Very good customer communication
Very good communication via Whatsapp prior to purchase. I needed help to decide what the best option was for our TT bikes.
August 20, 2026
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Contact info
246 Heirbaan, 3621, Lanaken, United States
- +31614475841
- info@bikesoigneur.com
- bikesoigneur.com
3.5
Average
90 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Very slow dispatch
The order was dispatched (given to the delivery company) a whole week after placing it. Considering that this order contained only one item which was in stock at the moment of purchase, I do not understand the reason for such delay in dispatching the order.
May 28, 2026
I got the wrong multi-tool
I got the wrong multi-tool. I tried to connect with the shop vai e-mail and whats app, but with no responds!
May 28, 2026
You just cancelled my order
You just cancelled my order 3 days after I had placed and paid the order. After that the price of the product was instantly higher than when I ordered it. I did get my money back though.
But I will not buy anything here anymore, cause you never know if it will be cancelled or not.
January 27, 2026
Unprompted review
Disappointed.
I still haven't received my package. It was delayed before it was delivered to DPD, and I can't track it there either. So I'm quite disappointed
July 14, 2025
I received everything on time.
February 3, 2025
Fine website - great service
Good website, clear communication. Parts were delivered as they were displayed on the website. The delivery of the parts was not the next day but was in more than accaptable terms. (ordered thursday - delivered wednesday)
February 7, 2025
Found what I was looking for
Found what I was looking for. Ordered and 2 days later it was delivered in my mailbox.
January 10, 2025
Unprompted review
Payed but not delivared part
3 weeks ago I payed for power meter to shimano grx820. There is no info, no delivery, no answers for emails. I dont know what happend with my money or ordered part
Greg
November 23, 2024
Great support
Notified early when an item was sent later because it was out of stock temporarily
August 31, 2024
Unprofessional and not trustworthy
I ordered wax for the chain through the store and paid with paypal. I never received a shipping confirmation. Also on inquiries by email was not responded. Overall, not very professional. Whether I get anything at all..... or the money is gone.... :-(
May 19, 2023
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