I purchased a Devinci Zero out front computer mount, the only place I could find one, and received the product here in Australia in about 3 weeks. Tracking information was regularly updated via email... See more
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The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
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I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible 1st time experience
Terrible 1st time experience. Ordered £60 worth of parts from them as it was well priced and in stock. Order should have arrived within a few days. Didn't get any updates but checked back after a week to find out that half my order was out of stock and the shipping date was now two weeks away. Emailed support, got a reply in German, didn't answer any of my questions. AVOID!
April 20, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Mixed experience
Mixed experience. Sometimes, the order arrives perfectly. Perhaps 1-2 days later than indicated, but that's not a big deal. However, things went wrong with one order I placed recently. The package was delivered in a parcel shop, and I could pick it up with a code. However, the code did not work. I contacted DPD (they have a working phone number on their website and provide good support, as far as they can, so compliments to DPD!!). Apparently there was a technical problem with the lockers that would be fixed in a day, and they asked me to contact BikeInn/TradeInn to arrange a new pickup code. However, BikeInn did not understand my request for a new code. They started an investigation with DPD where my package was, and I would be informed 10-14 working days later. My package was not lost, as it was actually in that locker that I could not open. A few days passed, I emailed with BikeInn several times, but after 5 working days the package was send back to BikeInn by DPD as you have only a few working days to pick up the package. BikeInn said they would process the package, but so far I have heard nothing... The package was returned by DPD on the 16th of April, and now where the 30th of April... I've just send them an email demanding a full refund of my payment ASAP, let's hope for the best...
After posting this review, I received an email stating my money was refunded and it actually was.
April 30, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
fast delivery and good service
April 23, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Competitive pricing and delivered…
Competitive pricing and delivered quickly.
April 29, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Products were in perfect condition and…
Products were in perfect condition and packed accordingly. However, the shipping estimation was on the 22nd, and I received the order on the 28th.
April 28, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything went smoothly
Everything went smoothly. The package arrived on time and the store is legit.
I had never ordered anything from them before, so I approached it with a lot of caution, but the product I ordered arrived quickly. The store also kept me informed about each stage of the delivery and where the package was.
Overall, I am very satisfied.
April 22, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Received the wrong product (dry weather…
Received the wrong product (dry weather bike lube in stead of all weather bike lube). Made a report with Bikeinn. They asked me to send it back for inspection. Very inefficient, time consuming and difficult.
Decided to keep the product and buy the correct product at my local bike shop.
April 24, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Superb and top tier bike parts amen
I prefer better bike part sources that are useful to custom. Practically everywhere I shop there is useful used or more often than not new components with reliability and good strength. Bike inn is one of those businesses. I don’t want to lie and say their service is heavenly but it does what is says it will do. And that’s pretty smart. Thanks
April 29, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
SCAM
SCAM! They sent me an empty box after placing my order online. Now there is no way to speak to a human, and all I get is a generic auto response! (just like all their responses here)
DO NOT shop at BikeINN or any of the 'something'-inn, they will steal your money!
Order: 68140686
19% of TradeInn reviews are negative.
1 number of Days of waiting to see if I get money (Euros 222.94) after they send me an empty box
April 20, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Really great selection at a really…
Really great selection at a really great price. Delivery was super slow though. For reference we sent people to the moon and back before this was delivered. Nearly 4 weeks between purchase and delivery.
April 28, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Delivered in the time stated
Delivered in the time stated. Easy tracking and fast tracking.
April 24, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order never arrived, need to chase for refund.
Order never arrived. Need to wait now to get a refund.
Get told to just order again but prices have increased.
Some customer service replies come in Spanish..
April 27, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Excellent service as always
Excellent service as always.
Products arrive in good order and very swiftly.
Great company to do business with.
April 16, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Avoid this website at all costs
Honestly, the worst shopping experience I've ever encountered.
Zero customer service
Zero acknowledgement my shipment was 3 weeks late (based on the 'worst case delivery date')
Zero assistance in tracking my items.
I learned the hard way in "you get what you pay for". Cheap comes at a price, and I will never use this website again, nor any associated website
April 27, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Price exceptional
Price exceptional
Web pages great
Options galore.
Royal Mail not good- please ship using a service which reads delivery instructions posted on their own app!!
April 27, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great service.
April 24, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great price fantastic service quick and…
Great price fantastic service quick and efficient delivery
April 20, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good prices
Good prices. My only complaint that it was delivered 3 days later than originally promised
April 23, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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