BB Reviews 169

Due to the impossibility of using the service for the COVID, like all other online booking services I did expect a reimbursement. This was not the case. Money Wasted.

Bad communication from Customer service, lack of information and no proper explanation of refund that in the current situation is not acceptable.

I do not suggest to use the service at all if this is the treatment for customers.

UPDATED: In regards to my below review, after quite a long email exchange I received a refund from BikesBooking.com and an email stating that they are not scammers. I still stand by my review as the bike company in Thailand had never heard of them. Please be wary if using BikesBooking.com to hire scooters in Thailand.

Please stay away from BikesBooking.com, it is a scam.
I used them recently to hire a bike in Thailand. When I arrived, the bike company I had hired the bike from had not been informed of my booking and had not received the deposit payment I made to BikesBooking.com. They are thieves.
#EADE7ACE

Perfect experience

I was able to find cheapest motorbike rental on this website, i am happy and will continue using this company. Thanks so much !!

IWhen I requested a rental for a motorcycle in France they advised me they had what the motorcycle I had requested. Then they told me they didn't have the motorcycle in France and I had to go pick it up in Amsterdam. That would have cost me time and money being my first time to Europe so they cancelled my order for a rental and kept my $1000.00. they never told me I'd still be charged for this rental that they lied to me about. They are thieves as they keep telling me it's a non refundable fee even though it was Bikes booking.com that failed to provide me with my rental request for a motorcycle in France. Be careful.. they will tell you they have what you asked for when in fact it's a lie and then they steal your money.
In response to your reply.. I never made a reservation in Amsterdam. If I did by accident please provide me with proof. The only response I received from your company was the motorcycle was in Amsterdam. I explained my request was for Paris and could they deliver it please which they refused. I have all the emails to prove your company was wrong and thieves. See you in small claims court since you don't want to tell the truth or do the right thing.

Good bikes and price for one week rental was cheaper than anywhere else , good customer service, recommend!

Re Bikes Booking.com. A deposit of £229.79 was taken by the scooter hirer Alquiloscooter on August 16th 2019 the day the scooter was collected. The scooter was returned unmarked or undamaged to the hirer on August 19th 2019.
On October 7th I finally received a credit of £223.19 from Alquiloscooter into my account some 7 weeks later. I have no idea why there is a difference of £6.60 but I am not prepared to argue this point.

This review refers to MotoRentSardinia (Spring 2019). I picked up an Adventure Bike @ Olbia. The whole process went easy & correctly, without any complications. The staff was extremely friendly and supportive. Simply one pleasant experience!

Totally disappointed

I rented two motorcycles for an upcoming trip to Italy.
Chose this website because of the "free cancellation" policy as my trip was not 100% certain.
When I found I had to cancel my trip and asked for the refund I was informed that they only refund the open amount. This is not correct as they ask for the full value of the rental up front! Will never use this service again. I cannot accept a company that wants to make money even when not providing anything. They took me €700 for no service!!! We asked to cancel the reservation one week before. #AC5CFAD8 & #0FFEE772

I rented a africa twin in Malaga.it was delivered to my doorstep before time so i could get away early and was then picked up at night as agreed .smooth and easy handling of papers and payment..the bike was in good shape and very good tires .

Booked d a scooter through their website to pick up at 14:00.
My fault for not seeing that the place I was gonna get it from is closed at 13:00...who would think they close so early on a normal Sunday.
Got an e-mail from BB that the place is closes, so looked for a different place and e-mailed them back...
No answer for 3 days, so I send a message through their website contact... And then another, and another...
Then a message to their other e-mail.

No answer for 2 weeks now, a joke!

UPDATE:
They replied after 3 days through their contact e-mail.
No reply through website contact.
Review updated from 1 to 3 stars.

UPDATE2:
Booking successfully updated, I added 4th star to my review.

UPDATE3:
Both of my bookings with them went with no issues.
I can honestly recommend them!

Booking #24315E24, contact req #400577, #749714. We faced problem on 29Jun due to their team and rental station's mistake. BikesBooking and rental station are blaming each other, my money is stuck and am not getting refund. This is my worst booking experience.

