Bike Rent NYC Reviews 

558
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

Our family of 4 was paired with Edward, and we had a wonderful experience. Edward taught us all about the history of the park and city, while also making sure our 7 year-old was safe riding through t... See more

Rated 1 out of 5 stars

I'm from Australia where the rear brake is operated by the left hand. Operating staff should have pointed out that at NYC the left hand operates the front pedal. Surely every bike hire should include... See more

Rated 1 out of 5 stars

The owner Mergen hired me to do work for him. He is extremely rude and unprofessional. Would not honor my business policy of custom items are not returnable and returned back custom made items after... See more

Rated 2 out of 5 stars

After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the... See more

Company replied

Company details

  1. Tour Operator

Information provided by various external sources

Central Park Rent Bike is a Member of the BikeRent.NYC group. Bike Rent NYC is the largest local bike rental business in New York City and is the official bike rental company of the NYC Parks. Bike Rent NYC serves New York City residents and visitors alike.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

558 reviews

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No recent history of asking for reviews

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2.4

All reviews

(558)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

The electric assist bikes were great!

We rented the electric assist bikes and had a great time. Made two laps of Central Park with several long stops along the way. Would definitely do it again.

March 12, 2020
Unprompted review
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Reply from Bike Rent NYC

Hi Jim,
Thank you for your business and review! We agree - the e-bikes are a blast to ride around Central Park!

Rated 4 out of 5 stars

Pleasurable tour around Central Park

An easy way to get around Central Park and pick up some of the history and special interest points from the guide.

No huge hills to bike up so suitable for anyone with a reasonable amount of fitness

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you for your review Wayne! We are happy to hear how much you enjoyed our Central Park bike tour.

Rated 4 out of 5 stars

Worth a try!

The person in the shop was nice but the street vendors are a bit sketchy. There's lots to see in the park so the bikes are the way to go about it. Little tip - if you're going to just zoom around the perimeter of the park it takes way less than an hour. We went around twice and stopped at the fountain within an hour. The street vendors will tell you a different story and thats why I'm not giving 5 stars.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hi RJ,
Thank you for your very honest review here! This will certainly help to illuminate areas which need to be addressed and your specific details will help us achieve that.

Rated 5 out of 5 stars

Great

Greatest day of my life cruising around the park in peace on my own for hours taking in the sights and sounds

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hi Donnell,
Thank you for renting from Bike Rent NYC. One of the greatest pleasures is losing your self in a great ride! We are happy to hear that we helped make that happen for you.

Rated 5 out of 5 stars

Great experience

Great experience
We rent a double bike and a single one
We really enjoyed our bike tour around Central Park

March 12, 2020
Unprompted review
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Reply from Bike Rent NYC

We are so happy to hear that you enjoyed your bike tour with us Montserrat. We hope to see you again soon!

Rated 5 out of 5 stars

We had a fantastic experience riding…

We had a fantastic experience riding around Central Park. Our tour guide was extremely informative and we couldn't have asked for anything more!

March 12, 2020
Unprompted review
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Reply from Bike Rent NYC

Thank you for riding with us Sheereen! We hope to see you again next time!

Rated 5 out of 5 stars

Bike rent NYC was awesome

Bike rent NYC was awesome, we had an amazing time. The staff were friendly, the bikes were well maintained. The prices were a bit high, but comparable to other companies. Thanks for the great time!

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hi Alex,
Thank you for your business and review! We strive hard to offer a great customer experience and are happy to hear that reflected in your review.

Rated 5 out of 5 stars

Good ride.

Friendly. Helpful. Fun ride through Central Park NY.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hi Kelvin,
Thank you for your review! We are happy to hear how much your enjoyed our services!

