Our family of 4 was paired with Edward, and we had a wonderful experience. Edward taught us all about the history of the park and city, while also making sure our 7 year-old was safe riding through t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm from Australia where the rear brake is operated by the left hand. Operating staff should have pointed out that at NYC the left hand operates the front pedal. Surely every bike hire should include... See more
The owner Mergen hired me to do work for him. He is extremely rude and unprofessional. Would not honor my business policy of custom items are not returnable and returned back custom made items after... See more
After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the... See more
Company replied
Company details
Information provided by various external sources
Central Park Rent Bike is a Member of the BikeRent.NYC group. Bike Rent NYC is the largest local bike rental business in New York City and is the official bike rental company of the NYC Parks. Bike Rent NYC serves New York City residents and visitors alike.
Contact info
203 West 58th Street, 10019, New York, United States
- 2125418759
- marketing@bikerent.nyc
- bikerent.nyc
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The electric assist bikes were great!
We rented the electric assist bikes and had a great time. Made two laps of Central Park with several long stops along the way. Would definitely do it again.

Reply from Bike Rent NYC
Pleasurable tour around Central Park
An easy way to get around Central Park and pick up some of the history and special interest points from the guide.
No huge hills to bike up so suitable for anyone with a reasonable amount of fitness

Reply from Bike Rent NYC
Worth a try!
The person in the shop was nice but the street vendors are a bit sketchy. There's lots to see in the park so the bikes are the way to go about it. Little tip - if you're going to just zoom around the perimeter of the park it takes way less than an hour. We went around twice and stopped at the fountain within an hour. The street vendors will tell you a different story and thats why I'm not giving 5 stars.

Reply from Bike Rent NYC
Great
Greatest day of my life cruising around the park in peace on my own for hours taking in the sights and sounds

Reply from Bike Rent NYC
Great experience
Great experience
We rent a double bike and a single one
We really enjoyed our bike tour around Central Park

Reply from Bike Rent NYC
We had a fantastic experience riding…
We had a fantastic experience riding around Central Park. Our tour guide was extremely informative and we couldn't have asked for anything more!

Reply from Bike Rent NYC
Bike rent NYC was awesome
Bike rent NYC was awesome, we had an amazing time. The staff were friendly, the bikes were well maintained. The prices were a bit high, but comparable to other companies. Thanks for the great time!

Reply from Bike Rent NYC

Reply from Bike Rent NYC
DO NOT BOOK ONLINE
Was in person in Central Park waiting to rent bikes. Was approached by a salesperson that I could “get a better deal booking online.” He stayed by my side the entire time while booking. I verified that I’d be getting the bike from the present location which he emphatically assured was true. Upon completion of the online rental, I step in line to pick up our bikes. I was told I had to go to a location several blocks away, towards midtown to pick them up. I was very frustrated and the salesperson who had been helping me was now “taking a break.” I was with my young daughter and did not want to ride bikes, even only a few blocks, through the streets of New York. They refused to refund my money. TOTAL CROOKS!

Reply from Bike Rent NYC
GREAT EXPERIENCE
The services' attention was great, so were the 5 bikes we rented. We had an awesome time experience and the quality-price was also good. Thanks!

Reply from Bike Rent NYC
Very cool and knowledgeable guide made…
Very cool and knowledgeable guide made it a really fun afternoon!
Thanks!

Reply from Bike Rent NYC
The most fun we’ve had in New York
The most fun we’ve had in New York! A tandem bike through Central Park was so much fun.

Reply from Bike Rent NYC
Bikes are OK
Bikes are OK. I felt the approach by the staff is somewhat impersonal or uninterested

Reply from Bike Rent NYC
Great service and value
Great service and value! A little bit of waiting but it was high season.
Reccomended.

Reply from Bike Rent NYC
treat guests as guests
I did have good experiences when visiting with my family. But this time I came in with 14 people and, although reservations were made and a call prior to our visit was made, we had to wait 40 minutes. The older Make Co-worker Did oversee the situation. Returning the Bikes was even worse: the so-called senior staff lady was very impolite and again 30 minted for returning bikes.....

Reply from Bike Rent NYC
Everything was amazing...the bikes are…
Everything was amazing...the bikes are good and the service as well. I recommend.

Reply from Bike Rent NYC
Great experience
We had a great experience with getting outfitted, then riding around Central Park with our guide. The group was large, but there were plenty of stops for the guide to speak to the entire group. We had one of our teenagers with us, and I would recommend this for any family with kids say 10+.
The only negative thing I can say is that it was initially difficult finding the Bike Rent NYC (Central Park Rent Bike) location. That's not their fault - we were not familiar with Manhattan, and there was construction scaffolding everywhere.

Reply from Bike Rent NYC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
