Order placed on the 12th of the month. Item not even sent for shipping until the 20th. Now up to 10 days for delivery!? Temu has better tracking and customer service. Bilabong customer service i... See more
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I handed in my return package but they said I returned 7 items instead of 9! Now missing around €50,- that they are not paying back 😧😧😧😧 I didn't make any pictures of my returns as you tru... See more
I ordered a rash vest from billabong, which publicises that items will be dispatched within 48 hours. 2 weeks later, after I had emailed support multiple times, including once to request a cancellat... See more
Bought a Furnace Natural 4/3 wetsuit last summer and after about 10 sessions in the UK winter the cuffs are fraying and taped seams coming away. Worst quality wetsuit I've bought in 35 years of surfin... See more
Company details
Written by the company
Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
Contact info
United States
- billabong.com
1.4
Bad
210 reviews
Hasn’t replied to negative reviews
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It takes several takes to get a tracker…
It takes several takes to get a tracker and several more days for Billabong to actually ship. They always blame ups or shipping. Lol. It’s a shame they refuse to own they have poor skills of getting product shipped. It you send an email, also, will take weeks if a response is received (although I already expect no response as that is your customer service norm).
July 25, 2020
Unprompted review
AVOID!!!
The website is taking orders as normal. There is absolutely no indication that they are having issues with fulfilling orders. I’ve now been waiting 2 weeks for an order with absolutely no updates from them. You can’t get through on the phone as their office is permanently closed and they don’t respond to any of your emails! I’m now going to contact my bank to try and get my money back! DONT SHOP THERE!!!!
UPDATE.
After waiting 17 days with no item to show for anything, someone FINALLY contacted me (after I sent 7 emails) to say the order had an issue with delivery and so it was returned to the warehouse, and that I would receive a refund. It’s now 7 days later since that and I STILL haven’t received a refund. Looks like I’ll be contacting the bank now. Just avoid ordering anything, the service it utterly appalling and from such a big, well respected name.
July 15, 2020
Unprompted review
NEVER ORDER ONLINE FROM BILLABONG.com
NEVER ORDER ONLINE FROM BILLABONG.com
There customer service number is disconnected. Their corporate office and warehouse are shut down. They are running their online business from a make shift building in California. When you call the billabong stores ( the ones not shut down) they say they receive calls daily about billabong.com. No tracking. No refund status. Nothing. STAY AWAY.
January 23, 2020
Unprompted review
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