* I shared my license and my current address with BikesBooking.
* BikesBooking shared half info with rental station based on which they confirmed I can rent vehicle
* Police fined because required license was not there
* Rental station and BikesBooking are blaming each other, I am the only one who took financial loss when it's not my mistake
* Refusing to refund, giving same excuses for over 2 weeks now

-------------------------------------------------------
Reply to BikesBooking's comment:
* I shared details with you - current location, license
* You shared only license with rental station and confirmed
* Post your confirmation I picked vehicle
* Post incident, rental station blamed you for not sharing current location
* You took no responsibility, never negotiated with rental station, just put everything on me - that it's my problem, I should sort it out with rental station, even when rental station is blaming you.

I always communicated with you for booking, only contacted rental station to collect vehicle. In this situation, it was your responsibility to sort this out. We have been through this many times.

You returned 48.60 after multiple arguments, which is only 7.5% of total amount which should have been refunded.

A booked a 100cc motorbike, just to find out I could not drive it with B license.
Although Cancel within 24hr refused to refund the booking fee.
Awful experience.
No support at all! Never use bikebooking.com again! Stay away from this agency!

So far so good. I have received a quad bike in good condition, almost new, service was ok. I have paid as it was agreed in my voucher, so there were no problems on arrival. My deposit was refunded quickly, rental company said it will take up to 21 days, but in 8 days it was already back on my card.

I ordered a bike through these guys well in advance of a booked holiday. Then less than 2 weeks before I was due to receive the bike they e-mailed me to advise that this bike was not in stock but they had a similar bike they could provide me with. You may think well done Bikesbooking but in fact they had the cheek to ask me for more money for this.
Just to check their story I went to their website to see what would happen if I tried again to book a bike and surprise surprise the same bike I had booked was listed but at a higher price than I'd paid.
They either have dreadful customer service or they are essentially using the old "bait and switch" tactic (which is illegal but I don't know which country these guys operate out of) to get more money from customers who will suddenly have less available options due to the proximity to them needing the rental bike.

Personally I'd rather walk everywhere than line the pockets of this kind of "business".

Edit to reply to their reply for clarity and potential future customers.
I am fully aware that Bikesbooking is an intermediary, using that as an excuse is very poor form. While some things are out of their control this does not affect how they deal with it when something like this happens, that is 100% within their control.
To also suggest they do not confirm reservations after I received an e-mail from them following my order that states "Your reservation is confirmed" and then "You have successfully booked a "insert model here"" is laughable.

To suggest that I did not loose (sic) anything is also patently untrue, there is no way to get back the time that I spent on this process. I used an intermediary precisely so that I had some come back if there were any issues with the booking but as it happens they want to take the arrangement fee and then wash their hands if any issue arises (apart from trying to re-book a bike, I wonder if I'd have had an e-mail offering a refund if they'd found one cheaper elsewhere?).
I also now have to spend more than I'd budgeted for my bike which at this stage is not welcomed.

They also replied to this negative review before replying to my private e-mail which was sent some hours prior.

Make up your own minds about these guys but if 1/4 of all reviews are 1 star then I'd suggest that there is something very off with this company and how it conducts it's business.

Further Edit: They have now tried to have my review removed by complaining about some of the language used which I have changed. Think very carefully before using this company.

Would definitely recommend! Everything was great. We hired a motorcycle in Malaga for 5 days. I will come back again in August.
Greetings from Germany, Manfred Schulze.

Friendly helpful guys, easy to arrange pick up and drop off. I hired a 500 Bullet for 8 days, covered 1,400 klm, The bike was well serviced/maintained and never missed a beat.
Got some helpful hints from the guys before heading off, which meant a lot as was my first time riding in India. {won't be the last}

I just wanted to share my experience with BikesBooking renting 2 bikes in Sri Lanka. Easy and fast booking process, got voucher to my e-mail right after the reservation. Customer Support Team also helped us with obtaining the Driving Permit in advance and organized the delivery and collection of the bikes at our hotel. They were really helpful and answered all our questions before we made the reservation. Bikes were in perfect condition, really enjoyed our vacation. Thank you so much for making it possible! We will be using your service again next year for sure. Booking number: #E14B1693