fast with a challenge with a side-order.
February 12, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your pre-owned bike arrived exactly as described, well packed, and quickly shipped.
Great to know our team was able to support you promptly with the side-order issue too.
Enjoy the ride!
— The Bike-Room Team
top service
February 11, 2026
Reply from Bikeroom
Thank you for your feedback!
Great to hear that you found our service top.
— The Bike-Room Team
Cannondale supersix lab71
My Cannondale superix lab71 was delivered in really good conditions... completly refurbishment and very well packed....👍👍👍
February 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your Cannondale SuperSix LAB71 arrived in excellent condition, fully refurbished, and perfectly packed. Enjoy this exceptional bike — and happy riding! 👍👍👍
— The Bike-Room Team
Already got 2 bikes
Already got 2 bikes. Will get the next one through Bike Room. All perfect - the bike, the service. How are you doing, guys?! Bravo!!!
February 12, 2026
Reply from Bikeroom
Thank you for your amazing message!
We’re really happy to hear that you already got two bikes from us — and even happier that you’re planning to get the next one through Bike Room. That means a lot to the whole team!
We’re doing great, and messages like yours motivate us even more.
Grazie 🙌
— The Bike-Room Team
Super service
February 11, 2026
Reply from Bikeroom
Merci pour votre retour !
Ravi de savoir que vous avez trouvé notre service super.
— The Bike-Room Team
Great Service from Mattia
I had lots of challenging questions which were dealt with patiently over the course of a good few days. Unlike other online companies I was assisted by the same person throughout, Mattia, who helped iron out all the issues. Great service. All I need now is for the bike to arrive on time and ready to ride as promised!
February 18, 2026
Unprompted review
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that Mattia supported you with patience and consistency — having the same person follow your case from start to finish is exactly the experience we want to provide.
Now we’re making sure the bike arrives on time and ready to ride, just as promised.
Thanks again for your trust!
— The Bike-Room Team
Excellent - thanks
Excepted a small delay due to the bike supplier, service is excellent.
Special thanks to the wonderfull support Team
February 11, 2026
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that everything was excellent despite the small delay from the supplier. Your kind words for our support team mean a lot — thank you!
— The Bike-Room Team
Perfect
Perfect! Super happy with the bike & service.
I still cant believe, that I was able to get the colnago c68 for this price with this amazing quality.
I had some questions which all get answered very quick. I can highly recommend bike room
February 11, 2026
Reply from Bikeroom
Thank you for your fantastic review!
We’re really happy to hear that you’re super happy with both the bike and the service — and congratulations on your Colnago C68! Getting such an iconic bike at that quality and price is something special.
Great to know your questions were answered quickly and clearly.
Thanks for the strong recommendation — enjoy every ride!
— The Bike-Room Team
Happy with bike and smooth process
The bike arrived safely and the shipping costs to Australia are now reasonable and therefore makes buying from Bikeroom a viable option.
February 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your bike arrived safely and that the updated shipping costs to Australia made the whole process smooth and accessible. Great to know BikeRoom is now a viable option for you from the other side of the world!
Enjoy the ride!
— The Bike-Room Team
It was a very positive experience
It was a very positive experience. Trying to buy something from across the world is a bit stressful but Bike Room made it very easy. They help me with bike options, bike size and all the shipping and paper work involve with getting the bike to the US.
February 5, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that your experience was very positive — buying a bike from across the world can definitely feel stressful, so it’s great to know we made the process easy for you.
Helping with bike options, sizing, shipping and all the paperwork for the US is exactly the support we want to provide.
Enjoy your new bike, and thanks for choosing BikeRoom!
— The Bike-Room Team
I'm very very happy with bikeroom ☺️
A lot of thank Bikeroom 🙏🏼☺️ I'm very happy with customer care, with shipping, with bike. Thank You very much again ☺️
I recommend it to everyone ☺️
February 17, 2026
Unprompted review
Reply from Bikeroom
Thank you so much for your lovely message! 😊🙏🏼
We’re really happy to hear that you’re very satisfied with the customer care, the shipping, and of course your bike. Messages like yours truly make our day!
Thank you again — and thanks for recommending us! ☺️
— The Bike-Room Team
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