Rated 1 out of 5 stars

DO NOT BOOK ONLINE

Was in person in Central Park waiting to rent bikes. Was approached by a salesperson that I could “get a better deal booking online.” He stayed by my side the entire time while booking. I verified that I’d be getting the bike from the present location which he emphatically assured was true. Upon completion of the online rental, I step in line to pick up our bikes. I was told I had to go to a location several blocks away, towards midtown to pick them up. I was very frustrated and the salesperson who had been helping me was now “taking a break.” I was with my young daughter and did not want to ride bikes, even only a few blocks, through the streets of New York. They refused to refund my money. TOTAL CROOKS!

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Helo Debz,
Thank you for riding with Bike Rent NYC!
We appreciate your feedback here as it helps us to discover areas which we need to improve upon. Our online booking system allows you to rent from any of our 12 locations which the salesperson you dealt with should have explained.
We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company.
Kind regards,
Bike Rent NYC

Rated 5 out of 5 stars

GREAT EXPERIENCE

The services' attention was great, so were the 5 bikes we rented. We had an awesome time experience and the quality-price was also good. Thanks!

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you for your great review Brenda; we truly appreciate your business!

Rated 5 out of 5 stars

Very cool and knowledgeable guide made…

Very cool and knowledgeable guide made it a really fun afternoon!
Thanks!

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you for your feedback Stephen.
And thank you for your thoughts on our maps - we worked hard on that one and happy to hear that it was helpful to you!

Rated 5 out of 5 stars

The most fun we’ve had in New York

The most fun we’ve had in New York! A tandem bike through Central Park was so much fun.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you LS!
NYC is a city full of fun things to do and we are happy to hear that Bike Rent NYC was one of those things for you!

Rated 3 out of 5 stars

Bikes are OK

Bikes are OK. I felt the approach by the staff is somewhat impersonal or uninterested

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hello Jan,
Thank you for your business and honest feedback here!
We strive to provide a great customer experience at Bike Rent NYC and are sorry to hear that we did not live up to those standards in your case. We value your feedback as it will help to illuminate areas that we can work on to be a better company!

Rated 4 out of 5 stars

Great service and value

Great service and value! A little bit of waiting but it was high season.
Reccomended.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you for your review Patrizia!
We are always looking for ways to improve and have worked hard to introduce more self-service stations to get customers riding even faster without any wait time!
We hope to see you again soon!

Rated 2 out of 5 stars

treat guests as guests

I did have good experiences when visiting with my family. But this time I came in with 14 people and, although reservations were made and a call prior to our visit was made, we had to wait 40 minutes. The older Make Co-worker Did oversee the situation. Returning the Bikes was even worse: the so-called senior staff lady was very impolite and again 30 minted for returning bikes.....

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hello Rob,
Thank you for riding with Bike Rent NYC!
We appreciate your feedback here as it helps us to discover areas which we need to improve upon.
We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company.We hope to see you again to show you the high level of service that we are capable of offering.
Kind regards,
Bike Rent NYC

Rated 5 out of 5 stars

Everything was amazing...the bikes are…

Everything was amazing...the bikes are good and the service as well. I recommend.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Thank you for your business Eric! We appreciate your taking the time to leave a review here.

Rated 5 out of 5 stars

Great experience

We had a great experience with getting outfitted, then riding around Central Park with our guide. The group was large, but there were plenty of stops for the guide to speak to the entire group. We had one of our teenagers with us, and I would recommend this for any family with kids say 10+.

The only negative thing I can say is that it was initially difficult finding the Bike Rent NYC (Central Park Rent Bike) location. That's not their fault - we were not familiar with Manhattan, and there was construction scaffolding everywhere.

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

HI Jim,
Thank you for your business and your great review!
We hope to see you again soon - and hopefully all the construction will be done in our area!

Rated 3 out of 5 stars

seat was too high for my wife

March 12, 2020
Unprompted review
Bike Rent NYC logo

Reply from Bike Rent NYC

Hi Gary,
I am so sorry to hear this as we generally 'fit' all riders to their bikes and can make a substitution if needed. This feedback will certainly be helpful to illuminate an area which we need to address . We hope to see you again to show you the top-notch service that we can offer.

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