BikeFair Reviews 

All contacts with BikeFair were great , their logistics were great and instant and timely communications were great.

Will use this service again and recommend to others.

Shawn

The seller had accidentally sold the bike I bought a few hours prior to my purchase. The BikeFair team arranged that a replacement was found without either party losing out in the end. Thanks so much!!

I bought a road bike 300 euros it broke on the first ride the chain when i was changing gears + i spend 39 euros on shipping + 9 euros in a kind of insurance that did not help me in anything just go the decathlon and buy something new with the same money cause they will not help u if you buy something that breaks right away

I had a good experience with Bikefair. Craig was very helpful and responsive. I bought a bike from their website but the seller didn’t respond so Craig went through similar bikes in the website and sent me the options in an email. He even compared two options and helped me to decide. Shipping was very quick as well. I will absolute recommend bikefair if you are after a used bike. They are truely a five-star business.

Very smooth experience. After weeks of monitoring the site I found a bike that fit my exact criteria, bought it, and it was delivered the next day (with excellent communication from the courier). The listing was accurate and the bike is great.

I’m a Canadian who bought an e-biike from Bikefair for an upcoming vacation in NL. Very responsive communication, and flexible delivery to a Dutch cousin’s home. Thanks! RvdZ

BikeFair is one of the best experiences I've had with customer service in the Netherlands. Coincidentally, I was purchasing a new bike for my daughter at the same time I was purchasing a bike for myself on BikeFair. The experiences were so completely different, let's just say I will ONLY be purchasing bike from BikeFair from this point forward.

I recently sold my eBike through BikeFair, and my experience was very positive! Safety was my top priority with such an expensive sale, and BikeFair's measures (buyer verification and secure deposit) gave me the peace of mind that I could not get from other traditional platforms.
Craig was super responsive in answering my questions and shared helpful tips for the handover. Highly recommend to anyone buying or selling a bike 😊

re their mission and vision,

This company is highly responsive to inquiries, always helpful, and readily available to address any issues or concerns. I genuinely admire their mission and vision, especially their commitment to supporting local businesses, which was a key factor.

However, a year later, I spent even more on repairs for the bike I purchased. Unfortunately, it has turned into a money pit and is not worth the money and time I have invested since buying the bike.

I have bought a bike from Rome on Bike fair website, It has arrived on time for Christmas (it's a present)
And I has been professionally assisted during all the time by Craig, who has followed up my order since the beginning. I highly recommend this website!

Update: bikefair again telling a very incomplete story. After I shared this feedback below directly over email the team apologised but told me there was nothing they could do for me. Only after I explained that this was insufficient as a response (doing nothing) and I explained that I would write a review (and did) did bikefair provide a discount or attempt to contact me by phone. Too little too late, not worth your time...the entire premise of bikefair is to not have to have this hassle and provide a guarantee (presumably why they have a role in taking the pictures and posting the ads). If you can't provide this service you don't offer any value to the customer.
....
, I had a negative experience and the seller claims that you misrepresented the bike, noting that you wrote the description of the bike (explicitly stating that bike fair takes the pictures and writes the description). Which included numerous things that were not part of the bike including
1. New brake cables (there weren't)
2. Dynamo light (there weren't)
I had to negotiate with the seller to put in the cables but her refused to put in the light.
All together this was a bad experience and I won't be using your service again because the basic premise is to provide assurances of what one is buying.

Fast and good experience!

i ordered a bike, and everything went exceptionally well. Even ordered a bundle of locks, but upon arrival figured that i didnt need it, and they still refunded me the price of the accessories.

The service was incredibly patient and accommodating.
Wonderful!

Praise & many thanks to the bike fair team & seller! Found “my perfect bike” from a seller in NL & the team & seller figured a way to ship internationally to Hungary! Bike arrived in exact condition advertised (new) & it is my perfect bike! The best! Thank you all so much… I love my new Batavus Finez Exclusive!

I recently purchased a bicycle from BikeFair while I was still in Colombia, and my experience has been nothing short of exceptional. From start to finish, the process was seamless and incredibly satisfying.

Why was it such a good experience?
The entire experience was excellent because BikeFair made the international purchase straightforward and hassle-free. The user-friendly website allowed me to select and purchase my bike effortlessly from Colombia. Upon my arrival in the Netherlands, the bike had already been delivered, perfectly matching my expectations and needs.

What did this company do well?
BikeFair's outstanding service and prompt delivery were truly impressive. Their team was not only efficient but also remarkably friendly and accommodating. They kept me informed throughout the process, ensuring I knew exactly when and where my bike would arrive. Additionally, the bike was securely packaged and arrived in perfect condition, ready to ride.

In summary, BikeFair provided an outstanding customer experience with their professionalism, reliability, and excellent communication. I highly recommend them to anyone looking to purchase a bicycle, whether locally or internationally. Thank you, BikeFair, for making my purchase so enjoyable and stress-free!

The website is complete and realiable. I needed some help from customer support and received a fast and nice response. Bike was delivered timely and in good conditions. Recommend.

Everything was in order .
I really loved the way they interact with their customers.
10/10 would recommend to everyone who wants to buy a great bike.

Very helpful. Buying a bike for my trip....lost of logistics, appreciate all the help making this work.

Very good shop, the customer service was very helpful after an issue with the delivery and they also called to check if everything was okay with the bike.