I purchased a Devinci Zero out front computer mount, the only place I could find one, and received the product here in Australia in about 3 weeks. Tracking information was regularly updated via email... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
Company replied
I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
Company replied
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to buy a specific KlickFix…
I wanted to buy a specific KlickFix saddle bag which didn’t seem to be available in the UK.
In stock at BikeInn so I ordered. It arrived within a week, securely packaged and delivered by Royal Mail.
very pleased!
April 21, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Quick delivery
Quick delivery. I have read about delays but was not my experience. Product as described and excellent value even with the shipping cost to the UK.
May 2, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything OK.
April 28, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
My second positive experience
This is my second transaction with Tradeinn, both times for products that I simply couldn’t find elsewhere in stock or competitively priced.
The buying experience was painless and the price was significantly better than other sites were offering.
Very pleased with the price, the process and the delivery was acceptable if not the quickest.
April 22, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent
Quick, simple, well informed and a v good product! Excellent all round.
April 30, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Cyclist 100% glasses nose bridge replacement.
They had the smallest component I required.
Sent it no problem, delivery not so great by the post office, they wanted a signature! Why? It was left with my unfriendly neighbour.
Let’s stop using Royal Mail.
April 26, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great pricing and product, slow postage
Great pricing and product, but inaccurate delivery estimates and poor communication. Postage to Australia took 5 weeks. Item sat as ‘in transit to dispatch centre’ for first 2 weeks, when I emailed they could not confirm if it was actually in stock and advised to cancel the order or keep waiting ‘a few days’. I waited 2 weeks and thankfully it was posted, which took another 3 weeks (acceptable, tracking was good).
All fine in the end and very happy with the price. Would not hesitate to order again but would have lower expectations for postage times.
May 1, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great price
Great price, well packaged and didn’t have to wait too long!
April 24, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Why so many questions based on such a…
Why so many questions based on such a small order, like many orders it arrived on time.
April 25, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Zero communication, parcel lost? Disaster for EU delivery.
Prices are great, but the customer service and delivery are a total disaster. I ordered a bike (Order #67724971) on March 31st. It was allegedly shipped on April 8th with an estimated delivery of April 14-15th. Today is May 1st, and I have received nothing.
This is a delivery within the EU, yet it feels like I’m waiting for a parcel from the other side of the world. I have contacted support multiple times, but I keep receiving the same automated bot replies. They are unable to provide a working tracking link or even confirm the physical location of the parcel. Their "investigation" has no timeline and provides zero information.
The lack of transparency is unacceptable. If I don't get a real human response and a working tracking link, I am proceeding with a chargeback through my bank next week. Very disappointing experience.
May 1, 2026
Unprompted review
Reply from Bikeinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department. You will receive an update shortly.
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
Import Fees - Unknown Hidden Charges
BIkeinn does not make you aware of import and UPS brokerage fees prior to placing an order for shipment to the USA. These fees will add about 20 percent to your order which will wipe away any discount you thought you were getting. Also, UPS brokerage fees are as much as the import fee. With all these fees, ordering from Bikeinn for shipment to the USA is highly not recommended!
May 1, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
Good delivery service and was kept…
Good delivery service and was kept informed
April 29, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Giving 1 star is too much
Giving 1 star is too much. This company is not serious. I am extremely intrigued about how they really operate. They take your money upfront + shipping not cheap. They hold your money and the product. 3 or 4 Weeks later want to refund your money because they can not deliver your item. Imagine that in the 21st century. I keep wondering what a great business it is for myself, I should Start pretending to sell people things take their money, invest for a month and make a profit with someone else's money.
May 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good on line presentation
Good on line presentation, clear and helpful descriptions, fast moveing and delivery services. Top!
April 29, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
An all round brilliant experience
An all round brilliant experience. Trying to find a straight steerer good air fork which was new even tho its an older model was a task in itself. I found this website by chance, and I will thank the Lords for that. I was looking for a RockShox 100mm Recon straight steerer quick release for a decent price. Trying to find the specs above isnt easy on old straight steerers. Great price found it easy to find items and order them. Yes I think its European and knew it would take a little while to arrive here in the UK a week, but no taxes or import duties needed paying. If I need anything again I would be happy to buy from them again. A very happy customer 😀
April 16, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Growing old waiting for delivery..
Original order delivery date given as 2/4/2026 it is now nearly 4 weeks later and I have only an e-mail to say its ready to be dispatched , to go with the one previously saying we are preparing your order. All very disingenuous , delay in delivery makes this site unfit for purpose. Avoid.
April 30, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great product, terrible service.
I ordered six NeverSecond gels from BikeInn. This is the second or third time I've used them.
Once you make the order - and a whopping £6.99 is charged for using Royal Mail) you get a window of delivery - which they fail to stick to.
I ordered on April 19 and was given a window of April 22-24. Finally, the box arrived on April 27, a week later. There was zero packaging in the box, which was so big you could fit a pair of shoes in and too large to go through the post box.
My previous order had a delivery date of March 19-24 for which I was charged £4.99 for delivery was also delivered outside the promised window.
Both were simple orders made unnecessarily expensive and complex. There's also no consistency on shipping costs.
I hope NeverSecond gets stocked elsewhere, soon.
April 27, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.