BB Reviews 169

They steel money and they don't find for you any kind of scooter.
PAY ATTENTION!!!!

Just a portal, as they say. The bike was not delivered to the agreed hotel location. Took a taxi to the rental company and when returned. No GPS, No baggage box, which were supposed to be included in the rental. They ignored taking any responsibility for providing the wrong company. Ignoring messages and emails. KEEP AWAY FROM THEM!!! OR YOU LOSE YOUR MONEY FOR NOTHING!!!

AVOID BikesBooking.com. It is a scam.

Booking reference: #95E0E698 and #260BB07A

BikesBooking took deposits for two bikes. When I emailed them to confirm checked availability, they told me that the bikes were not available and promised a refund. One month later, I have still not received my money, or any communication, from them.

I REPEAT: DO NOT BOOK THROUGH BIKESBOOKING.COM

Da noleggiatore sono stato contattato da loro,
ho rifiutato un noleggio per via di un fraintendimento sul calendario delle disponibilità. A mio parere la loro interfaccia è inutilmente complicata e loro non forniscono istruzioni nè assistenza. Inoltre in Italia non hanno uffici, non hanno personale che parli in Italiano, non hanno telefoni e non vogliono gestire i problemi. In pratica vogliono solo la commissione del 15% presa direttamente dal cliente per poi disinteressarsi del resto. Non credo sia un buon modello di business.

Recentemente mi hanno inviato mail automatiche per la registrazione salvo poi declinare il mio nuovo inserimento di dati, di seguito la loro mail di risposta:

Unfortunately, we have already sent you one booking before and you didn't accept it. Also you don't speak English, but our customers are travelers from different countries and they speak English. We work only in English language too. We are sorry, but we can't cooperate with your rental company, it is too difficult for us and for our customers.

UPDATE 11/04/2023: Bikes booking ha avviato una procedura per far considerare falsa la mia recensione e ottenere la relativa cancellazione: dopo le verifiche trustpilot l'ha inserita tra quelle verificate ed oggi lo staff di bikesbooking mi invia questa mail minatoria che incollo qui sotto:

We see that your left a bad review for us on Trustpilot - please delete it. We have all rights to decide with which rental companies we are working. It is also our right to choose the language of communication.
Moreover, it is very unprofessional from your side to publish our internal communication on public.

We are waiting for your confirmation of deletion before taking any actions.

Best regards,

Maria / Customer Care Team

Worked just fine but most of the honor goes to the local bike rental service; “Athens by bike”!

This is the best service
A great bikes booking website.Really awesome.Brand new bikes are available.I rented a bike and service is satisfactory.The support system is very responsive.Price is also affordable for everyone.Anyone can use this bikes booking service in any time.I will highly recommend them.Appreciated

Great service, some friends and I contacted this company to rent a motorcycle, they attended to us quickly and everything was simple, there were no problems and the prices are very cheap, highly recommended

Absolutely awful experience with bikesbooking.com, from customer support to the actual "service" they provide.

We ordered 2x 125cc mopeds at 600 euro, the day before pickup they changed the location to a new rental company and sent an updated contract for the same scooters and the same price. No problem.

When we went to pickup the scooters, the rental company had told us that the price was too low, and that we needed to pay an additional 210 euro... Since it was so last minute we said yes, assuming bikesbooking.com would keep their word to "no hidden fees" and reimburse us. After speaking with an incredibly rude customer support person who reiterated "you should have just cancelled your reservation if you didnt want to pay the extra 210 euro" (after we payed them 90 euro already)...

Anyways... I would not reccomend this company and to just look for rental companies directly.

I really liked this service here, I rented a motorcycle for a few days and was very pleased with everything went without problems two and a small price for services I recommend this service to everyone

We booked a motocycle for a week in Greece, the morning in which the renter were supposed to bring the motorcycle to the hotel it was a no-show. When we called the rental third party he was constantly postoponing, saying "i'm 20-30-40 minutes away, i'm coming". This went on for 3 hours, then the guy (from rental company) started becoming offensive and rude, till he told us he wouldn't come.
In the end we had to find another motocycle (that btw, was even cheaper and higher quality).

When i contacted bikesbooking (the same morning) directly through their online form (they have no other mean) i had just no answer. So they kept the 30 euros of reservation without giving any support or never answering an email (there is no phone number o them, that should raise some questions).
Update: after this feedback on trustpilot, bikes booking suddenly, after more than 10 days, found the time to answer my original complaint and agreed to refund me the original reservation fee.
So it was not a scam, but I don't think it is acceptable in any case:
1. They should guarantee the quality of suppliers and ensure a vehicle would be available, otherwise there is no need of intermediation in first place
2. They don't provide any "direct access" customer service, just an online form that they ignored for 10 days

I just had a very bad experience with Bikesbooking. They are unable to control deviations of their rental partners so this firm is completely useless. More than this if they control nothing, it’s more risky to go through Bikesbooking than to deal directly with the rental firm. I just rent a scooter through BikesBooking and this rental company clearly found another customer and canceled the contract with me, last minute.

I guess the rental companies when they are full booked cancel the contracts made through Bikesbooking as to increase their margin

I will never use again bikesbooking.com

They are polite and answer when you have issues but can't do anything because seems they have strictly no control on their rental partners

Excellent rental of bicycles and motorcycles, it is clear that the equipment is monitored and cared for. Adequate rental prices.

I arrived with my voucher and the company told me that they had rejected the request because they didn’t have a moped available, but bikesbooking didn’t tell me this. I was unable to find another because they were all sold out and I can’t even get in touch with bikesbooking to get my deposit back!
EDIT: I did get my deposit back but it took over 2 weeks

Fantastic!! Highly recommend. Scooter was wonderful and in great working order. Shop owners were wonderfully pleasant and very helpful. They were also very fair and accommodating when I requested an extra day due to a flight cancellation. I will always rent with these folks !! Rent with confidence and peace of mind. 👍👍👍

Reservation for a quad got cancelled without any information to me. Never again.

I said earlier and repeat it here - I liked this service. No need to google or negotiate with the lessor myself. A huge base of scooters in the chosen city is gathered in one place with prices and additional costs. It is clear and convenient. In my case, it worked 100%, I will definitely try again.

I reserved a scooter with 50ccm in Palma. When i arrived to „mister scooter“ with my reservation,he didnt know anything about,he didnt had one and try to gave me a 125ccm scooter which i cant drive. I contact bikes booking and ask them whats going on,they contact the company and the owner told them,i want to give the scooter to my 14years old son,who doesnt even have a driving license. Which was completely not true. Bikes booking was not helping me at all.and we lost two days,taxi rides to find a new scooter to rent,which was also double price.
Never again with bikes booking

Everything was good, I've booked a quad bike on Santorini this August with BikesBooking company and everything went well, new quad bike, best price on the island, good service on arrival. I can recommend!!

They canceled my reservation for a scooter 2 hours before the beginning of the rental, they didn't offer any replacement...holiday ruined. If this isn't enough, they didn't return my money back until I asked for for. I'm reporting you to the Italians consumers association (Codacons) for an official complain.

The site comes with a superb user-interface making it easier for people to rent a perfect bike within a couple of minutes. I highly recommend this site to all the bike lovers out there.